Salesforce

Account Executive

• Sell the Slack platform to both new and existing customers across assigned accounts
• Develop a deep understanding of how businesses operate and what drives decisions at the executive level
• Uncover customer challenges and map Salesforce solutions across multiple lines of business to create demand and close revenue
• Build trust and credibility with customers as a strategic partner
• Sell on value and deliver measurable business outcomes
• Help growing businesses with 46–200 employees transform how their people, agents, apps, and data work together
• Lead complex sales cycles from prospecting through close

Growth Business Account Executive

Architect

• Serve as the subject matter expert on Salesforce Data 360 for internal teams and enterprise customers
• Advise on Data 360 capabilities, technical architecture, use cases, implementation patterns, and architectural options
• Act as a senior escalation point for critical or complex Data 360 project challenges
• Diagnose challenges, recommend strategic and technical solutions, and guide teams toward resolution
• Partner with customers and account teams to assess business challenges and identify high-impact use cases
• Define solution scope, develop detailed technical designs, and articulate proposed business value
• Lead mentorship and enablement programs
• Develop technical content, document reference architectures, and build reusable assets and patterns
• Run internal training sessions to scale Data 360 knowledge within CSG
• Maintain expertise on the product roadmap and broader data platform landscape
• Provide Voice of the Customer feedback to Product and Engineering
• Partner with GTM counterparts during pre-sales activities
• Provide technical validation, shape scope, and contribute to future Services offerings
• Manage 2–3 strategic client engagements in parallel
• Meet a 50% utilization target

Data 360, Architect Director

Manager

• Lead complex customer engagements
• Ensure successful delivery of strategic technology programs
• Manage multiple engagements
• Drive delivery governance and customer satisfaction
• Manage financial performance and risks
• Align executive stakeholders
• Lead cross-functional teams
• Manage complex programs and portfolios
• Navigate escalations
• Build trusted relationships with senior customer stakeholders

Senior Engagement Delivery Manager

• Own Help Agent resolution rate performance for Slack and Trailhead
• Build and execute resolution rate improvement plans using data-driven opportunity analysis
• Develop and maintain a book of Agent Skills
• Identify and justify new Help Agent capability enhancement opportunities
• Partner with Product Management and Engineering on roadmap priorities and technology investments
• Partner with Slack and Trailhead Technical Support Delivery teams as an embedded strategic resource
• Maintain a Rhythm of Business across Slack and Trailhead stakeholders
• Manage scorecards tracking resolution rate trends, top challenges, and skills/opportunity coverage
• Drive content strategy and data management planning to improve Help Agent performance
• Deliver error analysis reporting and opportunity analytics
• Collaborate with Agent Managers, Technical Leads, Customer Success leadership, AI Tooling, Agent Evaluations, Product Management, Engineering, Digital Channel Management, and Content Strategists

Senior Help Agent Manager, Slack, Trailhead

General

• Perform CSIRT Tier 1 monitoring around the clock
• Triage and prioritize security alerts and identify threats requiring escalation
• Support containment, eradication, and recovery during security incidents
• Follow established incident-response playbooks and senior team guidance
• Collaborate with engineering, business, and security teams on response efforts
• Drive organizational security improvements
• Document findings and maintain accurate incident notes and summaries
• Keep stakeholders informed throughout the incident-response process
• Operate from a 24x7 operations center

Incident Responder

Artificial Intelligence

• Lead the team accountable for generative AI capabilities, evaluation tooling, observability, and emerging program initiatives powering Salesforce's Help Agent
• Set the AI & Tooling team mission, operating model, and priorities within Digital Success Data & AI
• Drive the strategic roadmap for Help Agent generative AI capabilities, including retrieval architecture, LLM configurations, prompt and planner optimization, and agentic readiness scoring
• Partner with Tech & Product and technology teams to influence the Help Agent roadmap and direct engineering relationships
• Own the end-to-end evaluations tooling strategy, including Testing Center, Agentforce Testing Agents, and custom evaluation frameworks
• Define and track answer quality metrics and expand evaluation capabilities toward greater scale and automation
• Lead the Help Agent observability program, including real-time performance monitoring, session tracing, error analysis, failure clustering, and business impact measurement
• Represent Customer Zero on the Tech & Product Observability product roadmap
• Oversee the Net New Annual Order Value program, including program goals, intake, pipeline generation, and business outcome reporting
• Support creation and delivery of AI Skills via Slackbot, Claude Code, and other applications
• Monitor and manage Help Agent production health and coordinate cross-functional remediation
• Define and mature the AI Evaluations Framework from manual processes toward scalable, automated production-scale evaluation
• Represent AI & Tooling in leadership forums and communicate progress, risks, and strategic direction to senior stakeholders
• Establish a centralized observability platform and standardize tooling across the Data & AI team

Director, AI – Tooling

• Own solution design across the Discover, Define, and Design stages of the Salesforce Delivery Methodology
• Translate customer requirements into clear, buildable solution designs
• Evaluate and recommend Slack and Slack AI capabilities versus custom configuration
• Partner with Delivery Managers, Technical Architects, and customer stakeholders to align solution design with scope, timeline, and success measures
• Produce and maintain architecture diagrams, functional specifications, and configuration workbooks
• Lead design workshops with customer technical and business stakeholders
• Facilitate trade-off discussions and drive toward validated solutions
• Surface design risks and resolve them cross-functionally before they impact delivery
• Improve design practices and reusable design patterns using AI-native tooling
• Identify Salesforce integration points and design cross-cloud solutions centered on Slack
• Support post-launch adoption by accounting for change management and long-term platform maturity

Experience Architect

Product Marketing

• Develop and manage a territory plan aligned to industry areas and business goals
• Forecast accurately, build a pipeline, and progress opportunities
• Explore add-on service opportunities with existing customers
• Partner with License Sales and Core Salesforce Professional Services counterparts to educate them on Services offerings
• Engage customers using a consultative selling approach and build long-term trusted-advisor relationships
• Use industry expertise and business insight to understand customer motivation, business drivers, strategic goals, and desired outcomes
• Work with delivery teams to position, scope, schedule, and resource service engagements
• Create and communicate a compelling vision for transformative solutions that generate customer success and business value
• Follow internal methodologies and standardized approaches and continuously improve them based on experience
• Meet individual Services KSOs, including utilization and Services bookings influenced
• Travel across other North American locations as needed

Agentforce GTM Specialist

Product Manager

• Set and own the roadmap, outcomes, and product strategy for brand and role-based websites
• Own the user experience and partner with design to build trusted websites
• Set and defend success metrics, including pilot activation, failure-cluster coverage, recommendation acceptance, and agent quality lift
• Make product trade-offs and discontinue initiatives that are not working
• Prototype with coding agents before writing specifications
• Dogfood the product using real customer data and evaluate its performance
• Read traces, understand the evaluation harness, and collaborate closely with engineering during discovery
• Run the design partner program, lead pilot calls, extract requirements, and turn customer pain into shipped products
• Bring customer feedback into product decisions and distinguish real needs from workarounds and one-off requests
• Ship small, learn, and iterate in a fast-paced environment
• Coordinate with peer product managers across runtime, authoring surfaces, evaluation, and Observability portfolios
• Communicate with engineers, designers, executives, and business partners

Director of Product Management, Agent-Native Web Experiences

Backend Engineer

• Work as a Technical Architect on Salesforce Marketing Cloud projects
• Deliver end-to-end solutions meeting client requirements
• Lead discovery sessions and design workshops
• Capture client needs and translate them into technical designs
• Implement solutions across Salesforce Marketing Cloud, including Journey Builder, Email Studio, Mobile Studio, Marketing Cloud Advanced, Marketing Cloud Personalization/Salesforce Personalization, Data Cloud and Intelligence
• Integrate Salesforce Marketing Cloud with external systems and platforms using APIs, AMPscript, SSJS, MuleSoft, or custom ETL solutions
• Partner with stakeholders to deliver high-quality technical solutions aligned with client expectations
• Communicate complex technical concepts to technical and non-technical audiences
• Build trusted client relationships, ensure satisfaction, and identify further engagement opportunities

Technical Architect

Director

• Lead programs by aligning scope, release planning, vision, business goals, program structure, and cross-functional stakeholders
• Drive teams through the software engineering experience using Agile and analytical and technical skills
• Lead meetings to make decisions, remove obstacles, and address program issues
• Drive strategic vision and ensure business goals are met
• Build partnerships with functional team members and executive management
• Coordinate cross-functional alignment on release issues, dependencies, team status, production issues, metrics, and capacity
• Report ongoing program status, issues, risks, and metrics
• Manage dependencies across teams, functions, divisions, and stakeholders
• Anticipate and remove delivery obstacles
• Provide monthly program reviews and sprint-review updates
• Create a collaborative environment supporting creativity, innovation, and learning
• Advance Salesforce Product & Technology strategy globally and lead organizational change
• Hire, build, develop, mentor, and oversee program/project management teams
• Define and lead program governance, allocate budgets and resources, and supervise project progress
• Create and manage project plans, schedules, scope changes, risks, timelines, and delivery outcomes
• Ensure on-time and on-budget delivery and adherence to governance and program gates
• Track project resource utilization, timesheets, priorities, and budgets
• Run implementation execution, planning, documentation, and status updates
• Lead end-to-end implementation planning, issue management, communications, and organizational change
• Drive business process improvements and communicate outcomes regarding budget, resources, and timelines
• Review team deliverables before client submission and identify, lead, and mitigate program risks

Engagement Delivery Director

• Collaborate with customers and partners during project cycles to provide Salesforce platform and product-suite expertise
• Develop solution visions and architect systems
• Guide customers and teams during implementation
• Serve as a trusted advisor to technical and business stakeholders
• Support project management activities and alignment through agile software delivery cycles
• Lead implementation and advisory engagements
• Ensure scalable, standardized solutions that meet customer needs
• Evaluate business and technical requirements
• Build relationships with key collaborators and team members
• Act as lead architect by coordinating and aligning multiple architects
• Align with project and engagement managers on planning and implementation
• Review project vision, direction, implementation approach, and key artifacts
• Direct early solution evaluation and proactively manage issues
• Engage executives, account teams, engineering, and product management
• Configure applications hands-on when required
• Direct and mentor customers, partners, and colleagues in technical delivery and non-technical areas
• Lead or contribute to internal innovation and strategic initiatives
• Support pre-sales activities to position Salesforce Services
• Participate in or lead volunteering activities

Solutions Engineer

• Work as a Technical Architect on Salesforce Marketing Cloud projects
• Deliver end-to-end solutions meeting client requirements
• Lead discovery sessions and design workshops
• Capture client needs and translate them into technical designs
• Implement solutions across Salesforce Marketing Cloud, including Journey Builder, Email Studio, Mobile Studio, Marketing Cloud Advanced, Marketing Cloud Personalization/Salesforce Personalization, Data Cloud and Intelligence
• Integrate Salesforce Marketing Cloud with external systems and platforms using APIs, custom scripts, MuleSoft or custom ETL solutions
• Partner with stakeholders to deliver high-quality technical solutions aligned with client expectations
• Communicate complex technical concepts to technical and non-technical audiences
• Build trusted client relationships, ensure satisfaction, and identify further engagement opportunities

Solution Architect

Consultant

• Partner with internal and external stakeholders to craft and implement customer solutions in Brazil
• Work with Salesforce customer account teams to ensure customer success with the platform
• Act as a Trusted Advisor and subject matter expert for clients
• Guide customers and partners through implementation projects using Salesforce standard methodologies
• Deliver billable technical consulting and advisory services, including workshops, design and code reviews, architecture workshops, training, development, integrations, optimizations, and technical query support
• Assess business and technology requirements and translate them into technical solutions
• Plan, organize, and lead customer and partner project teams
• Continuously develop expertise in Salesforce Industries Platform Cloud and related technologies
• Contribute to thought leadership and share knowledge within the Salesforce community

Senior Technical Consultant

• Serve as the subject matter expert on how local agencies leverage Salesforce Marketing solutions
• Empower and enable the broader Account Team on Salesforce Marketing technology
• Collaborate with Account and Territory teams to identify target accounts
• Create and drive revenue within a specified region and/or list of named accounts
• Generate opportunities through networking, cold-calling, and prospecting into current Salesforce customers
• Own the full sales cycle, including lead generation, deal strategy, pricing and packaging, and deal closure
• Meet and exceed quarterly and annual sales quotas
• Drive brand awareness, campaigns, and lead generation through networking and industry associations
• Maintain accurate account and opportunity forecasting
• Ensure customer satisfaction and retention
• Develop key customer stakeholder relationships
• Assist with long-term account strategy aligned to customer business objectives
• Coordinate internal resources to meet customer business needs
• Share value propositions with existing and new customers
• Drive growth within new and existing assigned accounts

Growth Business Account Executive

Data 360, Architect Director

Senior Engagement Delivery Manager

Senior Help Agent Manager, Slack, Trailhead

Incident Responder

Director, AI – Tooling

Experience Architect

Agentforce GTM Specialist

Director of Product Management, Agent-Native Web Experiences

Technical Architect

Engagement Delivery Director

Technical Architect

Solution Architect

Senior Technical Consultant

Digital Account Executive – Public Sector