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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer relations capabilities, with proficiency in telephone-based customer service and the Google Workspace environment. Ability to handle inquiries, complaints, and administrative tasks while maintaining a calm demeanor under pressure.
Highest-signal resume keywords
Customer Relations ExperienceTelephone-Based Customer ServiceGoogle Workspace ProficiencySales Assistance ExperiencePoint-Of-Sale Systems Knowledge
About the role
Key responsibilities & impact- Welcome, listen to, and guide retailers with their administrative requests or basic usage questions
- Handle Level 1 inquiries by telephone, email, and post
- Identify and clarify callers’ and correspondents’ needs
- Escalate technical requests to the designated experts
- Dedicate approximately 10% of working time to the administrative follow-up of cases
- Draft letters and emails
- Handle complaints
- Support retailers using Bimédia and Devance solutions
- Take part in the onboarding program and learn about the company’s tools, processes, and services
Requirements
What you’ll need- Proven initial experience in customer relations
- Experience in sales assistance, sales administration, customer support, or secretarial work is also suitable
- Knowledge of the point-of-sale systems industry is a plus
- Proficiency with telephone-based customer service and the Google Workspace environment
- Excellent interpersonal skills
- Natural empathy
- Ability to maintain perspective and remain calm under pressure
- No specific qualification required
- Permanent, 37-hour-per-week position
- ETAM status (employee/technician/supervisor classification)
Benefits
Comp & perks- Monthly bonus of up to €175 gross
- 12 additional days off (RTT)
- Up to 2 days of remote work per week once fully autonomous
- CGRM supplementary health insurance covered at 50%
- €9 daily meal vouchers, 55% funded by the company
- Works Council (CSE) benefits
- Profit-sharing scheme
- CESU vouchers
- Christmas gift voucher
- Three-week onboarding program
- Training and encouragement to use Gemini
- Fixed working hours, Monday to Friday
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Interpersonal SkillsNatural EmpathyAbility To Remain Calm Under Pressure
Tools & Technologies
Bimédia SolutionsDevance Solutions
Industry Keywords
Sales AdministrationCustomer SupportSecretarial Work