Magic, Inc

Operations

• Dispatch customer work orders to technicians using ServiceTitan or similar field management software
• Re-route schedules throughout the day as urgent or same-day jobs arrive
• Coordinate rotational emergency/on-call coverage as needed
• Communicate work order details and expectations to customers and technicians
• Follow up with customers on arrival times and proactively resolve scheduling conflicts
• Confirm with technicians that jobs and notes are completed in the field management system
• Enter billing notes accurately
• Look up and enter parts or equipment information
• Maintain clean, organized, up-to-date work-order records
• Build strong relationships with customers and technicians
• Support inventory/pricing input, office or warehouse organization, and subcontractor coordination as needed
• Represent the company’s “white glove” standard in every interaction

Dispatch Operations Specialist – Freelance

General

• Transcribe recorded patient assessments using Heidi or a provided transcription tool
• Use Claude or an equivalent AI tool to generate first-draft reports
• Manually review, edit, and finalize reports against the practice's template and quality standards
• Enter assessment-form data into appropriate report sections
• Cross-check clinical details and flag inconsistencies or missing information
• Refine the AI-assisted report workflow to reduce turnaround time
• Document standard operating procedures for the report process
• Recommend and implement tool or process improvements
• Migrate the practice website from GoDaddy to Squarespace or another suitable platform
• Structure the website for easy updates to events, photos, and content
• Provide ongoing website updates and usability recommendations
• Track tasks, priorities, and status updates in Trello or a similar tool
• Communicate with the team about questions, edits, and timelines
• Follow HIPAA-compliant practices when accessing, handling, and storing PHI

Reports Optimization Specialist

Associate

• Answer client inquiries
• Address order issues and product inquiries via the customer interface platform, Facebook, and email
• Track shipments and handle backend shipping inquiries
• Conduct general research
• Update addresses and client information
• Provide outstanding customer support under the close guidance of the CX Lead
• Serve as a bridge between customers and the clinical team

CX Associate – German (Voice)

• Work alongside the Magic CX team to deliver a best-in-class experience for Dutch-speaking customers
• Provide outstanding customer support under the close guidance of the Magic CX Lead
• Answer client inquiries by phone and email
• Address order issues and product inquiries via the customer interface platform, Facebook, and email
• Track shipments and handle backend shipping inquiries
• Conduct general research
• Update addresses and client information
• Serve as a bridge between customers and the clinical team
• Potentially progress toward future CX Leadership opportunities within Magic

CX Associate – Dutch

Technical Recruiter

• Submit an application with detailed information about expertise
• Complete a skills assessment and technical evaluation
• Join the talent pool if qualified
• Get matched with relevant client projects based on skills and availability
• Accept projects matching interests and schedule
• Work with diverse clients across multiple industries as a freelance Technical Recruiter
• Recruit for software development, DevOps/cloud engineering, data science/AI, cybersecurity, mobile development, blockchain/Web3, gaming, and enterprise software roles

Technical Recruiter, Freelance

• Submit an application with detailed information about technical recruitment expertise
• Complete a skills assessment and technical evaluation
• Join the talent pool if qualified
• Get matched with relevant client projects based on skills and availability
• Accept projects that match interests and schedule
• Recruit technical candidates across diverse industries and specializations
• Work with client opportunities through Magic, reporting to the client via Magic

• Submit an application detailing technical recruitment expertise
• Complete a skills assessment and technical evaluation
• Join the talent pool if qualified
• Match with relevant client projects based on skills and availability
• Accept projects matching interests and schedule
• Recruit technical candidates across industries including technology, software development, IT consulting, financial services, healthcare technology, e-commerce, telecommunications, and gaming/entertainment
• Support specializations including software development, DevOps/cloud engineering, data science/AI, cybersecurity, mobile development, blockchain/Web3, gaming, and enterprise software recruitment
• Work with clients via Magic

• Submit an application with detailed information about technical recruitment expertise
• Complete a skills assessment and technical evaluation
• Join the talent pool if qualified
• Get matched with relevant client projects based on skills and availability
• Accept projects that fit interests and schedule
• Recruit for clients across technology, software development, IT consulting, financial services, healthcare technology, e-commerce, telecommunications, and gaming/entertainment
• Support specializations including software development, DevOps/cloud engineering, data science/AI, cybersecurity, mobile development, blockchain/Web3, gaming, and enterprise software recruitment
• Work with clients via Magic

• Submit an application with detailed expertise information
• Complete a skills assessment and technical evaluation
• Join the talent pool if qualified
• Get matched with relevant client projects based on skills and availability
• Accept projects matching interests and schedule
• Recruit technical candidates for client opportunities across multiple industries
• Support recruitment for software development, DevOps/cloud engineering, data science/AI, cybersecurity, mobile development, blockchain/Web3, gaming, and enterprise software roles
• Work with clients via Magic

• Submit an application detailing technical recruitment expertise
• Complete a skills assessment and technical evaluation
• Join the talent pool if qualified
• Match with client projects based on skills and availability
• Accept projects that match interests and schedule
• Recruit for clients across technology, software development, IT consulting, financial services, healthcare technology, e-commerce, telecommunications, and gaming/entertainment
• Support specializations including software development, DevOps/cloud engineering, data science/AI, cybersecurity, mobile development, blockchain/Web3, gaming, and enterprise software recruitment
• Work with clients through Magic

• Submit an application detailing technical recruitment expertise
• Complete a skills assessment and technical evaluation
• Join the talent pool if qualified
• Match with relevant client projects based on skills and availability
• Accept projects matching interests and schedule
• Work with clients across technology, software development, IT consulting, financial services, healthcare technology, e-commerce, telecommunications, and gaming/entertainment
• Support recruitment specializations including software development, DevOps/cloud engineering, data science/AI, cybersecurity, mobile development, blockchain/Web3, gaming, and enterprise software

• Submit an application with detailed expertise information
• Complete a skills assessment and technical evaluation
• Join the talent pool if qualified
• Get matched with relevant client projects based on skills and availability
• Accept projects matching interests and schedule
• Recruit technical candidates across technology, software development, IT consulting, financial services, healthcare technology, e-commerce, telecommunications, and gaming/entertainment
• Support specializations including software development, DevOps/cloud engineering, data science/AI, cybersecurity, mobile development, blockchain/Web3, gaming, and enterprise software recruitment
• Work with clients via Magic

• Submit an application with detailed expertise information
• Complete a skills assessment and technical evaluation
• Join the talent pool if qualified
• Get matched with relevant client projects based on skills and availability
• Accept projects matching interests and schedule
• Recruit technical candidates for clients across multiple industries
• Work in specializations including software development, DevOps/cloud engineering, data science/AI, cybersecurity, mobile development, blockchain/Web3, gaming, and enterprise software