Supervisor – Nights
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Posted: 10/21/2026
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MERKUR Casino UKCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and staff supervision capabilities while ensuring adherence to company policies and procedures. Proficient in cash handling and maintaining venue standards, with flexibility to work various shifts.
Highest-signal resume keywords
Staff Supervision ExperienceCash Handling ExperienceExcellent Customer Service SkillsMicrosoft Office ProficiencyKnowledge of Safeguarding Procedures
About the role
Key responsibilities & impact- Ensure the smooth running of the branch and supervise venue staff
- Work closely with the Venue Manager
- Assist the Venue Manager with weekly collections while following company procedures
- Maintain venue housekeeping, including cleaning gaming equipment, floors, walls and other surfaces
- Deliver high standards of customer service and hospitality
- Maintain personal presentation and adhere to the brand dress code
- Ensure company policies and procedures are followed
- Perform key holder duties and responsibilities
- Monitor customer actions and behaviour, identifying suspicious or disruptive behaviour
- Follow procedures for the proper use and care of equipment and materials
- Understand and follow safeguarding procedures and challenge 25
- Report machine faults and errors immediately
- Complete all paperwork correctly
- Cover other Oasis branches when required
- Work night shifts, defined as any time between midnight and 8am
- Discourage harassment, victimisation and discrimination
Requirements
What you’ll need- Minimum of 1 years’ staff supervision experience
- Minimum of 1 years’ cash handling experience
- Excellent customer service skills
- Proficient with Microsoft computer systems such as outlook, word, excel
- Ability to move and lift machines
- GCSE or equivalent grade D or above
- Previous industry experience or knowledge (desirable)
- Ability to be flexible and work a variety of shifts, including weekends and bank holidays
- Weekend and public holiday cover required
- Some flexibility required for 32 working hours per week
Benefits
Comp & perks- 28 days holiday (including Bank Holidays)
- Contributory Pension Scheme
- Excellent Career Progression Opportunities
- Training and Development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash HandlingStaff SupervisionVenue HousekeepingEquipment MaintenancePaperwork CompletionFlexibility in Shift WorkAbility to Move and Lift MachinesUnderstanding of Company PoliciesMonitoring Customer BehaviorChallenging 25 Compliance
Soft Skills
Customer ServiceTeam CollaborationAttention to DetailProblem-SolvingCommunication
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft Excel
Certifications & Qualifications
GCSE or Equivalent Grade D or Above
Industry Keywords
Gaming EquipmentVenue ManagementHospitality StandardsHarassment PreventionDiscrimination Awareness