Customer Account Support Specialist, Global Customer Services
Teradyne
Posted: 10/21/2026ServiceNow
Customer Support Representative – Phone Support
Genesis Call Center, LLC
Posted: 10/21/2026Customer Service Representative – Inbound Calls
Genesis Call Center, LLC
Posted: 10/21/2026Inbound Customer Support Agent
Genesis Call Center, LLC
Posted: 10/21/2026Cloud
Customer Care Specialist II
Acuity
Posted: 10/21/2026
Senior Director, Airport Customer Service Operations
Frontier Airlines
Posted: 10/21/2026
Head of Inside Sales – Customer Experience
SavATree
Posted: 10/21/2026Customer Account Support Specialist – Global Customer Services
Teradyne
Posted: 10/21/2026ServiceNow
Customer Account Support Specialist – Global Customer Services
Teradyne
Posted: 10/21/2026ServiceNow
Sales Support Specialist
Supermicro
Posted: 10/21/2026
Business Administration Support Specialist
STARRY
Posted: 10/21/2026
Client Support Specialist
Meltwater
Posted: 10/21/2026
Customer Service Representative
NOV
Posted: 10/21/2026ERPOracle
Customer Service Representative
NOV
Posted: 10/21/2026ERPOracle
Member Support Specialist
The Humane League
Posted: 10/21/2026
Customer Service Representative, Member Care
Sidecar Health
Posted: 10/21/2026
Customer Care Representative
MTM, Inc.
Posted: 10/20/2026
Customer Service Representative
Baxter International Inc.
Posted: 10/20/2026Cloud
Software Customer Service Manager
Motorola Solutions
Posted: 10/20/2026Cloud
Senior Infrastructure Support Specialist
Continental Finance Company
Posted: 10/20/2026AWSCloudFirewallsLinuxTCP/IP
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Automated Test Equipment (ATE) troubleshooting and production support within semiconductor manufacturing, with strong capabilities in cross-functional team coordination and effective communication. Proven ability to manage account strategies and drive operational excellence through structured problem-solving and customer engagement.
Highest-signal resume keywords
Automated Test Equipment (ATE) TroubleshootingCross-Functional Team CoordinationCustomer Presentations and Operational ReviewsMicrosoft Office and Teams ProficiencyExperience with OSATs, Foundries, or IDMs
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own the account support strategy with Sales and build trusted relationships with customer operations and management teams
- Prepare for and spearhead account reviews, operational and executive council topics, and executive communications
- Track production health, risks, escalations, and customer commitments through account plans, risk registers, and scorecards
- Triage urgent production issues using defined escalation triggers
- Use forecasts to prepare Field Service, Repair, Parts Operations, and support teams ahead of production ramps
- Own platform escalations and reliability projects with Product Support Group, Engineering, and the factory
- Drive root cause, owners, and target dates using hands-on ATE knowledge
- Collaborate with field engineers and customers as a local expert
- Coach less experienced engineers and coordinate cross-functional improvement teams
Requirements
What you’ll need- Bachelor's or Master's degree in Electrical Engineering, Electronics Engineering, or a related technical field
- Ten or more years in a production support environment supporting automated test equipment (ATE) or semiconductor manufacturing
- Hands-on ATE troubleshooting experience, including test program debug and correlation, loadboard-level isolation, and handler or prober interface issues
- Proven ability to coordinate cross-functional teams and influence senior customer, supplier, and Sales stakeholders without direct authority
- Strong communication and structured problem-solving skills
- Experience preparing customer presentations and operational reviews
- Proficiency with Microsoft Office and Teams
- Ability to travel, including extended periods, to support customer sites and ramps
- Experience with OSATs, foundries, or IDMs, including wafer sort, final test, production ramps, and advanced packaging or HPC test environments
- Knowledge of Teradyne platforms such as UltraFLEX and ETS and IGXL software
- Experience with ServiceNow, Salesforce, Power BI, or similar issue-tracking and dashboard tools
Benefits
Comp & perks- Discretionary bonus(es) based on financial performance
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible Spending Accounts
- Retirement savings plans
- Life insurance
- Disability insurance
- Paid vacation and holidays
- Tuition assistance programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Test Program Debug and CorrelationLoadboard-Level IsolationHandler or Prober Interface IssuesRoot Cause AnalysisProduction Health Tracking
Soft Skills
Strong Communication SkillsStructured Problem-Solving SkillsCoaching and Mentoring
Tools & Technologies
ServiceNowSalesforcePower BITeradyne PlatformsIGXL Software
Industry Keywords
Semiconductor ManufacturingWafer SortFinal TestProduction RampsAdvanced Packaging