Insulet Corporation

Bilingual

• Understand Insulet insurance contracts, channeling, and processing requirements for covered products
• Process reimbursement by contacting payors, verifying insurance benefits, and following medical reimbursement guidelines
• Submit prior authorization requests for approval and payment of Insulet products
• Calculate and document cost-share amounts for English-speaking and French-speaking customers
• Collaborate with Case Management, OmniPod Sales, Billing, and other commercial teams on order status communication
• Document interactions and calls in the customer database
• Maintain compliance with HIPAA and other applicable regulatory bodies
• Provide feedback and suggestions for continuous process improvement
• Perform other duties as required

Reimbursement Specialist, Bilingual

Manager

• Build relationships with endocrinologists, primary care providers, and diabetes management teams
• Educate healthcare providers on diabetes management, technologies, and treatment practices
• Participate in local diabetes-care events and initiatives
• Schedule and deliver personalized patient training on Insulet products
• Assess patient needs and customize training programs
• Provide follow-up consultation, troubleshooting, and ongoing education
• Align patient training with healthcare providers’ clinical treatment plans
• Evaluate and recommend Certified Pod Trainers for consultant roles
• Oversee CPTs and provide product updates and clinical support
• Use data sources to inform education strategy and actions
• Maintain Salesforce and other data systems to capture training metrics
• Manage administrative operations within budget guidelines
• Promote insulin pump therapy to providers and patients through clinical expertise
• Collaborate with territory partners to achieve sales goals
• Execute field sales activities aligned with established guidelines

Clinical Services Manager

Program Manager

• Lead and manage IT infrastructure and facility projects for new office buildouts, existing office remodels, and similar network office efforts from inception to completion
• Ensure projects are delivered on time, within scope, and within budget
• Collaborate with stakeholders to define project scope, objectives, and deliverables
• Build and maintain detailed project plans, Gantt charts, status updates, and RAIDE registers across cross-functional workstreams
• Maintain project schedules and dependencies integrated with Agile teams, ARTs, and Solutions PI Plans
• Communicate project status and reports to stakeholders
• Lead release-based program core team and steering committee meetings
• Guide project team activities regarding computer systems validation procedures
• Identify risks and issues, assess mitigation options, and escalate as needed
• Assist Business Process Owners and core teams with problem solving and change-request impact analysis
• Provide input to Agile teams and ARTs during PI planning and assess impacts on the overall plan
• Adhere to regulatory agency standards, company quality standards, and corporate policies
• Contribute to the 12-month program schedule and integrated project plan
• Influence program timelines, budget, priorities, and change management
• Perform other duties as required

Staff Solution Program Manager

Account Executive

• Lead the Regional Account Director team in developing and executing strategic account plans across assigned GPO, PBM downstream, payer, and related customers
• Set team priorities, performance expectations, and execution frameworks supporting access, coverage, pull-through, revenue, and patient/provider access goals
• Guide RADs in building operational, strategic, and executive-level payer relationships
• Partner with Sales, Sales Leadership, Contracting, Marketing, Market Access, and other cross-functional teams to identify payer pull-through opportunities and align regional execution plans
• Provide strategic oversight of account planning, including coverage, adoption, cycle-time reduction, and market access opportunities and challenges
• Monitor the evolving Market Access landscape and translate market dynamics into actionable account strategies
• Support the team in addressing Market Access, diabetes care, payer decision-making, and customer engagement complexities
• Communicate customer, payer, and market insights across Field Access, Contracting, Sales, Sales Leadership, and other internal teams
• Represent the RAD organization in cross-functional forums and provide leadership input for business planning, field execution, and payer strategy
• Recruit, onboard, coach, and develop RAD team members
• Establish operating rhythms for team communication, business reviews, performance management, and cross-functional alignment
• Provide feedback, remove barriers, and support professional development
• Perform other duties as required

Director, Regional Account Directors

Artificial Intelligence

• Define and own a 5+ year enterprise applied AI vision, strategy, capability roadmap, and investment portfolio
• Set enterprise priorities across patient engagement, customer service, sales operations, marketing effectiveness, provider engagement, market access, digital, operations, and enterprise productivity
• Translate enterprise challenges into AI opportunities, investment theses, product portfolios, experiments, MVPs, and scaled capabilities
• Present AI strategy, portfolio choices, investment recommendations, value realization, and risk assessments to the CTO, ELT, and senior business leaders
• Establish portfolio-level value cases and outcome measures with Finance and business executives
• Own applied AI products and capabilities from discovery and prioritization through deployment, adoption, and lifecycle management
• Establish product operating mechanisms, decision rights, roadmaps, funding priorities, and governance
• Scale reusable AI capabilities including recommendations, segmentation, forecasting, copilots, AI agents, and workflow automation
• Drive AI integration into CRM, service platforms, field tools, dashboards, digital experiences, and business operating rhythms
• Lead responsible AI deployment, governance, risk assessment, human oversight, auditability, output validation, content safety, escalation, and accountability
• Build, lead, and develop a multi-layer organization across product, data science, AI engineering, analytics, and cross-functional delivery
• Define the operating model, organizational capabilities, talent strategy, workforce plan, and leadership structure
• Influence enterprise business and technology strategy with executive and cross-functional leaders
• Lead enterprise change and adoption strategies embedding AI into workflows, leadership routines, capability building, and decision-making

Senior Director, Applied AI

Platform Engineer

• Define and lead Insulet’s enterprise AI platform vision, strategy, architecture, and operating model
• Own AI platform engineering, operations, governance, architecture, observability, FinOps, enablement, and reusable AI service delivery
• Set the enterprise roadmap across Microsoft Copilot, Copilot Studio, Azure AI, LLMs, RAG, agents, document intelligence, semantic search, vector stores, orchestration frameworks, model gateways, and reusable AI services
• Establish decision frameworks, reference architectures, platform patterns, blueprints, and engineering standards
• Present investment recommendations, build-versus-buy decisions, vendor choices, value cases, and risk assessments to CTO, ELT, and senior leaders
• Lead AI operations, LLMOps, platform reliability, developer experience, onboarding, and production support
• Drive enterprise enablement through reference implementations, prompt and agent libraries, connectors, integration adapters, evaluation harnesses, playbooks, and communities of practice
• Own knowledge retrieval, document intelligence, semantic architecture, ingestion, metadata, access-aware retrieval, vector indexing, source attribution, and citation quality
• Establish responsible AI governance automation, policy-as-code, FinOps, observability, and risk controls
• Own reusable AI platform services, APIs, connectors, prompt modules, agent frameworks, model gateways, evaluation tools, monitoring capabilities, and semantic services
• Set enterprise standards for versioning, testing, CI/CD, deployment, monitoring, documentation, incident response, lifecycle management, resilience, and retirement
• Build, lead, and develop a multi-layer organization of directors, senior managers, architects, engineers, product leaders, and technical specialists
• Influence technology strategy, architecture, investments, vendor decisions, risk posture, and modernization priorities at CTO and ELT levels

Senior Director, Enterprise AI Platform Engineering

QA Engineer

• Support quality engineering activities for early-stage product development and pilot manufacturing operations
• Lead quality engineering activities for prototype, pilot, clinical, and development manufacturing builds
• Develop and maintain inspection plans, control plans, procedures, work instructions, and quality standards
• Define and implement inspection and test methodologies for product development, pilot manufacturing, and release activities
• Ensure compliance with design controls, traceability requirements, quality systems, and product documentation
• Support Design History File (DHF), Device History Record (DHR), lot release, and clinical build readiness activities
• Analyze quality and manufacturing data to identify trends, mitigate risks, and drive continuous improvement
• Lead investigations of nonconforming materials and products, perform root cause analysis, and implement CAPA
• Facilitate risk management activities, including DFMEA, PFMEA, and process control strategies
• Support qualification and validation of manufacturing equipment, inspection systems, test methods, and production processes (IQ/OQ/PQ)
• Partner with R&D and Manufacturing Engineering to improve manufacturability, inspectability, reliability, and process capability
• Support manufacturing transfer and commercialization through production quality controls and readiness assessments
• Ensure compliance with FDA Quality System Regulations, ISO 13485, GMP requirements, and applicable regulatory standards
• Recommend inspection methods, sampling plans, acceptance criteria, and quality controls
• Evaluate nonconforming materials and products and provide disposition recommendations and corrective actions
• Identify, assess, and escalate product, process, and quality risks
• Provide quality engineering expertise during design reviews, risk assessments, validation activities, and manufacturing readiness reviews

Quality Engineer – NPI Programs

Director

• Shape and execute reimbursement, coverage, and market access strategies across international markets
• Ensure timely and sustainable access to Insulet’s portfolio of innovative diabetes technologies
• Lead development and execution of access strategies that optimise reimbursement, protect and enhance value, and accelerate adoption
• Partner with directors, country market access leaders, and cross-functional teams
• Co-create evidence-based access plans with country teams to maximise patient access, reimbursement uptake, and long-term value
• Provide strategic leadership on reimbursement trends, payer dynamics, and policy developments
• Advise country leadership teams on access challenges, opportunities, and strategic trade-offs
• Lead reimbursement planning and execution for product launches, lifecycle extensions, and market expansion initiatives
• Ensure reimbursement launch readiness by identifying and addressing market-specific requirements
• Oversee access milestones, risks, and opportunities across international markets
• Influence evidence strategies to protect pricing, strengthen reimbursement positions, and support market adoption
• Lead generation and dissemination of reimbursement and payer insights across international markets
• Build market access capabilities, drive excellence, and establish Insulet as a trusted partner to payers and healthcare systems

Director of Access, International

Recruitment

• Serve as strategic talent leader for Global Manufacturing Operations, including Supply Chain and Procurement
• Partner with business leaders to align hiring strategies with operational goals
• Lead a team of recruiters sourcing talent for manufacturing engineering, plant operations, supply chain logistics, and procurement roles
• Forecast hiring needs aligned with production schedules and global expansion plans
• Maintain a recruiting capacity model for factory ramp-ups, supply chain shifts, and procurement cycles
• Develop sourcing strategies for plant operations, automation, quality, materials management, and supplier development
• Use competitive intelligence and labor market data to inform hiring decisions
• Conduct proactive talent mapping and build pipelines for critical manufacturing roles and emerging technologies
• Ensure recruiting processes meet manufacturing hiring compliance standards
• Monitor ATS metrics and KPIs to optimize recruiter performance and hiring velocity
• Coach and mentor recruiters and foster accountability, continuous improvement, and operational excellence
• Champion inclusive hiring practices and embed DEI goals into workforce planning
• Promote the company as an employer of choice through targeted campaigns, job fairs, and technical-school and trade-organization partnerships

Senior Manager, Talent Acquisition – Global Ops

Customer Support

• Answer incoming and outbound clinically related customer questions via phone
• Support Omnipod portfolio customers who have completed onboarding or training
• Maintain clinical knowledge through provided learning and training
• Navigate complex customer interactions using evidence-based clinical knowledge and assessment
• Promote insulin pump therapy benefits and explain operation and use to customers
• Review and educate on diabetes data management reports within data management platforms and Omnipod products
• Gather insights and assist customers with healthcare provider conversations and follow-up
• Follow standardized workflows and document all customer interactions in the CRM system
• Meet departmental service levels and KPIs
• Maintain compliance with HIPAA and other regulatory requirements
• Perform administrative duties in a timely manner

Clinical Product Support Specialist, Level I

Advocate

• Implement the risk-based retention workflow for patients in the territory after training
• Provide clinical support to patients post-training as needed
• Conduct targeted retention outreach, clinical coaching, refresher training, and resource-based interventions
• Own patient follow-up and clinical support throughout the post-training journey
• Collaborate with Clinical Services Managers, territory teams, healthcare providers, and clinic staff
• Build clinical partnerships with HCP offices and support continuity of care
• Document customer interactions and support activities according to company policies and workflows
• Identify and escalate patient barriers, trends, and opportunities affecting retention, adoption, or customer experience
• Execute retention workflows within service expectations
• Maintain customer satisfaction, engagement, and complete documentation
• Achieve productivity metrics and improve therapy adoption, continuation, and retention outcomes

Field Podder Advocate – Field Based

• Drive Insulet’s contracting, strategy setting, governance, insights, and operationalization across in-market and pipeline assets
• Review complex contractual matters and serve as the department’s primary escalation point
• Provide leadership, direction, and oversight of the contracts department
• Manage workloads, establish priorities, monitor performance, and ensure timely completion of department responsibilities
• Coach and develop department personnel and promote consistent, efficient, and accountable practices
• Support proposals, negotiations, contract modifications, and audits
• Identify contractual risks and ensure issues are documented and escalated
• Lead development and implementation of Value-Based Agreements, Outcomes-Based Pricing, and other innovative contract models
• Direct strategic negotiations with pharmacy benefit managers to achieve favorable rates, terms, and conditions
• Develop brand and market access strategies by payer channel and create market access resources
• Set strategic vision and governance for commercial rebate and PBM contract structures, language libraries, and templates
• Partner with Account Directors, Payer Analytics, Finance, and Legal on customized contracting solutions
• Support Market Access launch readiness for next-generation products through FDA clearance
• Analyze product access barriers, payer analytics, rebating strategies, and payer market trends
• Manage a multimillion-dollar budget
• Drive contract lifecycle management optimizations, SOPs, quality controls, and compliance audit frameworks
• Recruit, mentor, and develop a high-performing contract authoring and negotiation-support team
• Oversee 4–5 direct reports
• Secure and oversee external vendors
• Develop KPIs and metrics for key initiatives
• Serve as subject matter expert on contractual risk mitigation and commercial terms
• Analyze managed care, reimbursement policies, Medicare Part D, Medicaid, and PBM dynamics

Director of Managed Care Payer Contracting

• Shape Insulet’s innovation portfolio by driving strategic product development and technology initiatives
• Translate corporate strategy into execution from concept through commercialization
• Lead corporate functional groups and external development partners in program development and technology implementation
• Define program scope, objectives, goals, resources, and execution plans
• Provide global oversight from project inception through production and commercial launch
• Lead Program Managers and align project elements and milestones with corporate strategies and business objectives
• Collaborate with CTO leadership to align EPMO activities with strategic goals
• Lead cross-functional development programs and sustaining activities for relevant products
• Establish product development program goals, scope, resources, and execution plans with functional leadership
• Govern and oversee product development through the Product Development Team, communicating status and escalating and mitigating risks
• Lead the Enterprise Program Management Office and align cross-functional initiatives with business strategies
• Direct program teams accountable for scope, schedule, resources, delivery, and execution
• Hire, manage, and mentor staff for individual development and leadership
• Provide an unbiased, data-driven perspective on program status and risks
• Perform additional duties as required

Senior Director, Enterprise Program Management

Customer Retention Specialist

• Act as an expert clinical resource for complex diabetes management scenarios
• Guide patients and healthcare providers through nuanced Omnipod therapy challenges
• Deliver advanced, personalized clinical education and training via phone and virtual platforms
• Provide proactive follow-up, consultation, troubleshooting, and escalation support
• Interpret and educate on Omnipod data and reporting tools
• Manage clinical retention quotas for a defined geographic region, including complex and at-risk customers
• Execute tailored retention strategies and conduct inbound and outbound customer interactions
• Assess satisfaction, reinforce product value, remove barriers, and support long-term adherence
• Identify disengagement indicators and partner cross-functionally on targeted interventions
• Address clinical, behavioral, psychosocial, logistical, and access-related barriers
• Build relationships with healthcare providers to align education with treatment plans
• Serve as a clinical contributor for the assigned geography
• Partner with Clinical Teams, Customer Success, and Commercial teams
• Surface regional insights, trends, and risks to improve retention programs and workflows
• Provide guidance and informal mentorship to Clinical Retention Specialist I
• Mentor 1–2 new specialists annually through onboarding support
• Maintain accurate customer interaction documentation in Salesforce
• Analyze engagement data, usage patterns, and retention metrics
• Operate independently and manage high-risk and escalated cases with minimal oversight

Senior Clinical Retention Specialist

Analyst

• Understand company strategy, market opportunities, and corporate strategic imperatives
• Drive linkage of corporate strategy to commercial objectives through KPIs and related insights
• Build and maintain rapport with commercial business partners in sales, marketing, market access, and customer care
• Develop KPIs supporting commercial initiatives and ongoing operational needs
• Drive continuous improvement, automation, and self-service insights consumption using tools such as Salesforce.com, reporting, and training
• Develop and maintain performance dashboards and comprehensive reporting
• Conduct analysis and make recommendations for commercial initiatives to drive growth and achieve commercial objectives
• Connect commercial teams and IT to align strategy and tactics and inform prioritization decisions
• Identify and evaluate underlying commercial challenges and recommend actions to improve performance or mitigate risk