Operations

• Direct research, discovery, collection, and interpretation of business requirements
• Participate in developing and reviewing complex processes, procedures, workflow analytics, and reporting
• Provide senior-level consultation and communicate with clients and technology teams on business designs, problem solving, and business analysis
• Recommend frameworks, methodologies, and processes for business requirements traceability
• Mentor, lead, and coach associates to support knowledge transfer
• Oversee development and maintenance of policy and procedure documentation
• Translate business needs, processes, and procedures by partnering with experts and stakeholders
• Lead multiple business analysis project management processes through planning, quality assurance, and effectiveness assessment
• Provide direction for successful project deployment
• Drive development, analysis, and distribution of complex reporting
• Support mortgage servicing investor operations across Freddie Mac, Fannie Mae, Ginnie Mae, private investor portfolios, and default cash
• Drive process improvement, operational effectiveness, reporting, controls, and business analysis initiatives
• Collaborate with business, technology, risk, compliance, and operations partners

Business Analysis Advisor – Mortgage Investor Operations

• Receive audit information from PNC clients for Commercial Equipment inventory
• Audit equipment inventory to ensure tractors, forklifts, trucks, trailers, and other equipment are accounted for
• Travel by vehicle and/or plane approximately 1–5 days per week to conduct audits or assist team members
• Gather necessary information and escalate matters when equipment is not accounted for, according to standard operating procedures
• Oversee operations workflow and assist the team with complex transactions and processes
• Monitor and coordinate workflow and resolve escalated issues
• Process and/or reconcile moderate- to high-risk, high-value transactions according to policies and procedures
• Partner internally to identify, resolve, and provide guidance on escalations
• Interact with external customers and third parties to complete transactions or resolve escalated issues
• Coach team members and provide training
• Lead team huddles, meetings, and continuous improvement sessions
• Provide input on team member performance and development
• Advise internal and external customers
• Review processes and drive improvements and implementation
• Update standard operating procedures
• Participate in projects and serve as a subject matter resource
• Review transactions and documents for completeness, accuracy, service-level conformance, and policy compliance
• Participate in risk mitigation activities
• Verify completeness and accuracy of procedures
• Complete approximately 18 audits per month as a team across various markets and states

Operations Work Lead Sr – Dealer Floor Plan, Commercial Equipment Audit

Security Analyst

• Provide technical evaluation and analysis in a specific security area
• Support activities, processes, and tools that improve the organization’s overall security posture
• Apply security concepts, review information, execute defined tasks, analyze requirements, review logs, and create documentation
• Conduct forensic investigations for PNC Bank, including employee relations, email, and legal holds
• Perform investigations involving data loss prevention and data manipulation, and coordinate related activities
• Address or mitigate security risks and vulnerabilities
• Review and define security controls
• Advise clients, security administrators, and network operations on complex security procedures and products
• Participate in enforcing controls addressing security risks and threats
• Share knowledge with staff
• Conduct security assessments and other information security routines
• Investigate and recommend corrective actions for data security issues in line with established guidelines

Security Analyst – Forensic Investigations

Mortgage Loan Officer

• Recommend loan solutions in accordance with lending guidelines and clients' requirements
• Manage a portfolio of customer relationships
• Seek prospective opportunities to retain and/or develop new clients
• Conduct sales calls
• Develop and prepare loan solutions and refer products and services
• Review documentation to ensure compliance
• Manage the customer pipeline for efficiency
• Collaborate with internal and external stakeholders to complete mortgage transactions
• Collect and analyze customer financial information for multifaceted and/or complex borrowers
• Apply customer-focused practices and create customized customer solutions
• Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework

Support Engineer

• Service a portfolio of commercial real estate loans with elevated borrower relationships and/or complexity
• Ensure compliance with loan documents and accurately process transactions
• Provide timely reporting to stakeholders
• Analyze and interpret complex loan agreements and apply loan terms in servicing activities
• Conduct servicing activities in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations
• Resolve non-compliant issues through written and verbal communication with internal and external parties
• Review and process loan payments, escrows, and reserve account disbursements
• Assist with periodic investor, internal, and regulatory reporting
• Perform covenant compliance testing
• Maintain accurate and current loan servicing records in the servicing system
• Support onboarding of new loans and transition of paid-off or transferred loans
• Support tax and insurance administration
• Perform collection activities on delinquent accounts
• Exercise funds disbursement authority when applicable
• Review reports to identify exceptions, ensure quality, and support risk mitigation
• Serve as a subject matter resource and provide specialty product training when applicable

Senior Loan Support Analyst – Treasury

• Direct research, discovery, collection, and interpretation of business requirements
• Participate in developing and reviewing complex processes, procedures, workflow analytics, and reporting
• Provide senior-level consultation and communicate with clients and technology teams on business designs, problem solving, and business analysis
• Recommend frameworks, methodologies, and processes for business requirements traceability
• Mentor, lead, and coach associates to facilitate knowledge transfer
• Oversee development and maintenance of applicable policy and procedure documentation
• Translate business needs, processes, and procedures by partnering with experts and business stakeholders
• Communicate complex business requirements to senior-level stakeholders and technology teams
• Lead multiple business analysis project management processes through planning, quality assurance, and effectiveness assessment
• Provide direction for successful project deployment
• Drive development, analysis, and distribution of complex reporting
• Collaborate across business, technology, risk, compliance, and operations partners to deliver solutions and continuous improvement
• Support mortgage servicing investor operations across Freddie Mac, Fannie Mae, Ginnie Mae, private investor portfolios, and default cash

Compliance

• Serve as a senior member of the Residential Lending Servicing compliance team
• Provide advisory support, oversight, and credible challenge for operations, regulatory requirements, and compliance risks
• Maintain knowledge of Residential Lending Servicing processes including payments, billing statements, payoffs, account maintenance, line management, liens, escrow, customer communications, and related initiatives
• Lead compliance coverage activities including regulatory change management, risk assessments, monitoring and testing, complaint and issue oversight, procedure governance, and escalation of material risks
• Build partnerships with Line of Business leadership, Business Risk, Legal, Operations, and other stakeholders
• Identify emerging risks, assess change impacts, and provide practical compliance guidance
• Support the Enterprise Compliance Target Operating Model and strategic initiatives
• Communicate effective compliance programs to identify and prevent illegal, unethical, or improper business practices
• Coach and mentor junior staff and raise issues to senior team members
• Analyze data to identify compliance risks and provide risk mitigation resolutions
• Identify compliance impacts related to marketing materials, sales programs, product development, documentation review, and other initiatives
• Assess existing and emerging risks, evaluate materiality, and recommend mitigation
• Draft or assess Compliance Manuals, front-office materials, policies, and procedures
• Lead the compliance monitoring program and review activity against risk control limits
• Define and communicate compliance program objectives
• Review compliance reports, identify deeper issues and common themes, escalate issues, and recommend corrective action plans
• Update and implement reports to support timely compliance with regulatory requirements

Compliance Program Advisor – Residential Lending Servicing

Customer Success Manager

• Define, build, and scale engagement and retention strategies supporting PNC's growth agenda
• Develop and optimize lifecycle programs using customer insights, experimentation, and performance measurement
• Advance automation strategies delivering next best actions to customers through appropriate channels and lifecycle moments
• Create differentiated strategies for key customer segments and partner across product, analytics, finance, legal and compliance, and marketing
• Develop strategic offers to influence customer behavior across digital solutions and payments
• Analyze customer behavior, performance trends, and business results to identify opportunities and recommendations
• Support development and lead execution of integrated, multi-channel strategic marketing plans
• Develop and prioritize business and marketing objectives, value propositions, and target segments
• Translate business outcomes into marketing strategy and execute advertising, sales content, and internal communications programs
• Coordinate and influence complex, multifunctional program teams
• Synthesize collected data into business intelligence
• Influence budgets and optimize operating activities within the established budget framework
• Coordinate with legal, compliance, finance, risk, agencies, third parties, and internal business partners
• Partner with product and digital teams on strategy and development
• Make decisions to ensure programs, initiatives, and customer expectations are met
• Manage customer focus and enterprise risk management responsibilities

Marketing Lead – Customer Engagement, Retention

Business Analyst

• Support fraud prevention and early warning programs through business analysis and vendor partnership activities
• Gather requirements and document user stories
• Translate business needs into actionable solutions
• Partner with cross-functional teams in an agile environment to support process improvements and project delivery
• Ensure strong controls, audit readiness, and compliance through detailed analysis of business processes and customer account impacts
• Research, discover, collect, and interpret business requirements
• Participate in developing and reviewing processes, procedures, workflow analytics, and reporting
• Consult with clients on business designs, problem solving, and business analysis to support project management
• Develop and maintain applicable policy and procedure documentation
• Independently obtain and identify business requirements to carry out and improve business processes
• Provide expertise and problem-solving support to clients and technology teams throughout the business analysis process
• Partner with experts and business stakeholders to translate business needs, processes, and procedures into articulated requirements
• Communicate moderately complex business requirements to stakeholders and technology teams
• Provide gap analysis and facilitate future business process modeling for clients

Senior Business Analyst

• Plan execution of compliance programs to prevent illegal, unethical, or improper business practices
• Constructively challenge conclusions and the status quo
• Analyze data for key business initiatives to identify compliance risks
• Assist in providing resolutions to manage and mitigate identified risks
• Escalate identified risks to senior team members when necessary
• Identify compliance impacts on marketing materials, sales programs, product development, documentation review, and other business initiatives
• Assess activities for existing and emerging risks
• Evaluate the materiality of identified risks
• Research current laws, rules, and regulatory requirements
• Draft or assess Compliance Manuals, Front Office materials, policies, and procedures
• Manage the compliance monitoring program and review activity against established risk control limits
• Lead execution of Compliance program objectives for assigned areas, products/services, and applicable regulations
• Communicate and socialize compliance program objectives to business partners
• Independently challenge analyses and formulate recommendations
• Edit compliance reports and analyze them for deeper issues
• Escalate issues through proper governance channels and recommend corrective action plans
• Assist with updating or implementing reports for timely and effective regulatory compliance
• Conduct complaint monitoring, including conduct and reputational/fair access risk complaint evaluations
• Support issues management, periodic risk assessments, reporting, oversight activities, monitoring, and targeted reviews

Senior Compliance Program Specialist

Analyst

• Implement complex new products and services for clients
• Analyze requirements and gather deliverables to complete implementations
• Manage ongoing client relationships and maintain client-specific operating procedures
• Provide sales or consultative support to prospects or clients in select deals
• Establish or update client-specific information using sales and sales support data
• Coordinate and produce data for pre-implementation validation
• Coordinate implementation work performed by other staff
• Analyze, assess, and document client requirements while following established processes and procedures
• Advise staff on implementation operating procedures
• Develop and maintain training materials and online demonstrations for product implementations
• Provide end-user customer training
• Serve as an escalation point and independently resolve implementation issues
• Identify and develop necessary solutions
• Ensure positive ongoing client experiences
• Manage multiple complex implementations simultaneously
• Report progress relative to service-level performance
• Facilitate and coordinate internal and external stakeholder meetings for implementation projects
• Assess and manage risks associated with business objectives and activities in alignment with PNC's Enterprise Risk Management Framework

Senior Implementation Analyst

Data Analyst

• Design, engineer, deploy, and support scalable AI and machine learning solutions for enterprise analytics
• Build scalable frameworks and reusable components for model development, integration, testing, deployment, and monitoring
• Collaborate with data scientists to operate analytical and machine learning solutions in production
• Support model lifecycle management, including deployment, testing, validation, performance monitoring, and ongoing optimization
• Manage model releases, version control, and deployment processes
• Partner with engineering teams to establish infrastructure standards for model deployment and operational support
• Support automation, orchestration, and infrastructure-as-code initiatives
• Troubleshoot deployment, integration, and operational issues across AI/ML ecosystems
• Partner with business leaders, technology teams, data scientists, and lines of business to understand requirements and deliver solutions
• Independently perform advanced quantitative analyses and model development to support decision-making
• Analyze and develop model frameworks; refine, monitor, and review existing models
• Communicate with model owners and model developers during reviews
• Work with large and complex datasets to create models
• Perform quantitative analysis and develop complex reports
• Assess models’ theoretical aspects, design, implementation, data quality, and integrity
• Measure and analyze model risks and identify model strengths and limitations
• Prepare and analyze documentation for validation and regulatory compliance

Senior Quantitative Analytics and Model Analyst – Data Operations, Machine Learning Operations

• Analyze credit loss model inputs, assumptions, processes, and outputs
• Summarize and explain analytical findings for technical, business, and senior-management audiences
• Maintain and enhance software supporting analytics and reporting, including automation, testing, controls, and documentation
• Independently perform advanced quantitative analyses and model development to support decision-making
• Run quantitative strategies and make recommendations based on analyses
• Analyze and develop new model frameworks supporting the line of business
• Refine, monitor, and review existing models
• Communicate with model owners and model developers throughout reviews
• Work with large, complex datasets to create models
• Perform quantitative analysis and develop complex reports
• Assess theoretical aspects, model design and implementation, data quality, and data integrity
• Measure and analyze model risks and determine model strengths and limitations
• Prepare and analyze detailed documents for validation and regulatory compliance

Senior Quantitative Analytics, Model Development Analyst

Procurement

• Lead development and execution of category strategies aligned with enterprise objectives
• Drive complex RFx events from ideation through contract execution
• Act as a subject matter expert and advise senior stakeholders on sourcing decisions
• Identify and implement innovative sourcing solutions and operational improvements
• Liaise between business units and Supply Chain Management
• Lead steering committees and governance forums
• Build relationships with internal stakeholders and external suppliers
• Negotiate high-value, complex contracts
• Oversee contract lifecycle management, renewals, and pipeline prioritization
• Manage multiple strategic projects across diverse business areas
• Present insights and recommendations to executive leadership
• Research, evaluate, negotiate, and select suppliers
• Request and review highly complex vendor proposals
• Prepare supplier strategies, deal strategies, financial analyses, category strategies, and other sourcing artifacts
• Develop and monitor purchasing strategies and initiate departmental improvements
• Manage risks in accordance with PNC's Enterprise Risk Management Framework

Strategic Sourcing Lead

• Manage RFx events from initial ideation through contract execution
• Support strategic initiatives within Supply Chain Management and business areas including Risk, Fraud, Business Resilience, and Supply Chain Operations
• Manage multiple BAU projects supporting strategic engagements
• Identify operational and category strategies
• Negotiate contracts
• Review project pipelines and expiring contracts
• Support processes of other Supply Chain Management areas as needed
• Manage multiple projects across business areas and connect with business partners and supply chain team members
• Facilitate project movement and lead steering committees
• Report to executive leadership monthly/quarterly to ensure visibility and strategic alignment
• Research, evaluate, negotiate, and select suppliers for high-quality, cost-effective goods and services
• Request and review complex vendor proposals
• Consult with vendors to obtain optimal pricing and contractual terms
• Research and negotiate complex organizational purchases
• Interface with internal stakeholders to interpret needs and determine specifications
• Prepare supplier strategies, deal strategies, financial analyses, category strategies, and other Strategic Sourcing artifacts
• Apply customer-focused practices and manage risks in accordance with PNC’s Enterprise Risk Management Framework

Business Analysis Advisor – Mortgage Investor Operations

Operations Work Lead Sr – Dealer Floor Plan, Commercial Equipment Audit

Security Analyst – Forensic Investigations

Mortgage Loan Officer

Senior Loan Support Analyst – Treasury

Business Analysis Advisor – Mortgage Investor Operations

Compliance Program Advisor – Residential Lending Servicing

Marketing Lead – Customer Engagement, Retention

Senior Business Analyst

Senior Compliance Program Specialist

Senior Implementation Analyst

Senior Quantitative Analytics and Model Analyst – Data Operations, Machine Learning Operations

Senior Quantitative Analytics, Model Development Analyst

Strategic Sourcing Lead

Senior Strategic Sourcing Specialist