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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support with a focus on effective communication, problem-solving, and product knowledge. Proficient in utilizing support tools to enhance customer interactions and improve service processes.
Highest-signal resume keywords
Customer Support ExperienceFluent In EnglishKnowledge Of ZendeskKnowledge Of LiveChatKnowledge Of Slack
About the role
Key responsibilities & impact- Respond to customer chat inquiries promptly and professionally
- Analyze customer issues and provide solutions or answers
- Develop deep knowledge of the company’s products or services
- Listen to and empathize with customers with complaints and resolve issues within company policies
- Document customer details, issues, and resolutions from chat interactions
- Stay current on product or service changes, updates, and industry trends
- Provide management feedback on recurring customer issues and support-process improvements
- Collaborate with support teammates, supervisors, and specialists on complex or escalated issues
Requirements
What you’ll need- Fluent in English
- At least 6 months of experience in Customer Support in B2B/B2C
- Knowledge of Zendesk, LiveChat, and Slack
- Ability to work during weekends while working only 5 business days per week
- Excellent communication skills, multitasking, empathy, adaptability, time management, and positive attitude
Benefits
Comp & perks- Remote-first, trust-based culture
- Work from the place that works best for you
- No mandatory office days and no attendance trackers
- Offices or coworking spaces available in some locations, at the employee’s choice
- Flexible working hours; no fixed 9-to-5 schedule
- Birthday holiday
- 10 personal days per year
- 7 sick days without paperwork
- Extra time off around Christmas and New Year
- Role-specific learning opportunities and covered professional events
- Fully covered team offsite trips several times a year
- Tools and hardware needed to perform the work
- Fair and transparent market-benchmarked compensation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Communication SkillsMultitaskingEmpathyAdaptabilityTime Management
Industry Keywords
B2BB2CCustomer InquiriesIssue ResolutionSupport Process Improvements