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Posted: 10/19/2026Patient Access Manager
HCA Healthcare UKCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strategic leadership and operational oversight in Patient Access services, focusing on enhancing patient experience, managing budgets, and ensuring compliance with regulatory standards. Proven ability to lead teams, manage stakeholder relationships, and drive performance metrics in a complex service environment.
Highest-signal resume keywords
Senior Management ExperienceOperational Team LeadershipStakeholder ManagementBudget ManagementPatient Experience Enhancement
About the role
Key responsibilities & impact- Provide strategic leadership and operational oversight of all Patient Access services
- Lead and develop Patient Access Leaders and wider teams, driving engagement, performance and succession planning
- Deliver an outstanding patient experience through a seamless patient journey and exceptional customer service standards
- Manage complex and escalated patient, consultant and stakeholder concerns, ensuring effective and timely resolutions
- Build strong relationships with patients, consultants, insurers, hospital leaders and corporate teams
- Drive revenue cycle performance, ensuring accurate charging, billing, deposits and revenue capture processes
- Monitor departmental performance against KPIs, Service Level Agreements and audit requirements
- Lead workforce planning initiatives to ensure appropriate staffing levels and future service capability
- Manage departmental budgets and expenditure effectively
- Ensure compliance with regulatory, governance, audit and financial control requirements
- Identify opportunities for service improvement, innovation and operational efficiencies
- Contribute as a key member of the Hospital Senior Management Team, supporting wider organisational objectives and business growth
- Report to the Regional Patient Access Director and work closely with the Hospital Senior Leadership Team
Requirements
What you’ll need- Significant senior management experience within healthcare, hospitality, customer service, patient administration or another complex service environment
- Proven experience leading operational teams and managing people through change and growth
- Experience working directly with members of the public, patients or customers in a highly service-focused environment
- Demonstrated ability to manage escalated complaints and sensitive situations professionally and effectively
- Experience managing budgets, performance metrics and service delivery outcomes
- Strong stakeholder management experience, including engagement with senior leaders and external partners
- Outstanding leadership and people management skills
- Exceptional communication and interpersonal abilities
- Strong emotional intelligence, empathy and influencing skills
- Commercial awareness with the ability to balance patient experience and operational performance
- Strong analytical and problem-solving capabilities
- Excellent organisational skills with the ability to manage multiple priorities
- High levels of professionalism, integrity and accountability
- Advanced IT and reporting skills
- Degree-level education or equivalent professional experience
- Relevant management experience at senior team leader, manager or senior manager level
Benefits
Comp & perks- 25 days holiday each year (plus bank holidays), increasing with service, with option to buy or sell leave
- Private Healthcare Insurance for treatment at leading hospitals
- Private pension contribution increasing with length of service
- Season Ticket Loan
- Cycle to Work scheme
- Brand new Electric car scheme with Octopus Energy
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities, including Maternity packages at The Portland
- Flexible health, protection and lifestyle benefits
- Discounts with over 800 major retailers
- Career progression through internal and external courses
- Flexible working arrangements and reasonable adjustments
- Active social team arranging celebrations inside and outside of work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue Cycle PerformanceKPI MonitoringService Level AgreementsOperational EfficiencyAdvanced IT SkillsReporting SkillsBudget ManagementPerformance Metrics Management
Soft Skills
Leadership SkillsInterpersonal AbilitiesEmotional IntelligenceProblem-Solving CapabilitiesOrganizational Skills
Certifications & Qualifications
Degree-Level Education
Industry Keywords
HealthcarePatient AdministrationCustomer ServiceService ImprovementGovernance Compliance