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Motorola SolutionsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to manage multiple systems effectively while executing lender requirements. Proven experience in handling escalations and working independently or collaboratively in a remote environment.
Highest-signal resume keywords
Customer Service ExperienceEscalation HandlingClient/Lender Database UtilizationMicrosoft Office ProficiencyRemote Work Experience
About the role
Key responsibilities & impact- Administer processing of post-recovery assignments
- Process completion of services
- Release lender assets upon execution of service
- Communicate regularly with banks and field agents
- Handle inbound and outbound calls
- Perform data entry
- Work in a high multi-tasking environment
- Handle escalations
- Work across multiple systems and up to 15 tabs between multiple screens
- Utilize client/lender databases to execute specific lender requirements
- Provide customer service and communication
- Work independently and within a team
Requirements
What you’ll need- Minimum 2 years customer service experience
- High School Diploma or G.E.D.
- Legal authorization to work in the U.S. indefinitely is required
- Employer work permit sponsorship is not available for this position
- Must be able to work full-time, Monday–Friday, 9–6 CST
- Remote work experience is required
- Experience handling escalations
- Ability to work within multiple systems
- Ability to utilize client/lender databases to execute specific lender requirements
- Excellent customer service and communication skills
- Ability to work independently as well as within a team
- Strong computer skills and internet savvy
- Follow-through and ownership of work to completion
- Microsoft Office and Google Suite product experience
- Minimum typing speed of 40 wpm
- One year of experience in the repossession industry highly preferred
- Previous collection, repossession, or automotive industry experience preferred
Benefits
Comp & perks- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- Future growth opportunities within the organization
- Referral Payment Plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryTyping Speed of 40 WPMMulti-TaskingSystem NavigationRepossession Industry Experience
Soft Skills
Excellent Communication SkillsIndependenceTeam CollaborationFollow-ThroughOwnership of Work
Tools & Technologies
Google SuiteClient Databases
Certifications & Qualifications
High School DiplomaG.E.D.
Industry Keywords
RepossessionAutomotive IndustryCollections