Staffing For Doctors

Physician

• Support a small, personalized concierge practice providing high-touch primary care to a geriatric, English-speaking patient population
• Manually migrate patient data from the existing EHR system into athenaOne
• Prepare patient charts ahead of visits
• Conduct outreach to existing patients for appointment follow-up, reminders, and care coordination, including medication reconciliation, sending records, and referrals
• Contact wait-listed patients to gather care goals, medical records, medication lists, and specialist care team information
• Follow up with patients on results and care plans as directed
• Assist with prior authorizations
• Manage pending prescription refills
• Manage patient calls, secure messages, and callbacks
• Triage potentially urgent phone concerns using a physician-provided information-gathering template

Virtual Medical Assistant – Concierge Internal Medicine

Administrative Assistant

• Handle prior authorizations and follow up on authorization requests
• Perform insurance verification and confirm patient coverage and benefits
• Process and coordinate referrals and related documentation
• Request, organize, and maintain medical records
• Manage faxing, document transmission, and follow-up
• Organize and process patient forms and ensure required documentation is completed
• Maintain accurate and organized electronic patient records
• Support day-to-day back-office medical administration
• Determine where forms and documentation should be stored, uploaded, signed, and processed
• Organize workflows between Elation, Spruce, and Hint
• Establish and document efficient administrative processes and standard operating procedures
• Identify workflow gaps and recommend improvements
• Create systems for tracking tasks, follow-ups, referrals, authorizations, and other administrative activities
• Potentially answer incoming patient calls and provide general administrative support
• Communicate clearly and patiently with patients, including a significant elderly patient population
• Create and improve workflows and recurring administrative procedures
• Establish tracking systems, accountability processes, KPIs, and performance metrics when appropriate
• Document processes so they can be consistently followed
• Support additional administrative and operational tasks as the practice launches and grows

Medical Office Manager

Scheduler

• Schedule and maintain patient appointments for consultations, follow-up visits, and pre-operative evaluations
• Coordinate surgical procedures, securing operating room time and aligning provider, facility, and patient schedules
• Manage scheduling systems in real time to ensure optimal clinical flow and minimize gaps or double-bookings
• Facilitate complete pre-operative and post-operative care coordination across participating care providers and facilities
• Secure medical clearances, diagnostic test results, and prior authorizations before scheduled surgery dates
• Review and verify patient records for complete clinical, legal, and insurance documentation
• Serve as the primary patient contact before and after surgical procedures
• Explain pre-operative requirements and post-operative care plans to patients and family members
• Address patient inquiries, provide compassionate support, and escalate clinical concerns when necessary
• Maintain accurate patient records in the EMR system
• Track procedure status, follow-up timelines, and post-operative milestone check-ins
• Communicate with surgical teams and clinic providers about schedule updates and clinical preparation needs

Surgical Coordinator and Scheduler – Armenian Speaking

Bilingual

• Handle high-volume inbound and outbound calls
• Provide phone coverage during regular business hours, including later-hour and weekend coverage
• Respond to new patient inquiries and referral opportunities
• Schedule new patients and document appointments properly
• Follow up on missed calls, inquiries, and prospective patients
• Collect patient demographics and referral information
• Prioritize and schedule new Personal Injury referrals
• Communicate professionally with patients in English and Spanish
• Provide friendly, confident, and professional customer service
• Understand patient needs and guide inquiries toward scheduled appointments
• Maintain follow-up with prospective patients until an outcome is reached
• Assist with insurance verification and Personal Injury patient coordination
• Support Workers' Compensation cases and MedPay navigation and follow-up
• Communicate with insurance companies, adjusters, attorneys, and law offices
• Collect and maintain attorney and insurance information
• Handle medical record requests
• Follow up on outstanding insurance or Personal Injury-related items
• Support attorney lien-based treatment workflows
• Maintain HIPAA compliance and patient confidentiality
• Conduct outbound calls to prospective patients and leads
• Follow up with interested individuals who have not scheduled
• Convert inquiries into scheduled appointments
• Support outreach and business-development activities
• Maintain organized lead tracking and follow-up
• Re-engage prospective patients who have not scheduled
• Identify referral and business-development opportunities
• Follow up until each lead has a clear outcome
• Help increase appointment volume through proactive communication and lead conversion

Bilingual Virtual Medical Admin Receptionist – Personal Injury

• Map, establish, and document end-to-end back-office systems and standard operating procedures (SOPs)
• Configure and manage workflows across Elation, Spruce, and Hint
• Determine proper form routing, patient intake procedures, and electronic signatures across platforms
• Handle prior authorization submissions, appeals, and coverage verifications
• Manage patient communications with patience and clarity
• Assist with intake forms, schedule appointments, handle medical records and referrals
• Coordinate incoming and outgoing faxes
• Set up operational KPIs, manage back-office organization, and streamline daily tasks as the practice grows

Medical Office Manager – Primary Care

Patient Care Coordinator

• Review lab results and contact patients directly, approximately 30 calls per day, to provide lab updates, answer baseline questions, and record detailed notes in eCW
• Process inbound and outbound specialist referrals
• Obtain pre-authorizations when necessary
• Track referral statuses and ensure continuity of care
• Serve as a clear, empathetic primary point of contact for patients, especially older adults
• Maintain meticulous, timely patient charts and task queues within eClinicalWorks
• Utilize Intermedia VOIP to place and receive remote calls according to practice protocols

Referral Coordinator, Patient Care Coordinator – Clinical Labs

Insurance

• Handle 50–150 inbound and outbound patient calls per day using Weave
• Answer treatment inquiries and schedule appointments
• Manage provider calendars and guide prospective psychiatry and TMS therapy patients through intake
• Assist with general administrative requests
• Conduct appointment confirmations, cancellations, and reschedules in English and Spanish
• Address non-clinical questions about psychiatry, TMS therapy, and mental health services
• Maintain accurate patient records and organize digital intake workflows
• Update patient charts and manage daily calendar tasks using Google Workspace and GoHighLevel
• Verify insurance eligibility and coverage details on payer platforms
• Assist with prior authorization documentation
• Identify administrative bottlenecks and maintain high patient satisfaction

Bilingual Front Desk, Insurance Verification Specialist – Psychiatry, TMS

Executive Assistant

• Create medical chronologies from medical records, organizing visits, diagnoses, imaging, procedures, and treatment into accurate timelines
• Conduct cost analysis of medical and non-medical services tied to current and future care needs
• Coordinate medical-legal encounters by email with attorney offices and medical-legal contacts
• Prepare deposition and trial binders with complete, organized records, reports, and exhibits
• Meet report deadlines and track deliverables to completion
• Schedule and convert patient inquiries and referrals into booked appointments
• Confirm and reschedule appointments and manage calendars
• Verify insurance coverage for incoming patients
• Communicate with attorney offices and referral sources
• Draft letters and emails using established templates and proofread documents
• Document every patient interaction accurately and completely

Bilingual Medical-Legal Virtual Assistant – Clinical Background Required

Front Desk

• Answer incoming calls promptly and professionally, address patient inquiries, take detailed messages, and route complex requests appropriately
• Book, reschedule, and cancel patient appointments in ModMed (EMA), optimizing provider schedules
• Perform real-time insurance eligibility checks, verify benefits, and update patient coverage details
• Assist patients with portal registration, digital intake forms, and pre-appointment instructions
• Maintain active video presence throughout the shift for immediate team communication and collaboration with co-VAs
• Document all patient interactions and call notes accurately within the EMR
• Manage high-volume inbound phone calls with a warm, professional, and clear tone

Front Desk Receptionist – ModMed, EMA Experience

Medical Receptionist

• Answer inbound patient phone calls clearly and patiently
• Schedule appointments and input accurate patient data into Elation Health EHR
• Proactively reschedule patients to prevent schedule drop-offs
• Complete end-to-end prior authorizations for specialty rheumatology medications, infusions, and diagnostic testing
• Take accurate, detailed patient messages
• Consult with providers and relay clear clinical and administrative instructions to patients in layperson's terms
• Manage provider calendars in Elation Health EHR
• Book, confirm, and optimize patient appointments
• Update chart notes and patient details accurately
• Monitor cancellation queues and contact patients who miss or attempt to cancel appointments
• Submit and track prior authorization requests for rheumatology prescriptions, biologics, and lab/imaging orders
• Use Microsoft Office to organize task logs, track outstanding prior authorizations, and maintain clinic workflows

Medical Receptionist – Prior Authorization, Rheumatology

• Manage the complete revenue cycle for an Internal Medicine and Pediatrics practice with Obesity Medicine and Nutrition subspecialties
• Review charges and claims for billing accuracy and validate CPT, HCPCS, and ICD-10 coding
• Submit clean electronic claims, monitor clearinghouse statuses, and correct and resubmit rejected claims
• Post insurance EOBs/ERAs and patient payments accurately and balance posting logs daily
• Investigate denial codes, resolve root causes, resubmit claims, and prepare appeal packages with clinical documentation
• Track appeals through resolution and recommend workflow changes based on recurring denial patterns
• Work aging reports for unpaid or underpaid claims and contact payers to resolve balances
• Manage patient statements, payment plans, collection inquiries, and resolution documentation in the EMR
• Verify insurance eligibility, deductibles, copays, coinsurance, network status, and coordination of benefits
• Identify services, procedures, and medications requiring prior authorization and submit supporting documentation
• Track authorization requests, maintain expiration dates, and handle authorization-related appeal escalations
• Monitor electronic faxes for payer determinations, authorization approvals, and claim correspondence; route and document paperwork in eClinicalWorks
• Handle inbound and outbound billing calls with payers and patients using the Telzio VOIP system

Medical Biller – Full Cycle Revenue Cycle Management, Internal Medicine, Pediatrics

• Handle high-volume inbound and outbound phone calls, schedule appointments, manage messages, and deliver exceptional customer care
• Manage daily administrative workflows and maintain accurate patient records
• Organize provider task queues and coordinate provider/staff workflows
• Conduct outbound follow-ups with prospective patients and leads
• Explain practice services and membership models, assist with enrollment, and drive patient acquisition
• Manage appointment confirmations and reschedules in English and Spanish
• Address non-clinical patient questions and confidently ask for appointments
• Assist with membership onboarding, recurring billing, renewals, and retention follow-up
• Track incomplete tasks and monitor outstanding requests
• Identify administrative bottlenecks, investigate root causes, and present actionable solutions
• Refine administrative processes as the practice scales

Bilingual Virtual Medical Receptionist – Admin

Attorney

• Upload, email, and fax patient medical records and lab reports in response to authorized requests
• Process legal record requests from law firms, attorneys, and courts
• Review HIPAA-compliant authorizations and legal releases to ensure appropriate access
• Maintain and update a real-time master intake log in Microsoft Excel
• Track request statuses, pending actions, and fulfillment deadlines
• Operate Valant to pull patient charts and medical documentation
• Use CoreFax to receive and send records
• Use Hixny to retrieve patient charts and diagnostic labs
• Use Cognito Forms to gather patient paperwork, consents, and request details
• Use Gab cloud-based VoIP to handle calls with patients, legal representatives, and external practices
• Place professional outbound calls and respond to inbound inquiries regarding request statuses, missing release details, and authorization verification

Medical Records & Legal Request Specialist

• Oversee the one-stop patient check-in and checkout system
• Greet incoming patients warmly
• Manage inbound and outbound calls via the Vantage phone system
• Lead the end-to-end checkout experience
• Confirm follow-up appointments and resolve ledger balances
• Ensure no patients leave without being scheduled
• Process appointment requests, reminders, and patient communications through TrackStat
• Follow up on missed or canceled appointments to maintain patient retention and schedule density
• Collect co-pays and cash payments
• Send digital payment links during or immediately following visits
• Manage ledger issues and answer basic patient questions regarding non-assignment billing
• Issue super bills or file claims on behalf of patients without accepting direct insurance assignment
• Own and optimize ChiroTouch and TrackStat workflows, automated communications, and schedule setups
• Coordinate with team members using Go High Level to support marketing or messaging workflows