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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ATE troubleshooting, production support, and cross-functional team coordination, with a strong focus on customer relationship management and operational excellence. Proficient in preparing executive communications and presentations while driving reliability projects and root cause analysis.
Highest-signal resume keywords
ATE TroubleshootingCross-Functional Team CoordinationCustomer Relationship ManagementRoot Cause AnalysisMicrosoft Office Proficiency
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own the account support strategy with Sales and build trusted relationships with customer operations and management teams
- Prepare for and spearhead account reviews, operational and executive council topics, and executive communications
- Track production health, risks, escalations, and customer commitments through account plans, risk registers, and scorecards
- Triage urgent production issues using defined escalation triggers
- Use forecasts to prepare Field Service, Repair, Parts Operations, and support teams ahead of production ramps
- Own platform escalations and reliability projects with Product Support Group, Engineering, and the factory
- Drive root cause analysis, ownership, and target dates for reliability issues
- Apply hands-on ATE knowledge to test program debugging, loadboard-level troubleshooting, and handler and prober interfaces
- Collaborate with field engineers and customers as a local expert
- Coach less experienced engineers and coordinate cross-functional improvement teams
Requirements
What you’ll need- Bachelor's or Master's degree in Electrical Engineering, Electronics Engineering, or a related technical field
- Ten or more years in a production support environment supporting automated test equipment (ATE) or semiconductor manufacturing, with a record of outstanding performance
- Hands-on ATE troubleshooting experience, including test program debug and correlation, loadboard-level isolation, and handler or prober interface issues
- Proven ability to coordinate cross-functional teams and influence senior customer, supplier, and Sales stakeholders without direct authority
- Strong communication and structured problem-solving skills
- Experience preparing customer presentations and operational reviews
- Proficiency with Microsoft Office and Teams
- Ability to travel, including extended periods, to support customer sites and ramps
- Experience with OSATs, foundries, or IDMs, including wafer sort, final test, production ramps, and advanced packaging or HPC test environments
- Knowledge of Teradyne platforms such as UltraFLEX and ETS and IGXL software
- Experience with ServiceNow, Salesforce, Power BI, or similar issue-tracking and dashboard tools
Benefits
Comp & perks- Discretionary bonuses based on financial performance
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible Spending Accounts
- Retirement savings plans
- Life insurance
- Disability insurance
- Paid vacation and holidays
- Tuition assistance programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Test Program DebugLoadboard-Level IsolationHandler Interface IssuesProber Interface IssuesProduction SupportOperational ReviewsForecastingRisk ManagementReliability ProjectsStructured Problem-Solving
Soft Skills
Strong CommunicationCoachingInfluencing Without Authority
Tools & Technologies
ServiceNowSalesforcePower BITeradyne UltraFLEXTeradyne ETSIGXL SoftwareMicrosoft Teams
Industry Keywords
Automated Test EquipmentSemiconductor ManufacturingOSATsFoundriesIDMsWafer SortFinal TestProduction RampsAdvanced PackagingHPC Test Environments