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Robert HalfCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and team development capabilities, with a focus on operational execution, compliance adherence, and effective communication. Proficient in managing talent solutions processes and fostering cross-department relationships to enhance organizational effectiveness.
Highest-signal resume keywords
Leadership ExperienceOperational Task ExecutionHiring And TrainingAdvanced MS Office ProficiencySalesforce Experience
About the role
Key responsibilities & impact- Support a team of in-person and remote talent solutions professionals
- Serve as a resource for client and candidate inquiries, technology initiatives, reporting, and revenue-generating support activities
- Manage, lead, train, and develop operational support team members across multiple branches
- Ensure adherence to company compliance guidelines throughout the hiring experience
- Provide primary support to the talent solutions leadership team
- Provide direct supervision to operational support teams in multiple offices
- Participate in recruiting, interviewing, and hiring internal operational support team members
- Onboard, support, and train new operational support hires
- Ensure completion of training programs and materials
- Write and deliver performance reviews
- Provide feedback, coaching, and guidance to enhance team skill development and engagement
- Convey expectations, delegate assignments, and monitor team progress
- Support adoption and usage of process and technology initiatives and best practices
- Partner with District office or Learning and Development to create and deliver development programs
- Plan or support recruiting, candidate appreciation, and community service events
- Plan and facilitate branch and regional talent solution meetings
- Cascade information about initiatives to the operational support team
- Review and submit invoices following budgetary guidelines
- Manage office supplies, equipment, and postage inventory
- Act as point of contact for property management, real estate, and vendors
- Assist with contract management and liaise between contract department, branch staff, and regional management
- Liaise with the District team on projects and reporting
Requirements
What you’ll need- High School Diploma or equivalent required; 4+ years college preferred
- 5+ years’ experience working in an administrative position with heavy customer contact
- Previous supervisory experience
- Proven ability to drive execution of operational tasks, projects, and enhancements
- Experience with hiring and training
- Experience in a business development environment preferred
- Ability to take initiative, be self-directed and work with limited supervision
- Ability to work with and troubleshoot technical issues both in-person and remotely
- Working knowledge of database entry and reporting
- Advanced knowledge of MS Office and proficiency in Excel/Word/One Note required
- Salesforce experience preferred
- Strong interpersonal and communication skills
- Experience building cross-department relationships
- Ethical mindset
- Ability to adapt to an evolving organization
- Eagerness to embrace and learn new technologies
Benefits
Comp & perks- Attractive compensation and benefits
- Physical, mental, and financial wellness support
- Hybrid working options
- Industry-leading training programs and tailored career development
- Investment in AI and other technology to enable your success
- Individual and team rewards and recognition
- Potential in-country and worldwide career mobility
- Group health insurance benefits (medical, vision, dental)
- Flexible spending and health savings accounts
- Life and accident insurance
- Adoption, surrogacy and fertility assistance
- Paid parental leave of up to 6 weeks
- Short/long term disability
- Paid time off for vacation, personal needs, and sick time
- Up to 17 days of Choice Time Off (CTO) per calendar year for new hires
- Up to 11 paid holidays per calendar year
- Company 401(k) savings and investment plan or deferred compensation plan (if eligible)
- Employer match of 100% on the first 3% of contributions for eligible employees
- World-class training, client relationship management tools and advanced technology
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Database EntryReportingProject ManagementCustomer ServiceTechnical Troubleshooting
Soft Skills
Interpersonal SkillsCommunication SkillsInitiativeAdaptabilityCoaching And Feedback
Tools & Technologies
MS ExcelMS WordMS One NoteSalesforce
Industry Keywords
Talent SolutionsCompliance GuidelinesBusiness DevelopmentOperational SupportCommunity Service Events