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Posted: 10/16/2026Client Value Manager
Codestone GroupCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Client Success and Service Delivery Management, with a strong focus on driving ROI, managing C-suite stakeholders, and optimizing client operations through data-driven insights. Proficient in ITIL Service Management within Agile environments, ensuring high client satisfaction and effective service delivery.
Highest-signal resume keywords
Client Success ManagementITIL Service ManagementData Analysis and CommunicationStakeholder ManagementAgile Service Delivery
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Develop strategic client partnerships and act as the internal voice of the customer
- Conduct regular client meetings to understand evolving needs and expectations
- Address barriers to maximise client ROI and identify growth opportunities
- Analyse client operations and craft tailored strategies for business growth
- Monitor and improve CSAT and NPS metrics
- Maintain knowledge of Codestone's offerings and client industries
- Communicate ROI and recommendations to support client growth and renewal
- Collaborate across internal teams and manage client success metrics and expectations with Sales
- Prepare reports and presentations demonstrating delivered client value
- Lead escalation resolution across Codestone services
- Analyse client data, optimise campaigns, and support product, branding, and industry expertise
- Ensure contractual service levels and lead regular service reviews
- Respond promptly to client requests and collaborate with senior management and stakeholders
- Lead the client service delivery team, manage conflicts, improve operations, and identify cost savings
- Use client feedback to refine services and maintain a high NPS
- Streamline processes through AI, automation, and data-driven insights
- Own personal KPIs and contribute to company OKRs
Requirements
What you’ll need- Proven track record in high-paced service delivery
- Experience managing C-suite stakeholders and end users
- Strong ITIL Service Management expertise in Agile environments
- Strong organisational and communication skills
- IT strategy and budgeting experience
- Client-facing experience driving ROI and satisfaction
- Ability to analyse complex data and communicate insights clearly
- Excellent presentation and facilitation skills
- Over 3 years' experience in Client Success or Service Delivery Management
- Expertise in Client Service, Business Relationship Management, and Service Management
- Proficient in Service Level and Client Experience Management
- Experience with business support software and ITSM tools
- Knowledge of Microsoft Office 365 and Azure environments
- Expertise in Modern Workplace End User Support
- Experience with SAP ERP solutions and/or Cloud services advantageous
- Agile Service Delivery skills advantageous
- Bachelor's degree in Business or IT-related field advantageous
- ITIL v3 Foundation certification advantageous
Benefits
Comp & perks- Expert coaching and mentorship
- Ongoing training
- Real-world experience in a high-growth tech business
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Service ManagementBusiness Relationship ManagementService Level ManagementClient Experience ManagementData-Driven InsightsIT Strategy and BudgetingPresentation SkillsFacilitation SkillsModern Workplace SupportSAP ERP Solutions
Soft Skills
Organisational SkillsCommunication Skills
Tools & Technologies
Microsoft Office 365AzureITSM ToolsBusiness Support Software
Certifications & Qualifications
ITIL v3 Foundation
Industry Keywords
Client PartnershipsCSAT MetricsNPS MetricsService DeliveryAutomation