Incident Manager, S3
Santander
Posted: 10/20/2026
Manager, Channels Domain Consulting
Palo Alto Networks
Posted: 10/20/2026Cloud
Associate Manager, Supply Planning
E.L.F. BEAUTY
Posted: 10/20/2026PythonSQL
Patient Access Manager
HCA Healthcare UK
Posted: 10/20/2026
Warehouse Team Manager
GXO Logistics, Inc.
Posted: 10/20/2026Incident Manager – S3
Santander
Posted: 10/20/2026
Dealer Manager
KION Group
Posted: 10/20/2026
Senior Insights Manager
Ipsos North America
Posted: 10/20/2026
Transport Consulting – Manager
PwC
Posted: 10/20/2026Cloud
Senior Manager, Transport Consulting
PwC
Posted: 10/20/2026Cloud
Pitch & Pursuits Manager
Clyde & Co
Posted: 10/20/2026
Pipeline & Project Development Manager
Origin Amenity Solutions
Posted: 10/19/2026
General Manager – Industrial
Armstrong Fluid Technology
Posted: 10/19/2026ERP
Senior Manager – Transactions Advisory Services
Ballards LLP
Posted: 10/19/2026
Client Value Manager
Codestone Group
Posted: 10/19/2026AzureCloudERPITSM
Senior Premium Experience Manager – FTC
Formula E
Posted: 10/19/2026
Business Manager, Health Services Technology
Bupa
Posted: 10/19/2026
Trade Planning Manager
MS Companies
Posted: 10/19/2026
Group Regional Business Manager – Aerospace, Defense, Government
Emerson
Posted: 10/19/2026
Senior Manager, Benefits – EMEA, Latin America
Stryker
Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Major Incident and Problem Management, with a strong focus on stakeholder communication, incident investigation, and service resilience. Proven ability to lead teams, drive continuous improvement, and manage compliance within complex IT environments.
Highest-signal resume keywords
ITIL Service ManagementIncident ManagementBusiness Crisis ManagementRisk ManagementService Performance Management
About the role
Key responsibilities & impact- Lead Major Incident and Problem Management delivery
- Coordinate resolution efforts, recovery and mitigation actions
- Ensure effective stakeholder communication throughout incident lifecycles
- Work with technical support teams to diagnose issues and restore services
- Provide clear and timely communication to senior stakeholders
- Monitor compliance and quality of incident and problem management processes, controls and SLAs
- Support and drive post-incident reviews
- Identify root causes and pursue corrective and preventative actions
- Collaborate across technology, business and third-party teams
- Analyse incident trends and performance metrics
- Support continuous service improvement and operational resilience
- Build service performance reporting with strong data foundations
- Support and guide incident response teams
- Develop and enhance incident management practices and procedures
- Lead a high-performing team and foster collaboration, accountability and continuous improvement
- Drive audit response and compliance with ownership of regulatory communications
Requirements
What you’ll need- Significant experience managing and resolving IT incidents and Business Crisis events within complex environments
- Proven experience in incident investigation, troubleshooting and implementing measures to prevent recurrence
- Experience coordinating major incident responses across multiple technical and business stakeholders
- Knowledge and practical experience of contingency planning, disaster recovery and service resilience activities
- Understanding of system and software testing, including planning, execution and quality assurance activities
- Risk Management, including operational, security, compliance, and service resilience risk controls
- Knowledge and experience of business crisis management, including responding to and recovering from critical events
- Demonstrable experience and knowledge across multiple technologies, with the ability to communicate technical issues to non-technical audiences
- Degree in computer science or equivalent professional qualification or work experience (preferred)
- Spanish (preferred)
- ITIL Service Management frameworks, processes, and governance
- IT Incident Management, including major incident coordination, escalation, tracking, and resolution
- Business Crisis Management, including triage and business impact assessments
- Problem Management, including root cause analysis, trend analysis, and preventative action planning
- Service Level Management, including development, monitoring, and reporting of SLAs and OLAs
- IT Service Portfolio Management, including service design, service transition, and service lifecycle management
- IT Risk Management, including operational, security, compliance, and service resilience risk controls
- Service Performance Management, including KPI development, service reporting, monitoring, and continual service improvement methodologies
- Vendor and Third-Party Service Management, including contract management, supplier governance, and performance management against service obligations
- Strong analytical thinking and problem-solving skills
- Excellent communication skills with technical and non-technical stakeholders
- Strong stakeholder management and collaboration skills
- High attention to detail and accuracy
- Proactive ownership and accountability
- Effective planning, organisation and prioritisation skills
- Sound decision-making skills in high-pressure or crisis situations
- Leadership and mentoring capability
- Right to work in the UK
Benefits
Comp & perks- 30 days’ holiday plus bank holidays, increasing to 31 days after 5 years’ service
- Option to purchase up to 5 contractual days per year
- £6,000 car allowance per year
- Company-funded individual private medical insurance
- Company-funded death-in-service benefit and income protection insurance
- Discounted rates for additional life assurance and critical illness cover
- Share plans
- Santander staff products with no fees and other deals and discounts
- Wellbeing apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support
- Enhanced family leave, childcare options and tailored wellbeing support
- Volunteering opportunities
- Global growth opportunities, career development and learning new skills
- Hybrid working pattern
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident InvestigationTroubleshootingRoot Cause AnalysisContingency PlanningDisaster RecoveryService Level ManagementKPI DevelopmentService ReportingQuality AssuranceService Lifecycle Management
Soft Skills
Analytical ThinkingProblem-SolvingCommunication SkillsStakeholder ManagementLeadership
Certifications & Qualifications
Degree in Computer ScienceITIL Certification
Industry Keywords
IT Incident ManagementBusiness Crisis ManagementOperational ResilienceVendor ManagementThird-Party Service Management