Salesforce

Account Executive

• Engage with existing customers and new leads to sell the entire Salesforce 360 platform
• Build positive, trusted relationships with key team members and C-suite decision makers within assigned accounts
• Develop opportunities through warm leads and whitespace prospecting
• Develop key customer stakeholder relationships and drive customer satisfaction
• Assist with developing and executing long-term account strategies aligned with customer business objectives
• Coordinate internal resources including product support, customer success, and sales engineering
• Assist with account planning and coordinate with other sales resources
• Define and complete territory and account sales plans
• Meet and exceed sales quotas through prospecting, qualifying, managing, and closing opportunities
• Develop and manage the sales pipeline
• Prospect, assess sales, and move multiple transactions through the sales pipeline simultaneously

Named Account Executive, Federal Civilian – EPA

Customer Success Manager

• Serve as the single point of customer accountability for Signature deliverables, customer experience, renewal, and expansion
• Coordinate all deliverables throughout the Signature lifecycle
• Address customer needs and ensure value is delivered through the Signature offer
• Align and manage business and technical stakeholders around business value and technical goals
• Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing
• Share best practices for sales and service process optimization, data quality, and customer experience
• Drive adoption of Sales Cloud and Service Cloud features
• Track usage metrics including opportunity updates, activity logging, forecast submissions, report usage, case resolution times, knowledge article usage, channel adoption, and CSAT scores
• Develop and maintain relationships with customer IT and business leadership, including executive stakeholders
• Act as a trusted advisor and apply proven solutions to customer problems
• Drive innovation aligned with customer business challenges
• Identify barriers to customer success and underutilized contracted entitlements
• Conduct quarterly reviews of feature usage and provide release recommendations
• Use AI agents, prompt engineering, and AI-driven sentiment and intent analysis to support customer success activities
• Monitor technical health, stability, performance, adoption, and risk
• Serve as the primary interface for major incidents
• Collaborate with Sales, Engineering, and Product Management on customer success and revenue opportunities
• Escalate complex automation, data model, routing, or integration questions to technical resources

Customer Success Manager – Core, Public Sector/Federal Civilian

Artificial Intelligence

• Lead the strategic integration of artificial intelligence and emerging technologies to redefine jobs, roles, and organizational structures
• Design and implement work models that enhance human capabilities, improve efficiency, and support a positive, inclusive, and productive employee experience
• Lead research on how AI and emerging technologies can augment human work
• Translate research findings into evidence-based frameworks for job design and organizational structure
• Apply HCI and cognitive science principles to design human-AI collaboration workflows supporting usability, trust, and adoption
• Partner with senior leaders to shape the future of work at Salesforce
• Translate business strategy into actionable workforce transformation initiatives
• Drive enterprise-wide transformation and support a culture of learning, adaptability, and innovation
• Develop scalable frameworks for job redesign and augmentation supporting business growth, employee development, and career progression
• Communicate research insights and strategic recommendations to technical and non-technical stakeholders
• Manage multiple priorities and adapt quickly as business needs evolve

Director, Human-AI Collaboration

Backend Engineer

• Design and build a core agent framework hosting specialized capabilities and orchestrating subtasks
• Define contracts for reusable agent skills, including API design, versioning, and composability
• Build evaluation infrastructure to measure non-deterministic agent output quality and detect regressions
• Help agents find relevant records and context using structured queries, catalogs, and semantic search
• Build and ship secure, optimized, production-grade software using modern engineering practices and AI development tools
• Contribute to the shared system context containing system designs, constraints, and standards
• Evaluate human- and AI-generated code for correctness, quality, security, and performance
• Collaborate with the Experience The Agentic Setup team to build AI-agent experiences for product setup and configuration

Senior Backend Engineer – Java

Cloud Engineer

• Design and implement Terraform and Kubernetes automation frameworks for monitoring infrastructure
• Standardize paved-path deployments across AWS and GCP
• Use AI-assisted tooling to author, refactor, and review IaC modules, Helm charts, and automation scripts
• Own the Monitoring Cloud stack lifecycle, including version upgrades and performance tuning
• Productize core components such as Grafana and custom Terraform providers for internal engineering teams
• Deploy and manage monitoring stacks in highly isolated, air-gapped environments
• Maintain observability and reliability for secure customer segments
• Participate in the on-call rotation and maintain SLAs and availability targets
• Conduct root-cause analysis for complex system failures and implement preventative fixes
• Address support requests with a customer-first mindset
• Use AI during incident response and RCA to summarize logs, correlate traces, propose hypotheses, and draft updates and postmortems
• Design and deliver enterprise-grade platform features
• Contribute to the team’s AI-assisted development playbook, including prompts, agents, skills, evaluation harnesses, and guardrails

Senior Cloud Platform Engineer – SMTS

Recruitment

• Source, recruit, and hire professionals across a variety of roles throughout Salesforce
• Partner strategically with senior hiring leaders to shape hiring strategy and define ideal candidate profiles
• Serve as a trusted advisor to hiring managers by providing advice, tradeoff analysis, and market intelligence
• Own full-cycle recruitment, including sourcing, interviewing, and closing candidates
• Develop, implement, and execute recruiting programs and strategies
• Build a robust pipeline of quality candidates
• Partner with business leaders to understand business needs and hire qualified talent
• Partner with HR departments to drive the recruiting process from requisition opening through onboarding
• Collaborate with sourcing partners, recruiting coordinators, and peer advisors to deliver an efficient, high-touch candidate experience
• Contribute to team-level recruiting strategy, pipeline health reviews, and competitive talent intelligence initiatives

Corporate Recruiter – Contract

• Drive growth within existing strategic accounts in Puerto Rico, identifying opportunities to expand multi-cloud adoption, platform depth, and long-term customer value
• Proactively hunt, prospect, and land new enterprise clients across the Puerto Rico territory
• Establish trust-based C-level relationships with CIO, CTO, CEO, and CFO stakeholders using a value-driven, consultative approach
• Align Salesforce capabilities with critical business outcomes
• Oversee end-to-end project execution in the territory
• Collaborate with internal services, Success Managers, and partner ecosystems to ensure successful delivery and platform utilization
• Formulate and execute territory plans
• Maintain accurate forecasting
• Consistently exceed annual ARR targets

• Establish executive presence and trusted-advisor relationships with C-suite decision-makers and key technical stakeholders
• Build and execute long-term, objective-aligned account plans that drive customer business outcomes
• Align SEs, Product Specialists, Cloud Sales, and Executives to accelerate deal velocity
• Articulate the combined power of MuleSoft, Informatica, and the broader Salesforce ecosystem
• Drive net-new opportunity creation through target whitespace prospecting and warm lead expansion
• Data Foundation AE: own accounts, attain dual-product quotas, and lead overarching platform strategy
• Informatica AE: provide IDMC domain expertise, execute overlay sales, and drive targeted data expansion inside Prime accounts
• Sell MuleSoft, Informatica, and Data Cloud solutions to support enterprise AI and data transformation

Commercial Account Executive – Data Foundation, MuleSoft, Informatica

Solutions Engineer

• Drive platform adoption and innovation by selling the platform's value to new and existing ISV partners
• Translate complex technical capabilities into compelling business value
• Build bespoke demos, vision prototypes, and proof-of-concept scenarios for ISV partners
• Use AI-assisted tools such as Cursor, Claude, Gemini, and Agentforce to rapidly create clickable working prototypes
• Produce technical sales collateral, including pitch videos, solution briefs, and architectural diagrams
• Collaborate with ISV partners to identify innovation opportunities and define application scope, value propositions, and technical roadmaps
• Work with Partner Account Managers to understand partner requirements, qualify opportunities, and scope projects
• Explore emerging technologies, platform features, and market trends to uncover partner needs and innovative solutions

Lead Partner Solution Engineer

• Establish executive presence and trusted-advisor relationships with C-suite decision-makers and key technical stakeholders
• Build and execute long-term, objective-aligned account plans
• Drive customer business outcomes
• Align SEs, Product Specialists, Cloud Sales, and Executives to accelerate deal velocity
• Articulate the combined value of MuleSoft, Informatica, and the broader Salesforce ecosystem
• Drive net-new opportunity creation through target whitespace prospecting and warm lead expansion
• Data Foundation AE: own accounts, attain dual-product quota, and lead overarching platform strategy
• Informatica AE: provide IDMC domain expertise, execute overlay sales, and drive targeted data expansion within Prime accounts
• Sell MuleSoft API-led integration, Informatica data governance and quality, and Data Cloud solutions to support enterprise AI outcomes
• Advise C-suite executives on digital transformation and data foundation strategies

Sales

• Lead a team of Business Development Representatives, Business Development Managers, or Account Executives
• Sell the entire Salesforce Customer Success Platform across multiple verticals
• Formulate and implement strategies to increase business growth
• Partner with Sales, Marketing, Pre-sales, Partner Alliances, Services, and HR
• Develop and lead the team to generate revenue and achieve individual, team, and organizational quotas
• Define and implement account plans aligned with sales strategy
• Hire, train, and develop a team
• Develop team members into sales-ready candidates for future Account Executive positions
• Create industry-specific pipeline programs to drive pipeline and revenue
• Motivate individuals and the team to exceed objectives through coaching, results reporting, and creative incentives
• Report regularly on pipeline generation, pipeline quality, and revenue forecasting
• Work with Marketing on campaign follow-up and reporting
• Work with executive leadership and sales leaders to ensure pipeline quality, quantity, and follow-up
• Work with Operations on process improvement recommendations
• Identify and recommend improvements to process, efficiency, and productivity
• Coach the team in career development and inspire high performance

Manager, Senior Manager – Sales Leadership

• Build and execute a sophisticated territory plan for AGM
• Deliver against high-growth ACV and consumption targets
• Drive net-new logo acquisition and strategic cross-sell
• Convert whitespace into active opportunities and own the full sales cycle
• Open Tier-1 accounts through executive networking and orchestrate multi-million-euro closures
• Co-sell with Salesforce Core Account Executives
• Align MuleSoft and Informatica with the broader Salesforce Customer 360 vision
• Lead complex, value-based sales cycles and translate technical capabilities into board-level strategic outcomes
• Align Solution Engineers, Professional Services, and Partners to ensure customer success and deal momentum
• Manage enterprise and commercial customers in Cape Town across retail and fintech

Named Account Executive – Mulesoft

Content Marketing Manager

• Lead content design and information architecture across complex product ecosystems
• Write UI text and determine where and how it is delivered in-app
• Establish standards and reusable patterns for in-app communication
• Partner with research and design early in the product cycle
• Frame problems, define content vision, and align cross-functional leaders around customer-centered outcomes
• Present to stakeholders, peers, and senior leadership to drive alignment and buy-in
• Select and apply AI tools for prototyping, UI text, and research synthesis
• Critically evaluate AI-generated output for accuracy, tone, and trust before publishing
• Audit existing content and design patterns for AI-readiness and prioritize fixes by impact
• Improve information architecture for human and AI discoverability
• Articulate where human judgment adds value AI cannot replicate
• Influence the design of AI-assisted features
• Mentor designers and share AI best practices across the team

Staff Content Designer

• Advise, design, and manage deployment orchestration solutions for complex Salesforce implementations
• Collaborate with Delivery Managers, Technical Architects, Solution Architects, Account Teams, and client stakeholders
• Define requirements, deliverables, and expectations with clients
• Assess existing DevOps processes, tools, and practices and recommend improvements
• Design, present, and implement best-fit DevOps solutions
• Drive selection and implementation of DevOps tools and technologies
• Lead DevOps design sessions and document best practices
• Develop and enforce DevOps frameworks and governance models
• Provide oversight and governance of Salesforce projects
• Ensure continuous delivery deployments across environments
• Support pre-sales discovery sessions, technical deep dives, and proof-of-concept development
• Collaborate with Salesforce product teams on client implementations
• Use AI developer assistants such as Cursor, Claude, and GitHub Copilot to accelerate Salesforce Field Service, Apex, Lightning Web Components, Flows, mobile applications, and integrations
• Maintain platform security, performance, Salesforce best practices, and scalable customer solutions
• Execute deployments when necessary
• Travel to client sites as needed

Salesforce DevOps – Technical Architect

Full-stack Engineer

• Design and build production-grade backend services in Java and Python
• Build and scale Java and Python services and APIs
• Own services end-to-end
• Automate CI/CD pipelines
• Apply DevOps practices including containers, Infrastructure as Code, and observability
• Integrate AI/ML capabilities into the platform
• Participate in code reviews, mentoring, and on-call rotations
• Operate within a large-scale, highly available distributed cloud platform

Named Account Executive, Federal Civilian – EPA

Customer Success Manager – Core, Public Sector/Federal Civilian

Director, Human-AI Collaboration

Senior Backend Engineer – Java

Senior Cloud Platform Engineer – SMTS

Corporate Recruiter – Contract

Account Executive

Commercial Account Executive – Data Foundation, MuleSoft, Informatica

Lead Partner Solution Engineer

Commercial Account Executive – Data Foundation, MuleSoft, Informatica

Manager, Senior Manager – Sales Leadership

Named Account Executive – Mulesoft

Staff Content Designer

Salesforce DevOps – Technical Architect

Software Engineer – SMTS