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South Shore HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling, registration, and communication while ensuring compliance with HIPAA regulations. Proficient in managing patient flow and utilizing healthcare systems like Epic and Raintree to enhance operational efficiency.
Highest-signal resume keywords
Patient SchedulingEpic ExperienceCustomer Service SkillsBLS CertificationHealthcare Office Experience
About the role
Key responsibilities & impact- Acts as the initial point of contact for all patients
- Schedules appointments and registers and orients new patients
- Submits patient information, coding, and billing for services provided
- Greets and directs patients and visitors in person and by telephone
- Monitors patient flow and keeps patients informed of delays
- Completes patient pre-registration and registration while maintaining privacy and data accuracy
- Collects referral, demographic, and insurance information
- Verifies physician orders and completes admission processes
- Orients patients regarding program guidelines, rights, responsibilities, HIPPA, copayments, cancellations, and no-shows
- Prepares and corrects patient charts
- Links cases between Epic and Raintree systems
- Schedules, cancels, and reschedules appointments
- Communicates scheduling conflicts and collaborates with staff to optimize resource utilization
- Collects copayments and corrects copayment ledger errors
- Completes daily and long-term assignments independently
- Responds to pagers and email and adopts new technology and procedures
- Handles patient questions and difficult situations professionally
- Completes department reports, handoffs, rotating assignments, supply ordering, and meeting minutes
- Manages daily office functions, deadlines, front-desk coverage, and workflow
- Reviews discharge lists and records discharged charts in Retrievex
Requirements
What you’ll need- One to two (1–2) years healthcare office experience required
- Strong customer service skills both in person and by telephone required
- Prior Epic experience for scheduling and registration preferred
- Previous interactions with patients and families preferred
- Basic Life Support (BLS) Certification - American Heart Association (AHA) (Including courses offered through SSH)
- High School Diploma preferred
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationCodingBillingData AccuracyChart PreparationReferral CollectionInsurance VerificationAppointment ManagementDischarge Record ReviewWorkflow Management
Soft Skills
Professional CommunicationProblem-SolvingCollaborationAdaptabilityInterpersonal Skills
Tools & Technologies
EpicRaintreeRetrievex
Certifications & Qualifications
BLS Certification
Industry Keywords
HIPAAPatient FlowHealthcare OfficePatient InteractionDemographic Information