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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Automotive Claims Handling, with a strong focus on compliance, performance evaluation, and employee development. Proven ability to lead teams, manage customer service issues, and implement training initiatives.
Highest-signal resume keywords
Automotive Claims HandlingPerformance EvaluationEmployee DevelopmentChartered Property Casualty Underwriter CertificationAdvanced Communication Skills
About the role
Key responsibilities & impact- Coordinate, direct, and oversee claims activities of team(s)
- Ensure compliance with regulatory and statutory requirements and technical and customer service best practices
- Review claim files for quality
- Track and monitor statistical measures and behavioral indicators to evaluate Claims Representatives' performance
- Coach and counsel employees on performance
- Resolve customer service issues and monitor customer concerns, satisfaction, and needs
- Manage employee recruitment and development
- Identify and implement staff development and training needs
- Lead meetings to communicate goals and reinforce technical and customer service expectations
- Maintain knowledge of industry developments and best practices
- Participate in committees and projects supporting organizational goals and objectives
Requirements
What you’ll need- 4-6 years Automotive Claims handling required
- Advanced organizational, planning and delegation skills critical
- Advanced oral and written communication skills necessary
- Advanced interpersonal skills essential
- Ability to effectively lead change required
- Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance issued by state required
- Bachelor's degree or equivalent combination of education and experience preferred
- 1-3 years supervisory experience preferred
- Chartered Property Casualty Underwriter certification preferred
- Occasional travel to off-site business meetings or conferences (5%)
Benefits
Comp & perks- Health coverage for medical, dental, vision
- 401(K) saving plans with company match
- Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims Activities CoordinationQuality Review of Claims FilesStatistical Measures TrackingRegulatory ComplianceCustomer Service Best Practices
Soft Skills
Advanced Organizational SkillsPlanning and Delegation SkillsInterpersonal SkillsChange LeadershipCoaching and Counseling
Certifications & Qualifications
Chartered Property Casualty Underwriter CertificationValid Driver's License
Industry Keywords
Claims ManagementCustomer SatisfactionStaff DevelopmentTechnical ExpectationsOrganizational Goals