Financial Crime

• Support AML and Financial Crimes operations through operational reporting, performance metrics, dashboards, and data analysis
• Translate data into actionable insights for business partners and senior leadership
• Advise senior staff, lines of business, and operational execution areas on AML and Sanctions compliance requirements
• Provide critical challenge to analyses, conclusions, recommendations, and status quo
• Update Compliance policies, procedures, and manuals to reflect current laws, regulations, and management intent
• Coordinate regulatory examinations and inquiries, including interviews and information requests
• Define enterprise-wide AML and Sanctions program objectives for assigned business lines, products/services, and operational areas
• Serve as an AML and Sanctions subject matter specialist for program design and execution
• Communicate and socialize program objectives with business and operational teams
• Lead or coordinate AML and Sanctions program monitoring reviews
• Review compliance reports, customer risk profiles, risk assessments, and internal controls
• Identify issues, escalate through governance channels, and recommend corrective action plans
• Analyze regulatory developments and advise business management on proposed rule changes
• Assist with updating or implementing processes for new or enhanced regulatory requirements
• Identify AML and Sanctions risks and provide resolutions to manage them
• Advise on and potentially participate in AML and Sanctions training programs
• Collaborate with business, legal, audit, and other risk disciplines

AML Sanctions Advisor

Full-stack Engineer

• Create and lead the technical design and development of software solutions
• Propose and design software solutions addressing complex business needs
• Prepare required technical and procedural documentation
• Facilitate complex problem resolution
• Provide technical guidance and support to colleagues
• Review software coding, testing, and documentation
• Apply modern principles, methodologies, and tools to advance business initiatives and capabilities
• Focus on customer needs and satisfaction in business decisions
• Assess and manage risks associated with business objectives and activities within PNC's Enterprise Risk Management Framework

Software Engineer Lead – Kafka, Java

Product Manager

• Define, prioritize, and manage product enhancements that deliver business value and improve customer experience
• Partner with business stakeholders, technology teams, and Agile delivery teams to translate business needs into actionable requirements
• Maintain and prioritize the product backlog and guide product development from concept through implementation
• Balance customer needs, business objectives, risk considerations, and technical capabilities
• Review, analyze, and potentially lead initiatives involving selection, design, development, and promotion of products
• Participate in customer-focused quality assessments and improvement processes
• Develop business cases, business plans, and roll-outs for less complex products or initiatives
• Analyze product, technology, market trends, and third-party requirements to design innovative features and enhancements
• Manage development, production, roll-out, pricing, or promotion of less complex products or initiatives
• Recognize, anticipate, and resolve operational and process problems
• Work with sales, marketing, digital channel delivery, and internal/external partners throughout the product lifecycle
• Support risk management, compliance, and audit needs as part of the first line of defense
• Monitor and analyze business results, coordinate reporting, and recommend modifications to improve product results
• Drive business, financial, and customer experience results for products and initiatives

Product Owner II

General

• Support Branch Network Planning Advisors and project teams with branch planning, design evaluations, scope development, and review of proposed design solutions
• Review architectural and design drawings for alignment with branch standards, brand standards, customer experience objectives, and the Kit of Parts
• Assist in applying, maintaining, and evolving branch design standards and the Kit of Parts
• Identify and resolve design challenges with creative, practical, customer-focused solutions
• Support renovation, refresh, de novo, and pilot initiatives across the retail network
• Partner with internal stakeholders to integrate brand, hospitality, technology, and customer experience considerations into branch environments
• Contribute to test-and-learn initiatives and future branch experience concepts
• Create presentations and visual communications conveying design intent and recommendations
• Gather field feedback and incorporate insights into continuous improvement
• Support the development and evolution of PNC's retail visual experience strategy
• Support line-of-business initiatives by understanding, analyzing, developing, and implementing solutions that drive business objectives
• Define and obtain data collection, research, and reporting activities
• Conduct research, analyze information, and recommend solutions
• Work with decision makers to ensure cross-business and cross-functional alignment
• Serve as a subject matter resource and advocate implementing best practices and learning plans

Senior Business Experience and Planning Specialist

Manager

• Manage a team or multiple teams conducting research and discovery
• Collect and interpret business and/or IT requirements
• Participate in developing and reviewing processes and procedures, workflow analytics, and reporting
• Lead business analysts in collating and articulating business requirements
• Ensure strategic alignment between applicable functions
• Lead collation of complex IT requirements when applicable
• Communicate with key stakeholders to establish expectations and priorities supporting business processes
• Consult on business cases covering scope, objectives, budget, schedule, and risk assessment
• Consider integration of business-case aspects with other business and IT operations
• Establish metrics and processes to ensure requirements are fully met
• Manage talent by cultivating diverse teams, modeling values, driving change, achieving results, and developing employees

Business Analysis Manager

Financial Planning and Analysis

• Manage client investment portfolios in accordance with investment objectives developed with clients
• Deliver PNC’s investment experience through actionable advice, market insight, and investment-results reporting
• Provide ongoing portfolio management, including monitoring investment performance and managing portfolio risk
• Address compliance-related items accurately and promptly
• Maintain and grow assets under management through self-sourced opportunities, teammate referrals, and partnerships with other PNC business lines
• Participate in sales efforts through the introduction and expansion of financial services to clients
• Serve as a trusted advisor through regular communication and proactive engagement, including established monthly client contact
• Collaborate with Banking Advisors, Relationship Strategists, Investment Associates, and Portfolio Administrators
• Execute risk management practices in accordance with PNC policies and procedures
• Conduct primarily virtual client interactions via telephone and Microsoft Teams video meetings

Investment Advisor II

• Complete PNC’s 24-month Retail Bank Development Program
• Receive sales, technical, and leadership/professional development training
• Participate in experiential, formal, and social learning
• Research clients and prospects
• Create and/or call on targeted calling lists
• Schedule, attend, and/or lead client or prospect appointments
• Create presentations and proposals
• Identify and deliver next steps to move relationships forward
• Acquire new clients through prospecting, networking, relationship-building, and consultative selling
• Assist with relationship management for new and existing clients
• Provide ideas and insights based on clients’ needs and financial goals
• Gather and clarify information and expand client relationships
• Network with business representatives and peers
• Participate in mentoring, job shadowing, and community outreach
• Develop skills for an Associate Relationship Manager role
• Potentially transition into a production role after successful program completion, based on business need

Retail Banking Development Program – Financial Wellness Solutions

Director

• Conduct empirical research using customer, transactional, and economic datasets
• Develop forecasting, predictive, behavioral, and balance-sheet models
• Apply quantitative methods to deposit products and balance sheet management
• Evaluate customer and product dynamics
• Translate analytical findings into actionable business recommendations
• Utilize financial analysis, research, and reporting to facilitate business strategy, process improvements, and remediation activities
• Participate in stress testing efforts
• Research and collect information for PNC's balance sheet
• Analyze, review, and present risk analytics and stress-testing materials, documentation, and templates to senior team members
• Partner with lines of business to understand specific line items of PNC's balance sheet and income statement
• Reconcile and perform quality reviews of data
• Work with model risk management, internal and external audit, and regulators
• Manage risks in accordance with PNC's Enterprise Risk Management Framework

ALM Associate Director – Balance Sheet Analytics

Analyst

• Provide phone-based technical support through high-volume inbound calls
• Guide users through real-time troubleshooting to resolve issues on first contact
• Create, document, and track incidents using ServiceNow or similar ITSM tools
• Diagnose and resolve hardware, software, network, and access-related issues
• Explain technical concepts clearly to non-technical users
• Escalate complex issues to second- and third-level support teams
• Collaborate with internal teams, end users, and other analysts to resolve information system problems
• Identify recurring issues and suggest process improvements
• Provide first-line support and problem resolution for technology products and applications
• Follow security, compliance, and predetermined support procedures
• Balance efficient service with high-quality customer support in a phone-based environment

Technology Solution Center Analyst

Associate

• Review and investigate customer cases, reports, and work for potential and actual loss
• Perform early detection of suspicious activity and control and prevent losses related to fraud, AML, and organizational risk
• Research and analyze bank activities and reports to detect and prevent fraudulent and suspicious activities
• Recommend disposition of investigated activity
• Identify gaps and control enhancements
• Use defined research procedures to identify and resolve issues
• Identify trends and escalate issues as appropriate
• Follow standards and practices to mitigate fraud, AML, and other risk exposure and loss
• Share best practices among the team and service partners
• Prepare and maintain documentation of analyses and investigations
• Coordinate with internal and external stakeholders, including authorities, agencies, and other financial institutions
• Determine whether activity is reportable or requires additional escalation
• Assist in developing and implementing internal controls based on root cause
• Recover incurred losses where appropriate
• May lead or train detection and investigation staff

Detection & Investigation Associate – FDO Treasury Management Fraud

DevOps Engineer

• Lead, coach, and develop SRE and related teams
• Set goals, drive accountability, and foster ownership, excellence, innovation, and continuous learning
• Partner with cross-functional stakeholders to align technology and business objectives
• Participate in after-hours operational leadership and on-call rotations
• Lead major incident response, triage, diagnostics, remediation, restoration, and post-incident reviews
• Serve as escalation point for complex production issues across applications, infrastructure, databases, middleware, and integrations
• Oversee batch/ETL monitoring and recovery processes
• Lead root cause analysis, problem records, permanent fixes, and systemic improvements
• Oversee production change and release execution, CAB reviews, risk evaluation, rollback strategies, and post-implementation reviews
• Build and optimize monitoring, dashboards, alerting, and observability frameworks using enterprise tools
• Lead high availability, disaster recovery, failover, continuity testing, MTTR, uptime, and reliability improvements
• Guide capacity planning and performance tuning for scalability and peak demand
• Manage distributed teams supporting critical systems in a global 24x7 operation
• Drive automation for incident remediation, monitoring, alerting, deployment, and validation
• Maintain governance, risk, compliance, audit, vulnerability remediation, documentation, security, access management, and data governance
• Manage development projects, development teams, and application support functions
• Oversee application programming and analysis projects, including development, installation, and maintenance
• Monitor quality standards and compliance
• Maximize staff contribution through professional growth and development
• Analyze applications to ensure systems meet business needs and specifications

Software Engineering Manager – Site Reliability

Recruitment

• Serve as subject matter expert for assigned HR Talent Acquisition, Talent Outreach, and Onboarding technologies, applications, or processes
• Support business implementation of new technologies, releases, and change management with business owners
• Partner with Talent Acquisition to prioritize changes and enhancements within assigned projects
• Participate in demand management, defect ticketing, and prioritization for small work efforts
• Support development of business requirements and coordinate and execute testing activities
• Collaborate on and execute change communications and training for impacted stakeholders
• Create and manage project plans for strategic initiatives supporting Talent Acquisition and Outreach priorities
• Produce and share meaningful progress updates with key stakeholders
• Establish and manage relationships with recruiting managers, HRIS, technology partners, recruiting operations, the HR Project Management Office, Supply Chain Management, and third-party account managers
• Participate in procurement, due diligence, and risk management processes for assigned technologies and processes
• Assess and manage risks associated with business objectives and activities in alignment with PNC's Enterprise Risk Management Framework

Recruiting and Onboarding Advisor

Security Engineer

• Define and evolve the WIAM governance framework, including policy alignment, control design standards, and operating model
• Establish and lead a centralized governance capability across IAM domains and processes
• Drive alignment of issues, risk, controls, and policy for traceability, defensibility, and regulatory compliance
• Identify systemic risks, prioritize remediation, and improve control sustainability
• Define and monitor governance KPIs, scorecards, and maturity metrics
• Provide strategic direction for audit readiness, regulatory alignment, and assessments
• Partner with IAM engineering, operations, business units, and senior leaders to drive governance standards
• Translate complex risk and control concepts into actionable leadership insights
• Establish scalable processes enabling proactive risk mitigation
• Mentor and develop junior team members
• Provide technical evaluation and analysis in a specific security area
• Review information and logs, execute defined tasks, create documentation, and investigate data security issues
• Address or mitigate risks and vulnerabilities; review and define controls
• Conduct security assessments and recommend corrective actions
• Develop policies and procedures to standardize security functions and eliminate vulnerabilities and threats
• Align security-area controls to the enterprise framework and devise control implementation strategies

Senior Security Specialist – WIAM Policy and Controls

• Implement complex new products and services for clients
• Analyze requirements and gather deliverables for implementations
• Manage ongoing client relationships and maintain client-specific operating procedures
• Provide sales or consultative support to prospects or clients in select deals
• Establish or update client-specific product information using sales data
• Coordinate and produce data for pre-implementation validation
• Coordinate implementation work performed by other staff when needed
• Analyze, assess, and document client requirements while following established processes and procedures
• Advise staff on implementation operating procedures
• Develop and maintain training materials and online demonstrations for product implementations
• Provide end-user customer training
• Serve as an escalation point and independently resolve implementation challenges
• Identify and develop necessary solutions
• Ensure positive ongoing client experiences
• Manage multiple complex implementations simultaneously and report progress against service-level performance
• Facilitate and coordinate internal and external stakeholder meetings for implementation projects

Senior Implementation Analyst

Customer Support

• Own the daily operation of a customer service organization
• Lead and direct customer/client experience and outcomes to optimize performance
• Deliver the CARES model to customers and service partners
• Communicate with internal and external stakeholders on current performance
• Contribute to global business strategy
• Manage real-time operations to enhance business, customer, and employee outcomes
• Ensure reporting is accurate and completed in a timely manner
• Conduct local problem solving and escalate issues appropriately
• Share continuous improvement opportunities with leadership
• Identify department-level trends
• Manage escalated issues and interact with customers
• Manage the customer experience process
• Inspire, motivate, coach, and develop frontline leaders and staff
• Lead ownership of change efforts and outcomes
• Plan, organize, direct, analyze, and evaluate supervisors, staff, and processes
• Set performance and operating standards for customer support supervisors and team members
• Manage risk and ensure alignment with PNC's Enterprise Risk Management Framework
• Cultivate diverse teams and inclusive workplaces
• Drive change and innovation
• Deliver results and develop employees and customers