General

• Provide sales, service, and execution support for new and ongoing client relationships
• Serve as a customer solutions resource
• Gather required documentation
• Prepare, review, and verify documents and relevant information for accuracy
• Perform common processing in compliance with standard regulations and processes
• Administer implementation plans and related client interactions as needed
• Act as a point of contact for clients, client teams, or service partners
• Escalate client implementation and servicing issues as necessary
• Initiate, update, and verify client, account, or transaction details in relevant systems and applications
• Provide reports as needed
• Serve as a peer resource and perform general administrative support as needed
• Apply customer-focused practices and manage risks aligned with PNC's Enterprise Risk Management Framework

Senior Client Solution Specialist

• Support one or more strategic enterprise initiatives
• Understand, analyze, develop, recommend, and deliver strategy and planning solutions
• Define business problems, identify issues, and implement planned approaches
• Define and obtain data collection, research, and reporting activities for assigned initiatives
• Analyze and recommend solutions for key initiatives
• Work with more senior team members to develop and deliver presentations
• Collaborate with one or more lines of business to implement recommended solutions
• Apply customer-focused decision-making
• Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework

Senior Strategy & Planning Specialist

Cloud Engineer

• Build and test security controls for Azure resources and AWS services
• Validate security control effectiveness and promote controls to production workloads
• Engineer and configure CSPM tools to analyze and assess cloud workloads for compliance in a CI/CD environment
• Assess, implement, automate, and document security solutions and processes for Microsoft Azure and AWS
• Analyze workloads to ensure alignment with operational security requirements before production
• Refine backlog tickets and define priority and sizing with the Cloud Security Product Owner
• Automate and orchestrate cloud software deployment through CI/CD to integrate enterprise security standards, policies, configurations, and architectures
• Assist DevOps team members with security development and operationalization
• Ensure the security posture of applications seeking production deployment
• Work with Cloud Architects, SOC, Cloud Product, and Infrastructure as Code teams
• Participate in agile planning sessions and future roadmap planning
• Mentor and guide junior team members
• Provide subject matter expertise and design, build, maintain, and implement technology solutions
• Determine implementation and integration details from high-level architectural designs
• Evaluate patches, updates, maintenance, and impacts of new standards
• Develop implementation, configuration, design, engineering, and operational documentation
• Support transition to operations and provide production engineering support

Security Engineer – Cloud Security Controls

Financial Planning and Analysis

• Consult on investment and insurance strategies and develop financial plans for clients
• Grow and retain an investment and insurance book of business
• Own the client experience by handling sales and service, identifying sales opportunities, executing opportunities, and making referrals to internal business partners
• Acquire, expand, and maintain client relationships through business development and client networking
• Grow client loyalty and share of wallet through an exceptional client experience
• Apply product and procedural knowledge to solve client problems appropriately and efficiently
• Develop and implement investment and insurance strategies
• Determine suitable products to support client strategies
• Present financial recommendations and guidance
• Establish individual financial plans based on client needs and objectives
• Monitor financial plans and recommend changes as needed
• Coach and educate branch staff and internal business partners to identify investment opportunities
• Drive investment education and visibility among branch staff
• Lead branch-team actions to achieve investment results in partnership with the branch manager and/or investment sales associate
• Communicate with internal and external partners to build relationships and drive referral activity
• Meet regularly with the branch manager and internal business partners to review business results and pipeline management
• Meet service-level agreements for lead and referral follow-up
• Manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework

Financial Advisor

Security Engineer

• Define and evolve the WIAM governance framework, including policy alignment, control design standards, and operating model
• Establish and lead a centralized governance capability across IAM domains and processes
• Align issues, risk, controls, and policy to ensure traceability, defensibility, and regulatory compliance
• Identify systemic risks, prioritize remediation, and improve control sustainability
• Define and monitor governance KPIs, scorecards, and maturity metrics
• Provide strategic direction for audit readiness, regulatory alignment, and assessments
• Partner with IAM engineering, operations, business units, and senior leaders to drive governance adoption
• Translate complex risk and control concepts into actionable leadership insights
• Establish scalable processes supporting proactive risk mitigation
• Mentor and develop junior team members
• Provide technical evaluation and analysis in a specific security area
• Review information and logs, execute defined tasks, create documentation, and investigate data security issues
• Perform actions to address or mitigate risks and vulnerabilities
• Review and define controls and advise on complex security procedures and products
• Conduct security assessments and recommend corrective actions
• Develop policies and procedures to standardize security functions and eliminate vulnerabilities and threats
• Align controls to the enterprise framework and devise control implementation strategies

Senior Security Specialist – WIAM Policy and Controls

Artificial Intelligence

• Design business architecture through needs analysis, routine problem resolution and outcomes estimation
• Deliver technical roadmaps on business processes, application blueprints, data models and system layers
• Analyze business requirements, current technical gaps and applications needed to support business strategies
• Conduct risk assessments, quality assurance processes and routine issue resolution
• Estimate the effectiveness of business architecture outcomes
• Communicate client feedback to technology teams to improve deliverables and meet business requirements
• Facilitate stakeholder communication and collaborate with different teams
• Serve as liaison between business and technical teams to ensure alignment on goals and solutions
• Provide data provisioning for risk assessments, quality assurance processes and routine issue resolution

Business Architect, SQL, Hadoop, Hive, AI

DevOps Engineer

• Lead operational database services across MongoDB, MySQL, Neo4j, and Informatica platforms
• Drive automation and operational efficiency through self-service and automated execution capabilities
• Lead incident response and service restoration, including root-cause identification, recovery, escalation management, and corrective actions
• Manage database changes, maintenance, upgrades, patching, vulnerability remediation, and recovery procedures
• Establish monitoring, health checks, capacity and performance management, resiliency testing, and preventive maintenance
• Deliver products and services aligned with business needs and objectives
• Oversee multiple teams or departments within Enterprise Infrastructure
• Contribute to infrastructure planning, development strategies, initiatives, and product lifecycle/service orientation
• Determine current and future enterprise infrastructure needs
• Oversee portfolio, program, and project management responsibilities
• Direct financial management and risk management capabilities
• Support stable and secure environments, incident management, product health/patching, and asset management lifecycle
• Communicate with vendors, suppliers, and executive management as needed
• Implement technology architecture and management best practices
• Direct, motivate, develop, and oversee management team and key staff performance
• Cultivate diverse teams, drive change and innovation, deliver results, and develop employees and customers

Enterprise Infrastructure Manager – Site Reliability Center, Infrastructure, Database Technologies

IT Support

• Support planning and execution of Enterprise Fraud Organization initiatives, contracts, and workforce strategy
• Partner with Finance to manage the operational budget, including tracking, forecasting, reconciliation, and year-over-year planning
• Ensure projects are properly funded, monitored, and aligned with approved financial plans, roadmaps, and governance requirements
• Partner with Enterprise Fraud Organization leaders, human resource partners, and technology partners to ensure accurate headcount alignment, labor capitalization, and cost allocation
• Create and manage approval packages, including financial presentations, business cases, and supporting documentation
• Create and maintain Jira tickets for initiatives, contracts, and approvals in partnership with project management, product owners, sourcing, and contract owners
• Track workforce headcount and report variances against approved plans
• Capture meeting notes, decisions, and approval evidence; ensure next steps and follow-up actions are documented and executed
• Develop executive-level presentations and materials for senior leaders across the Enterprise Fraud Organization
• Support continuous improvement of planning, reporting, and governance processes using Power BI, Microsoft Excel, SharePoint, and Microsoft Copilot
• Collaborate across Technology, Finance, and Human Resources in a highly regulated, enterprise environment

Business Experience & Planning Specialist – IT Financial Analyst

Project Manager

• Manage complex projects from original concept through final implementation and post-project assessment
• Meet project objectives within established timeframes
• Manage a single project or portfolio, potentially exceeding $2.5 million in size
• Develop project strategy, processes, resource allocation, budgets, guidelines, and project team support
• Partner with internal project liaisons to acquire resources, assign tasks, direct activities, and control project execution
• Coach and mentor project team members
• Track and report progress, analyze results, define project products, and forecast future trends
• Manage changes in project scope, identify potential crises, devise contingency plans, and recommend improvements
• Maintain communications with governing bodies and interested parties
• Communicate project expectations to team members and stakeholders clearly and promptly
• Apply customer-focused decision-making and support PNC's Enterprise Risk Management Framework

Project Manager III

Operations

• Participate in developing the operations strategy and execute the operating plan
• Communicate strategy to the operations team
• Manage two or more functions across one or more sites, or manage a complex product, function, or location
• Manage managers, supervisors, and/or individual contributors
• Manage and achieve desired business results
• Act as a senior escalation point and resolve exceptions related to complex processes and product support
• Review and provide oversight of end-to-end processes with varying risk and financial value
• Interact with customers and third parties to drive results and resolve escalated issues
• Coach and develop team members, supervisors, and/or managers
• Lead staff meetings and translate strategic direction into tactical operating plans
• Provide consultation and advice to service partners and customers
• Identify and influence strategic improvement initiatives
• Represent or sponsor the operations group on projects
• Develop, review, and/or approve standard operating procedures
• Recommend and/or drive policy improvements
• Oversee or own the control framework for assigned units
• Review transactions, reports, and key risk indicators to identify exceptions and monitor quality
• Manage risk mitigation and business resiliency activities and strategies

Operations Manager II – Loan Servicing Management

• Provide sales, service, and execution support for new and ongoing client relationships
• Gather required documentation and prepare, review, and verify documents and relevant information for accuracy
• Perform common processing and ensure compliance with standard regulations and processes
• Administer implementation plans when needed
• Act as a point of contact for clients, client teams, or service partners
• Escalate client implementation and servicing issues as necessary
• Initiate, update, and verify client, account, or transaction details in relevant systems and applications
• Provide reports as needed
• Perform general administrative support when needed
• Support PNC's Mortgage Home Lending Center organization

Client Solution Specialist – Home Equity

Procurement

• Manage RFx events from initial ideation through contract execution
• Support strategic initiatives within Supply Chain Management and business areas including Risk, Fraud, Business Resilience, and Supply Chain Operations
• Manage multiple business-as-usual projects supporting current and previous strategic engagements
• Identify operational and category strategies
• Negotiate contracts
• Review project pipelines and expiring contracts
• Support processes in other Supply Chain Management areas as needed
• Assist with researching, evaluating, negotiating, and selecting suppliers for high-quality, cost-effective goods and services
• Request and review complex vendor proposals
• Consult with vendors to obtain optimal pricing and contractual terms
• Research and negotiate complex organizational purchases
• Interface with internal stakeholders to interpret needs and determine accurate specifications
• Prepare supplier strategies, deal strategies, financial analyses, category strategies, and other Strategic Sourcing artifacts
• Manage multiple projects across various business areas and connect with business partners and supply chain team members
• Facilitate project movement and lead steering committees
• Report to executive leadership monthly/quarterly to ensure visibility and strategic alignment

Senior Strategic Sourcing Specialist

• Review customers' income and expenses
• Determine the legitimacy of hardship and available workout options based on bank and investor guidelines
• Assess customer qualifications to facilitate appropriate action and minimize loss to the bank
• Review bank, investor, and regulatory guidelines to service accounts according to policy
• Provide workout alternatives
• Work with internal business partners to gather information and clarify inconsistent, incorrect, or missing information
• Monitor assigned work queues and workflows to ensure goals are met
• Use online systems to accurately document customer account information

Loan Credit Workout Analyst – Retail Bank Operations

• Support a critical operational support service, process, capability, or initiative within an operational unit
• Ensure operational performance and risk indicators are met
• Establish and monitor process performance measurements and business impact
• Prepare performance statistics and reports for internal stakeholders and senior management
• Monitor production workflow and assist team members with escalated process issues
• Independently identify and resolve exceptions and serve as a point of escalation
• Monitor production and/or process effectiveness and efficiency
• Determine and/or drive change and improvement efforts in production and processes
• Ensure adherence to policies, procedures, and regulatory standards
• Independently resolve compliance issues and drive risk mitigation activities

Operations Advisor – Loan Servicing Management

• Lead development and execution of category strategies aligned with enterprise objectives
• Drive complex RFx events from ideation through contract execution
• Act as a subject matter expert and advise senior stakeholders
• Identify and implement innovative sourcing solutions and operational improvements
• Liaise between business units and Supply Chain Management
• Lead steering committees and governance forums
• Build relationships with internal stakeholders and external suppliers
• Negotiate high-value, complex contracts with a focus on risk management and compliance
• Oversee contract lifecycle management, including renewals and pipeline prioritization
• Support broader Supply Chain Management processes and enterprise initiatives
• Research, evaluate, negotiate, and select suppliers
• Request and review complex vendor proposals
• Consult with vendors to obtain optimal pricing and contractual terms
• Interpret internal stakeholder needs and determine accurate specifications
• Prepare supplier strategies, deal strategies, financial analyses, category strategies, and other sourcing artifacts
• Develop and monitor purchasing strategies and initiate departmental improvements
• Manage multiple strategic projects across diverse business areas
• Present insights and recommendations to executive leadership