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Customer Support Representative – Phone Support
Genesis Call Center, LLCCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and active listening skills while providing high-quality customer care in a call center environment. Capable of navigating computer applications and web-based tools, completing client-specific assessments, and adhering to detailed processes.
Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsActive Listening SkillsBilingual (Spanish/English)Ability to Follow Detailed Processes
About the role
Key responsibilities & impact- Handle inbound interactions for major brands
- Assist customers with questions, service requests, account needs, and product support
- Use guided systems and resources to deliver high-quality customer care
- Maintain professionalism, accuracy, and brand alignment
- Complete client-specific assessments and certification before servicing begins
- Participate in a certification course and multi-step onboarding process
Requirements
What you’ll need- High school diploma or GED
- Must be at least 18 years of age
- Authorized to work in the United States
- U.S. resident, excluding CA, CO, CT, MA, MD, NY, OR, WA, WI
- Ability to follow detailed processes and meet performance expectations
- Strong communication and active listening skills
- Comfortable navigating computer applications and web-based tools
- Ability to work independently and remain accountable to schedules
- Prior call center or customer service experience preferred
- Bilingual (Spanish/English) preferred but not required
- Familiarity with phone-based or computer-based support environments
- Completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and a certification course before servicing begins
Benefits
Comp & perks- Flexible scheduling options after certification
- Paid training following successful client certification
- W2 employment structure with payroll, protections, and stability
- Paid time off
- Optional supplemental insurance (Aflac)
- Household telehealth access through MDLive
- Access to performance-based incentives
- Career advancement pathways into support, QA, and leadership roles
- Confidential handling of applicant information under EEO guidelines
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer CareAccount ManagementService RequestsProduct SupportClient-Specific Assessments
Soft Skills
ProfessionalismIndependenceAccountability
Tools & Technologies
Web-Based ToolsComputer Applications
Certifications & Qualifications
Certification Course
Industry Keywords
Call CenterInbound InteractionsMulti-Step Onboarding ProcessBackground Check