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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities, effectively managing inquiries and complaints while ensuring customer satisfaction. Proficient in Microsoft Office and experienced in handling a high volume of inbound and outbound calls.
Highest-signal resume keywords
Customer Service SkillsMicrosoft Office ProficiencyInbound And Outbound Call ExperienceOrganizational SkillsSelf-Motivated
About the role
Key responsibilities & impact- Provide customer service to internal and external customers through various activities
- Answer inquiries, resolve issues, and ensure customer satisfaction
- Enter sales orders received via phone, email, or sales representatives
- Communicate with customers regarding shipping, invoices, and back orders
- Provide professional customer support and service existing accounts
- Handle complaints and provide appropriate solutions and alternatives
- Build sustainable relationships with customers and co-workers
- Run daily and weekly reports
- Manage a large volume of inbound calls and orders
- Assist CSRs with order entry, phone calls, and reports
Requirements
What you’ll need- Strong customer service skills both in person and virtually
- Self-motivated and functions well independently as well as within a team
- Comfortable in fast paced environment
- Superior organizational and time management skills
- Microsoft Office experience
- Track record of high performance in fast paced environment
- Proven customer service experience
- Proficient with Microsoft Office products
- Inbound and outbound call experience
- Infor experience preferred
Benefits
Comp & perks- Medical, Dental, Vison Life, Short- & Long-Term Disability
- Optional Voluntary Benefits
- Employee Stock Ownership Plan (ESOP)
- 401K
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Time ManagementTeam CollaborationProblem Solving
Tools & Technologies
Infor
Industry Keywords
Customer SatisfactionSales Order EntryComplaint ResolutionRelationship BuildingReporting