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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Service Delivery and Operations Management within SaaS environments, focusing on compliance with SLAs, vendor management, and performance optimization. Proficient in FinOps practices and cloud technologies, ensuring effective communication and collaboration across technical teams and customers.
Highest-signal resume keywords
Service Delivery ManagementCloud TechnologiesFinOps ReportingITIL PracticesContract Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Ensure compliance with SLA service commitments for customers.
- Define, monitor, and analyze availability, performance, incident, resolution-time, and satisfaction metrics.
- Coordinate major incident management with technical teams and ensure problem follow-up.
- Organize post-mortems and track action plans.
- Produce service reports and participate in customer service review meetings.
- Manage relationships with operations service providers and cloud, CPaaS, and other critical service vendors.
- Negotiate, monitor, and evolve contracts and SLA/OLA commitments.
- Organize performance reviews and track contractual commitments.
- Monitor vendors’ security requirements.
- Monitor and contribute to optimizing costs related to Azure, GCP, Snowflake, and CPaaS services.
- Implement FinOps reporting, budget tracking, and variance alerts.
- Identify optimization opportunities with SRE and DevOps teams.
- Plan and coordinate maintenance, updates, and intervention windows.
- Communicate with customers about planned operations, incidents, and their resolution.
- Act as the link between customers, Support, technical teams, and Sales.
- Coordinate responses to customer audit requests and security questionnaires.
- Identify improvement opportunities based on incidents, metrics, and customer feedback.
- Lead action plans and contribute to structuring the SRE model and incident, problem, and change management processes.
- Ensure operations procedures and runbooks are documented and kept up to date.
Requirements
What you’ll need- At least 3 years of experience in Service Delivery, service management, or operations, ideally in a SaaS or hosted environment.
- Strong technical understanding of cloud technologies and SaaS architectures, enabling effective communication with technical teams.
- Experience managing contracts, SLAs, and service providers.
- Excellent communication skills, with confidence in customer-facing and crisis situations.
- A pragmatic, self-sufficient approach to structuring practices within a growing organization.
- Strong attention to detail, organizational skills, and forward planning.
- Professional proficiency in English.
- FinOps experience, particularly with Azure Cost Management or GCP Billing.
- Knowledge of security and compliance standards and regulations, including ISO 27001, GDPR, and NIS2.
- Experience with Grafana.
- Ability to build dashboards and turn KPIs into concrete actions.
- Proficiency in ITIL practices, including incident, problem, and change management.
Benefits
Comp & perks- BSPCE (French startup stock options)
- €11 meal vouchers per working day
- 2 remote-work days per week
- Company health insurance
- Reimbursement of public transport passes of at least 50%
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Level AgreementsIncident ManagementPerformance Metrics AnalysisSaaS ArchitectureCost OptimizationDashboard CreationKPI ManagementSecurity ComplianceProblem ManagementChange Management
Soft Skills
Excellent CommunicationAttention to DetailOrganizational SkillsCrisis ManagementPragmatic Approach
Tools & Technologies
AzureGCPSnowflakeGrafanaCPaaS
Certifications & Qualifications
ISO 27001GDPRNIS2
Industry Keywords
Service ManagementOperationsVendor ManagementCustomer SatisfactionAudit Requests