Cloud Operations Manager
Marsh McLennan
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Marsh McLennanCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing cloud operations teams while ensuring compliance with security standards and optimizing operational efficiency. Proficient in AWS environments, incident management, and technical leadership across infrastructure and application layers.
Highest-signal resume keywords
AWS Environment SupportTeam LeadershipIncident ManagementSecurity ComplianceOperational Improvement
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead and manage a team of 4 cloud operations engineers, including work allocation, coaching, development and performance management
- Participate in a rotating weekly on-call schedule
- Support audit activities by gathering findings and creating and providing required documentation
- Independently own a portfolio of work and projects from defining the approach through execution
- Identify, propose and implement cost-optimization improvements
- Identify and implement operational improvements, including automation and process refinement
- Create and maintain comprehensive configuration and procedure documentation
- Coordinate fixes, maintenance and escalations with cross-functional and vendor teams
- Maintain compliance with security and operational standards, including administrative account control, patch status, services and logging
- Support incident management, root cause analysis and problem resolution within SLA expectations
- Provide technical leadership for infrastructure troubleshooting involving compute, storage, networking, DNS, IAM and application connectivity
- Perform and oversee patching, upgrades, maintenance and routine operational tasks through approved change management processes
- Monitor AWS GovCloud environment health, performance and utilization; respond to alerts and escalate issues
- Set team priorities and coordinate workload across incidents, service requests, maintenance and project work
- Remain hands-on in deploying, configuring and managing AWS GovCloud infrastructure
Requirements
What you’ll need- Hands-on experience supporting AWS environments
- Ability to work independently and collaboratively on routine tasks and projects
- Strong problem-solving skills and ability to learn quickly
- Strong communication and documentation skills
- Ability to troubleshoot technical issues across infrastructure and application layers
- Familiarity with security and compliance controls in a regulated environment
- Ability to balance hands-on technical delivery with people leadership, prioritization and team support
- Experience leading or managing a small technical operations or infrastructure team
- Solid understanding of AWS cloud infrastructure concepts, including compute, storage, networking, security groups, DNS and IAM
- Proficiency in Windows and/or Linux server administration
- Must be a US citizen
- Preferred: experience supporting regulated, government, or highly controlled cloud environments
- Preferred: previous experience mentoring, coaching and developing engineers
- Preferred: previous experience working on a geographically dispersed team
- Preferred: demonstrated ability to improve operational stability, efficiency and resilience
- Preferred: experience in FEDRAMP/GovRamp
- Preferred: experience using AI tools for scripting, troubleshooting and documentation
- Preferred: experience using Agile tools
- Preferred: experience with ITIL-based incident, change and problem management processes
- Preferred: AWS certification or equivalent cloud credentials
- Preferred: familiarity with CloudWatch and basic log analysis
- Preferred: scripting or automation experience
- Preferred: previous audit experience
Benefits
Comp & perks- Professional development opportunities
- Interesting work
- Supportive leaders
- Range of career opportunities
- Benefits and rewards to enhance well-being
- Diverse, inclusive and flexible work environment
- Flexible remote work and office collaboration
- Professional development benefits of working together in the office
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AWS Cloud InfrastructureWindows Server AdministrationLinux Server AdministrationInfrastructure TroubleshootingAutomationScriptingConfiguration ManagementChange ManagementRoot Cause AnalysisCost Optimization
Soft Skills
Problem-SolvingCommunicationDocumentationCollaborationCoaching
Tools & Technologies
AWS GovCloudCloudWatchAgile ToolsITIL ProcessesAI Tools
Certifications & Qualifications
AWS Certification
Industry Keywords
Regulated EnvironmentFEDRAMPGovRampAudit ExperienceOperational Standards