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Sleep Number CorporationPosted 10/21/2026full-timeSalt Lake City • Utah • United StatesJuniorMid-Level💰 $66,700 - $82,300 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and communication skills while managing field teams, ensuring adherence to safety procedures, and promoting operational efficiencies. Proven ability to deliver exceptional customer service and train others in a fast-paced service environment.
Highest-signal resume keywords
Leadership ExperienceCustomer Service ExcellenceSafety Procedure AdherencePerformance ManagementTechnical Skills with Tools
About the role
Key responsibilities & impact- Conduct visits in customers’ homes, including driving to/from homes, delivery, relocating, and assembling/repairing products to specifications and handling service recovery situations
- Model, coach, and train technicians on TRUST and Home Delivery Operating Procedures while on route
- Ensure the Sleep Number mission, vision, and values are modeled
- Manage, supervise, and support all field team members in the assigned area
- Champion safety by ensuring adherence to workplace safety procedures
- Ensure Department of Transportation (DOT) processes and guidelines are followed and trucks meet safety and productivity standards
- Lead daily dock operations, including scheduling, manifest review, route efficiency, and freight accuracy
- Monitor and assess team and individual performance; provide coaching, performance management, and talent pipeline development
- Maintain open two-way communication with field team members and Field Services leadership
- Drive team member engagement and recognition efforts
- Recruit, interview, and onboard new hires
- Partner with the Region/Territory Manager on strategy, efficiencies, P&L and performance metrics, vendor partnerships, demand planning, and forecasting
- Develop relationships with Retail sales team leaders and resolve customer issues or escalations
- Perform other job duties as related to business needs
Requirements
What you’ll need- Customer Service experience preferred
- Delivery experience/driving experience preferred
- Must be 21 years or older
- 2-3 years of leadership services
- Proven ability to hire, lead and inspire a highly technical and remote workforce
- Strong understanding of a service environment and infrastructure that promotes service excellence, operational efficiencies, employee engagement, superior customer service, and P&L management
- Ability to maintain high morale and engagement with employees and demonstrated strong leadership and communication skills (written and verbal)
- Demonstrated ability to execute complex processes in a fast-paced environment
- High school diploma or GED equivalency required; Bachelor’s Degree preferred
- General computer skills inclusive of Microsoft Office Suite programs
- Must have excellent customer service and verbal & written communication skills
- Must have the ability to work directly with customers and have strong problem-solving skills
- Proven ability to train others on job procedures and processes and supervise others
- Must be able to use common and power hand tools
- Possess a good mechanical aptitude
- Must have technical skills to operate smartphones, computers, and other technology related equipment
- Must have a valid driver's license and proof of insurance
- Must be able to follow safety procedures
- Good driving record
Benefits
Comp & perks- Medical insurance
- Pharmacy insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k)
- Paid time off
- Additional resources supporting emotional, financial, career, community, and physical health
- Reasonable accommodations for applicants with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Environment UnderstandingP&L ManagementProblem-Solving SkillsMechanical AptitudeDelivery ExperienceDriving ExperienceTraining and Supervising OthersComplex Process ExecutionMicrosoft Office SuiteCommon and Power Hand Tools
Soft Skills
Strong Communication SkillsEmployee EngagementTeam Morale Maintenance
Tools & Technologies
SmartphonesComputersTechnology Related Equipment
Certifications & Qualifications
Valid Driver's LicenseProof of Insurance
Industry Keywords
Department of Transportation (DOT)Home Delivery Operating ProceduresField Services LeadershipCustomer Issue ResolutionTalent Pipeline Development