Salesforce

Systems Engineer

• Define and document the overall system architecture across services and components
• Evaluate technical trade-offs and guide major design decisions
• Partner with engineering leads to ensure architectural consistency as the platform grows
• Identify scalability, performance, and reliability risks early
• Design solutions to address scalability, performance, and reliability risks
• Shape the technical foundation and long-term architecture of the MeshMesh mesh networking platform
• Work closely with engineering leaders to ensure the system scales with customer demand

Systems Architect

Engineering Manager

• Hire and retain top engineering talent
• Lead and mentor a team of software engineers
• Provide guidance and support for successful project delivery
• Collaborate with cross-functional teams to define project scopes, timelines, and resource requirements
• Drive implementation and adoption of software engineering best practices, including Agile methodologies and continuous integration/delivery
• Champion MuleSoft and Workday integration solutions for Workday Financials or Workday HCM
• Streamline business processes and enhance efficiency
• Oversee comprehensive test automation strategies for integrations and Workday Financials or Workday HCM
• Ensure delivery of high-quality software products
• Manage stakeholder expectations
• Communicate project status updates effectively

Senior Manager, Software Engineering

Operations

• Lead annual, quarterly, and long-range strategic planning for the Customer Success organization
• Translate customer strategy into priorities, investments, resource decisions, and measurable outcomes
• Partner with the Chief Customer Officer and Customer Success leadership team on business questions, tradeoffs, and executable plans
• Define and scale the Forward Deployed Engineer (FDE) and broader customer value motion
• Develop customer segmentation, engagement models, resource deployment, and impact measures
• Integrate customer strategy and planning with Sales/GTM motions, pipeline, account priorities, capacity, and revenue objectives
• Design and evolve scalable processes, decision frameworks, operating mechanisms, and cross-functional handoffs
• Partner across Sales, Product, Engineering, Finance, Data, and Operations to align priorities and resolve dependencies
• Identify emerging business and organizational needs, risks, and gaps; develop scalable solutions
• Establish metrics connecting customer engagement, adoption, value realization, FDE effectiveness, and business outcomes
• Translate insights into recommendations for leadership
• Operationalize predictive analytics, generative AI tools, and intelligent resource-matching models across Customer Success
• Automate workflows, predict churn and customer health metrics, and optimize FDE allocations
• Report to the Head of Operations and partner with the Chief Customer Officer and Customer Success leadership team

Customer Strategy & Planning Director, Agentforce Operations

Manager

• Lead large-scale, cross-functional initiatives and new product launches within Customer Success
• Drive strategic development of large-scale, cross-organizational programs
• Contribute to business strategy and bridge cross-functional teams to realize program vision
• Build cross-functional relationships and drive stakeholder alignment
• Partner with Experience teams on technology and process development aligned with Customer Success strategies
• Collaborate with Product Architects, Support Engineers, and Success Managers to design delivery models
• Adapt communication for executive leadership and cross-functional working groups
• Develop program approaches and lead successful delivery
• Drive program plans and launch activities through the formal stage-gate process
• Staff, prioritize, and capacity-plan programs with Business Technology and shared services teams using agile methodologies
• Lead weekly/daily team calls and monthly Steering Committee calls
• Bridge strategy, capacity, content, technology, engineering, support delivery, and global enablement
• Anticipate problems, create mitigation plans, and escalate gaps
• Foster cross-team collaboration and lead decision-making when needed
• Develop and govern PMO best practices
• Define, implement, and continuously improve the program launch process
• Serve as product owner for shared-services sprint planning
• Train and enable cross-functional teams on program management disciplines

Senior Manager, Transformation & Strategic Programs

General

• Partner with the sales team to understand client business requirements, primarily within Manufacturing and secondarily across Automotive, Energy & Utilities, Retail, and Consumer Goods
• Conduct in-depth discovery sessions to identify client pain points and improvement opportunities
• Develop and deliver product demonstrations showcasing Salesforce Revenue Cloud capabilities
• Explain how Revenue Cloud streamlines the quote-to-cash process across catalogs, pricing, CPQ, contract lifecycle management, and orders
• Create and present solutions that automate revenue operations and deliver seamless buying and selling experiences
• Answer technical questions and address client concerns throughout the sales process
• Collaborate with the services team and partner community to ensure customer success
• Stay current on Revenue Cloud features, best practices, and industry trends
• Participate in industry and product events and webinars

Revenue Cloud Solution Specialist

Project Manager

• Lead end-to-end planning and execution of Recruiting Transformation projects
• Define scope, milestones, dependencies, resourcing, and success criteria
• Own project plans, schedules, issues, and risks across multiple concurrent projects
• Build and maintain project plans, timelines, and RAID logs
• Identify and mitigate risks; manage project intake, prioritization, and change control
• Coordinate cross-functional workstreams and dependencies to deliver on time, in scope, and on budget
• Collaborate daily with development, support, business teams, and global process owners
• Track and report project status, metrics, and RAG health to stakeholders and leadership
• Maintain charters, status reports, meeting notes, decision logs, and process/change-management artifacts
• Drive stakeholder communication, escalations, readouts, change management, and enablement planning
• Facilitate project meetings, working sessions, and reviews; drive decisions and action items
• Provide leadership to local and virtual project teams
• Conduct post-project reviews and retrospectives
• Assist with presentations and status readouts for leaders and senior executives

Recruiting Project Manager – Contract

Consultant

• Manage implementation of standard configurations, custom development, and data migration elements of Salesforce implementations
• Develop and deliver implementations for customers, following solutions designed by the architectural layer
• Understand project needs and debug technical implementation issues
• Liaise with Salesforce product teams to support client implementations
• Work in an agile and collaborative environment following Salesforce methodology
• Work remotely while collaborating with global teams for delivery across geographies

Associate Technical Consultant

Technical Consultant

DevOps Engineer

• Maintain reliability and performance across customer-facing Salesforce GovCloud services
• Support foundational infrastructure health
• Lead incident response during major operational events such as Sev0/Sev1 incidents
• Participate in post-incident reviews and drive problem resolution
• Populate and participate in Root Cause Analyses (RCAs)
• Partner with Global Solutions teams to implement preventative solutions
• Align Site Reliability Engineering activities with compliance, security standards, and operational guidelines
• Collaborate across cross-functional teams to solve complex technical challenges
• Mentor and collaborate with teammates on emerging technologies and continuous learning
• Adapt to fast-paced operational needs and prioritize competing tasks
• Automate detection and resolution of recurring production issues
• Improve workflows to streamline engineering practices and reduce operational and engineering toil
• Participate in rotating 24/7 support, including night shifts and on-call rotations

Site Reliability Engineer, GovCloud

Product Manager

• Define the roadmap for billing, invoicing, and automated provisioning systems with Product, Engineering, and Finance
• Connect sales contracts to automated service activation, usage tracking, and billing cycles
• Improve usage transparency, entitlement transparency, value-based reporting, and provisioning architecture
• Translate subscription and usage-based models into system requirements for entitlement management and metered tracking
• Research modern billing architectures and provisioning mechanisms
• Provide technical deal support for complex go-to-market and operational scenarios
• Drive the commercial readiness and fulfillment aspects of the New Product Introduction process and SKU enablement
• Own billing exceptions, adjustments, credit and refund approvals, and field-team support for customer billing inquiries
• Build platform visibility tools using AI forecasting and anomaly detection
• Collaborate with data engineering on accurate real-time usage metrics and financial reporting
• Deliver AI-first product strategies and roadmaps
• Design product workflows integrating AI agents into cross-functional operations
• Maintain shared product context for reliable AI recommendations
• Evaluate AI-generated product outputs for correctness, quality, business alignment, and user impact

Product Manager – Mulesoft

• Implement standard configurations and custom development for Salesforce implementations
• Manage data migration elements of Salesforce implementations
• Develop and deliver implementations for customers following architectural solutions
• Understand project needs and debug technical implementation issues
• Liaise with Salesforce product teams to support client implementations
• Work in an agile, collaborative environment following Salesforce methodology
• Work remotely while collaborating with global teams to deliver across geographies

• Manage standard configurations, custom development, and data migration for Salesforce implementations
• Develop and deliver implementations to customers following architect-designed solutions
• Understand project needs and debug technical implementation issues
• Liaise with Salesforce product teams to support client implementations
• Work according to Salesforce’s implementation methodology in an agile, collaborative environment
• Work remotely while collaborating with global teams to deliver projects across geographies

• Maintain system reliability and high performance across customer-facing Salesforce GovCloud services
• Lead incident response during major operational events, including Sev0/Sev1 incidents
• Participate in post-incident reviews and drive problem resolution
• Populate and participate in Root Cause Analyses (RCAs)
• Partner with Global Solutions teams to implement preventative solutions
• Align Site Reliability Engineering activities with compliance, security standards, and operational guidelines
• Automate detection and resolution of recurring production issues
• Improve workflows to streamline engineering practices and minimize operational and engineering toil
• Collaborate with cross-functional teams on complex technical challenges
• Mentor and collaborate with teammates on emerging technologies and continuous learning
• Support dynamic operational needs and prioritize competing tasks

Site Reliability Engineer, GovCloud 24/7

Data Scientist

• Drive consumption growth through successful implementation of initial commerce use cases
• Research customer businesses and objectives and prepare insights for customer meetings
• Uncover customer buying motivators, decision criteria, investment propensity, and buyer stakeholders
• Build shared vision, gain commitment, and drive customer decision-making
• Apply business acumen to customer-centric business planning
• Track consumption metrics including GMV, order volume, and platform utilization
• Develop data-driven expansion strategies based on consumption patterns
• Create and execute account plans to achieve targeted consumption goals
• Guide customer roadmaps to maximize platform value
• Understand customer IT infrastructure, business requirements, and use-case roadmaps
• Create, own, and execute technical POCs and demos for expansion use cases
• Engage and influence technical and business stakeholders from CxO to developer
• Collaborate with implementation partners, professional services, technical architects, sales, and customer success teams
• Learn and position MuleSoft solutions, competition, and product suite
• Establish relationships with regional leadership across pre-sales, sales, services, and channel leadership
• Engage with C-level and operational teams on MuleSoft initiatives
• Build business cases demonstrating ROI of increased platform adoption
• Create consumption acceleration playbooks based on customer success patterns
• Drive adoption of new commerce capabilities aligned to business outcomes
• Drive measurable business outcomes through commerce capabilities

Consumption Lead, Data Foundation – MuleSoft, Informatica

Data Analyst

• Partner with Internal Audit teams throughout the audit lifecycle
• Develop optimized SQL queries and AI system prompts to extract, profile, and reconcile high-volume data
• Build Python and other scripts for data cleaning, transformation, and repeatable audit testing
• Use AI tools to accelerate data analysis, summarize findings, draft work papers, and build lightweight internal tooling
• Design audit-ready Tableau visualizations and dashboards communicating risk and findings
• Learn business systems to assess data lineage, controls, and risk
• Provide light system administration support for GRC and other tooling, including access, workflow configuration, and troubleshooting
• Identify AI and analytics opportunities, process gaps, risk trends, data quality issues, and automation opportunities
• Support training and enablement for audit staff on analytics tools, dashboards, and AI-assisted workflows
• Document methodology, assumptions, and results for repeatable, reviewable analytics

Systems Architect

Senior Manager, Software Engineering

Customer Strategy & Planning Director, Agentforce Operations

Senior Manager, Transformation & Strategic Programs

Revenue Cloud Solution Specialist

Recruiting Project Manager – Contract

Associate Technical Consultant

Technical Consultant

Site Reliability Engineer, GovCloud

Product Manager – Mulesoft

Technical Consultant

Technical Consultant

Site Reliability Engineer, GovCloud 24/7

Consumption Lead, Data Foundation – MuleSoft, Informatica

Internal Audit Senior Analyst, Data Analytics