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Human Resources Manager
RR DigitalCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR operations, employee relations, and performance management, with a strong ability to develop and deliver training programs. Proficient in managing HR data and processes using Rippling, while maintaining confidentiality and compliance with U.S. employment requirements.
Highest-signal resume keywords
HR Generalist ExperienceEmployee Relations ManagementTraining Development and DeliveryHRIS ProficiencyRippling Administration
About the role
Key responsibilities & impact- Run day-to-day HR operations and provide practical guidance to managers and employees across marketing, creative, client services, development and operations teams.
- Design and deliver onboarding and recurring HR training for staff and managers on policies, employment practices, reporting concerns, confidentiality, leave, accommodations, timekeeping, interviewing, performance documentation, corrective action and escalation.
- Maintain training calendars, completion records, policy acknowledgments and refreshers.
- Partner with leaders on staffing needs, workforce changes, people risks and the HR plan.
- Serve as the first point of contact for employee concerns; conduct investigations and coach managers through conflict, corrective action and separations.
- Maintain job descriptions, titles and job levels; gather salary benchmarks and prepare pay recommendations.
- Administer performance reviews, goal setting and development planning.
- Support recruiting, approvals, offer coordination and onboarding.
- Own and maintain the company handbook, policy updates, version control, distribution and employee acknowledgments.
- Keep personnel records and HR processes current; coordinate leave, accommodations and other employment matters.
- Manage HR data and workflows in Rippling, including onboarding, employee changes and offboarding.
- Administer benefits enrollment and renewals; track employee feedback, exit information and HR metrics.
- Report on hiring, turnover, employee feedback and compensation to leadership.
- Report to the CEO as a hands-on individual contributor with no direct reports.
Requirements
What you’ll need- At least 4 years of progressive HR experience, including at least 2 years as an HR generalist, HR business partner or HR manager supporting managers and employees directly.
- Hands on experience across several core HR areas, such as employee relations, performance management, HR operations and benefits administration.
- Demonstrated ability to handle sensitive employee matters, conduct or support investigations and produce clear, objective documentation while maintaining confidentiality.
- Experience developing and delivering HR training for employees and managers, explaining policies clearly, and tracking completion and understanding.
- Working knowledge of U.S. employment requirements and good judgment about when to bring in counsel or specialist providers.
- Experience running HR processes in a small or midsize organization. Comfortable with day to day operational work and with improving processes over time.
- Strong HRIS, spreadsheet and reporting skills. Able to explain people data and process recommendations clearly to managers and leaders.
- Bachelor's degree in human resources, business or a related field, or an equivalent combination of relevant experience and education.
- Experience in a digital marketing agency, creative services firm or other client service business.
- Experience administering Rippling and supporting teams working across locations or employment jurisdictions.
- SHRM-CP, PHR or a comparable HR credential. Experience working with distributed or international resources is helpful.
Benefits
Comp & perks- 401(k): Match 100% of employee contributions up to 4%
- Unlimited Manager Approved Paid Time Off
- Health Insurance: Aetna PPO & EPO options (Subsidized $300 per month)
- Dental & Vision Insurance: Guardian
- Company provided MacBook
- Fully Remote
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementBenefits AdministrationHR OperationsInvestigative DocumentationOnboarding ProcessesPolicy DevelopmentData ReportingGoal SettingConflict ResolutionSalary Benchmarking
Soft Skills
ConfidentialityCoachingCommunicationJudgmentProblem-Solving
Tools & Technologies
RipplingHRISSpreadsheetsPerformance Review SystemsTraining Management Systems
Certifications & Qualifications
SHRM-CPPHR
Industry Keywords
Digital Marketing AgencyCreative ServicesClient ServicesEmployment PracticesWorkforce Planning