Demonstrates strong customer service skills by guiding insureds and claimants through the auto claims process while effectively managing multiple systems and tasks. Possesses critical thinking and problem-solving abilities to assist customers in a virtual environment.

Highest-signal resume keywords

Customer Service ExperienceClaims Processing KnowledgeStrong Oral And Written CommunicationCritical Thinking SkillsMulti-Tasking Capabilities

About the role

Key responsibilities & impact

Guide insureds and claimants through the auto claims process from start to finish
Handle claims from customers involved in auto accidents
Speak with and engage customers who need assistance after an accident
Manage multiple moving parts of the claims process
Provide customer-centric guidance and problem-solving
Represent the Liberty Mutual brand and deliver on its customer promise
Work effectively in office and home environments while adapting to schedules and customer needs
Utilize multiple systems to handle and process claims

Requirements

What you’ll need

Must reside within 50 miles of the Naperville, Illinois office
Only open to US based employees
Engaging, outgoing personality and passion for helping customers
Able to think critically, use resources and seek answers in a virtual environment
Excellent oral, written, decision-making and organizational skills
Strong typing and multi-tasking capabilities in a structured paperless work environment
Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
General understanding of overall claim operations and key stakeholders
College degree preferred, and/or 1–3 years of related customer service experience or applicable insurance knowledge
Completion of an approximately 35-minute skills assessment as part of the application process

Benefits

Comp & perks

Paid training
Licensing included
Flexible Time Off (15 days annual accrual)
Hybrid work flexibility
Professional development opportunities
Employee Resource Groups
Comprehensive benefits supporting life and well-being
Potential commission and/or bonus earnings under the applicable compensation plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingTyping SkillsOrganizational SkillsDecision-Making SkillsVirtual Training Proficiency

Soft Skills

Engaging PersonalityOutgoing AttitudeProblem-Solving Skills

Tools & Technologies

Claims Management Systems

Industry Keywords

Auto ClaimsInsurance KnowledgeCustomer-Centric Guidance