Synchrony

Vice President

• Lead modernization and enterprise integration of capacity planning and workforce recommendations across Servicing, Collections & Recovery, and Complaints operations
• Own enterprise-wide capacity planning and forecasting, with consistent standards, definitions, and governance
• Modernize delivery through process redesign, automation, tooling, and scalable weekly/monthly/quarterly planning cadences
• Transition to probabilistic forecasting and scenario planning using macroeconomic drivers, real-time operational signals, and risk ranges
• Build recommendation-driven planning models producing staffing, redeployment, vendor staffing, overtime, and training-throughput actions with quantified impacts and confidence ranges
• Establish frameworks for cross-functional resource movement, skill segmentation, cross-training, proficiency curves, and surge playbooks
• Develop augmented staffing and flexible labor strategies to address demand volatility while optimizing cost and performance
• Link capacity decisions to servicing and collections/recovery KPIs, service, compliance, and cost-to-serve
• Deliver executive analyses, decision packages, and walkthroughs quantifying strategic tradeoffs
• Partner with Finance to translate operational capacity plans into financial outcomes, budgets, productivity commitments, and investment roadmaps
• Define and operationalize an AI-enabled capacity-planning roadmap
• Quantify automation and AI-agent impacts on work volumes, handling time, throughput, and skill requirements
• Establish performance management and continuous-improvement routines for forecast accuracy, utilization, productivity, and plan-versus-actual tracking
• Lead, coach, and develop an enterprise team and partner with Operations, Complaints, HR, Finance, Analytics, Risk, Compliance, and Technology
• Perform other duties and special projects as assigned

VP, Enterprise Capacity Planning, Forecasting

Marketing

• Own client- and market-level marketing strategy and activation for Specialty & Wellness focus markets
• Serve as the industry expert for key Wellness markets
• Translate market trends, customer needs, and buyer journeys into data-driven marketing plans
• Build and execute multi-touch, multi-channel B2B and B2B2C campaigns across paid media, social, influencers, email, direct mail, training, and sales enablement
• Partner with GMs, Sales, Client Management, Analytics, Digital, Lifecycle/CRM, Product, and agency teams
• Manage and present marketing plans, business reviews, and marketing calendars to leadership, stakeholders, and partners
• Drive point-of-sale and in-location conversion through toolkits, signage, scripts, and training materials
• Drive provider/location onboarding and engagement, consumer applications and purchase volume, and usage and retention
• Build and optimize acquisition and lifecycle marketing, including email automation and journey mapping
• Create and manage content such as case studies, webinars, one-pagers, playbooks, emails, and partner toolkits; optimize content for GEO and LLMs
• Identify and manage KOL and influencer campaigns
• Manage CareCredit brand presence in-market
• Manage industry event execution across assigned markets
• Serve as marketing owner and primary point of contact for assigned clients and partners
• Develop quarterly and annual client marketing plans, integrated calendars, and activation roadmaps
• Execute targeted account-based and segment-based marketing for priority partner segments and locations
• Use analytics, testing, segmentation, market research, and customer insights to optimize performance and ROI
• Track and communicate KPIs including leads, conversion, applications, approvals, purchase volume, usage, and ROI
• Manage budgets and expenses for assigned marketing programs
• Leverage AI and MarTech capabilities to improve execution and measurement
• Influence and coordinate cross-functional work without direct reports
• Manage cross-functional projects and collaborate across multiple management levels
• Serve as a Specialty & Wellness subject-matter expert on omnichannel campaigns
• Perform other duties and special projects as assigned

AVP, Specialty & Wellness Marketing – Focus Markets

Manager

• Build strong relationships with healthcare providers across the dental industry through virtual outreach and occasional in-person visits
• Drive CareCredit product adoption, engagement, credit utilization, and sales performance within the assigned territory
• Own and prioritize a defined book of mid-to-large practices
• Set practice-level strategies and select programs/cadence to meet goals
• Identify and prioritize high-value sales opportunities, including CareCredit acceptance, Installment/MSF sign-ups, reduced origination fee pilots, and waived enrollment fee offers
• Develop long-term provider-office relationships and identify growth opportunities
• Identify competitive threats and determine actions to reinforce CareCredit as the product of choice
• Identify new business opportunities, enroll new providers, and manage the existing provider book
• Determine when in-person visits are required versus virtual engagement
• Lead sales strategy and manage the assigned territory budget as part of a regional team
• Use sales strategies during provider visits and calls; document activity in Salesforce
• Develop dental-industry knowledge and maintain knowledge of Synchrony/Health & Wellness products, offerings, technology partnerships, rates, and compliance requirements
• Meet or exceed performance measurements and KPI expectations
• Set business goals to forecast and meet sales and credit-application performance requirements
• Assist with commercialization of provider Point of Sale initiatives and products
• Partner with industry account/product representatives, key opinion leaders, and technology experts to drive adoption and utilization
• Proactively sign up providers for CareCredit acceptance and Installment/MSF products
• Safely and securely manage company digital assets
• Perform other duties and special projects; attend industry/association trade shows as assigned

AVP, Practice Development Manager – Oklahoma, New Mexico, West Texas

Events

• Lead high-impact reputation-building experiences that advance business priorities, strengthen Corporate Affairs integration, and engage key audiences
• Own flagship client events, AI and technology conferences, board meetings, hospitality evolution, and consumer or brand pilots
• Connect event strategy to reputation, communications, advocacy, business and influential audience engagement, and enterprise storytelling priorities
• Define purpose, audience, format, and desired outcomes for major external-facing programs
• Build experiences that deepen relationships and create opportunities for follow-up, advocacy, and business impact
• Ensure a clear throughline across message, content, executive participation, environment, hospitality, and post-event engagement
• Assess event portfolio value and determine how models, budgets, agency resources, and measurement should evolve
• Lead ideation, planning, and delivery for high-visibility events
• Manage executive readiness, agency briefing, production oversight, run-of-show quality, and stakeholder alignment
• Manage budgets, agency scopes, vendors, timelines, and production decisions
• Establish success metrics, capture post-event insights, and recommend improvements
• Operate as an enterprise connector and trusted advisor across Corporate Affairs, business teams, executives, agencies, and external partners
• Perform other duties and/or special projects as assigned

VP, Event Marketing – Experiences

Full-stack Engineer

• Develop, enhance, and maintain AML product features and modules
• Document AML data mapping from source to AML
• Translate AML rules and regulatory requirements into technical specifications with compliance and risk teams
• Implement and optimize transaction monitoring, alert generation, case management, and customer risk scoring capabilities
• Integrate AML solutions with sanctions lists, watchlists, transaction data feeds, and other internal or external data sources
• Improve product performance through data analysis, detection algorithm tuning, and workflow refinement
• Implement machine learning models and analytics with data scientists and analysts
• Troubleshoot AML product issues, perform root cause analysis, and resolve problems
• Ensure product security, data privacy, and audit readiness
• Support product QA, UAT, and release management
• Monitor evolving AML regulations, industry trends, and emerging technologies
• Document system designs, processes, and code according to company standards
• Collaborate with compliance, risk, data science, product management, and operations teams

AVP, Actimize Product Engineer III

Risk

• Lead and develop professionals responsible for first-line-of-defense governance activities within Technology
• Execute a risk-based governance structure, including preventative and detective controls
• Oversee Technology Issues Governance and produce monthly and quarterly reporting for Technology senior leadership and regulatory updates
• Improve Issues Management processes, including aggregation, reporting, trending, escalation, and root-cause analysis
• Drive process, risk, and governance for operational resiliency
• Lead global Technology Risk Strategy and Program Delivery governance activities, including SOX, PCI, Software Governance, and Controllership
• Build relationships with regulators and interface on regulatory exams and supervisory activities
• Monitor the regulatory landscape for compliance with regulatory and FFIEC guidelines
• Promote external benchmarking for risk assessment, surveillance, and remediation
• Lead change-control efforts across Technology
• Oversee annual testing, audits, exams, and third-party reviews; maintain exam and audit readiness and execute management action plans and remediation
• Partner with second- and third-line-of-defense teams to maintain a sufficient control environment
• Support other projects and responsibilities as assigned

SVP, Technology – Governance

Program Manager

• Lead the AI program management function day-to-day across strategic AI initiatives, enablement programs, tooling rollouts, adoption efforts, and cross-functional projects
• Translate AI strategy into an integrated portfolio roadmap, milestone plan, dependency map, and execution rhythm
• Establish and run the AI portfolio operating model, including intake, prioritization, governance forums, decision rights, escalation paths, status reporting, and portfolio health reviews
• Coordinate AI enablement activities, including training, awareness, change management, and adoption campaigns
• Lead execution for AI tool rollouts and adoption, including launch readiness, communications, training, feedback loops, adoption measurement, and post-launch improvements
• Coordinate complex enterprise-wide AI initiatives across business, technology, data, risk, legal, compliance, procurement, communications, and enabling functions
• Track and report AI portfolio KPIs and program metrics, including strategic progress, adoption, delivery health, risks, dependencies, issues, and executive decisions
• Maintain accurate program records documenting outcomes, decisions, risks, and dependencies
• Develop and execute communications for AI leadership, executives, business partners, and enterprise audiences
• Coordinate AI portfolio financials with Finance and business owners, tracking investment, spend, benefits, and resource needs
• Prepare executive reporting and briefings for the Head of AI, senior leadership, and governance forums
• Plan and orchestrate AI program events, working sessions, leadership reviews, enablement forums, and adoption checkpoints
• Report to the Global Head of AI
• Perform other duties and special projects as assigned

VP, Head of Program Management – AI

Artificial Intelligence

• Lead Synchrony’s enterprise AI Governance function within the AI Office
• Drive the design, implementation, and continuous improvement of Synchrony’s AI governance framework
• Partner with second-line risk, compliance, legal, technology risk, model risk management, supplier management, privacy, information security, and other control functions
• Partner with Internal Audit and assurance stakeholders on monitoring, reviews, audits, evidence requests, issue management, and control validation
• Define and execute governance for AI intake, use-case registration, risk tiering, inventory management, approval workflows, lifecycle gates, control validation, monitoring, recertification, and exception management
• Develop practical, risk-based, measurable, auditable AI controls and embed them into delivery processes
• Translate AI policy, standards, and regulatory expectations into procedures, job aids, playbooks, control requirements, decision frameworks, and governance artifacts
• Maintain an enterprise view of AI use cases, tools, agents, models, approvals, risk ratings, ownership, lifecycle status, evidence, and governance outcomes
• Prepare regulatory, executive oversight, audit, and risk-review materials, evidence packages, issue responses, remediation plans, and executive updates
• Lead direct first-line-of-defense risk management and governance interactions with regulators
• Lead governance reporting for the Chief AI Officer and senior stakeholders
• Ensure technical governance capabilities such as registries, gateways, policy enforcement, logging, monitoring, evaluations, guardrails, and evidence generation are delivered
• Partner with program management to plan, prioritize, resource, sequence, track, and execute governance initiatives
• Support intake and review of AI use cases and patterns
• Differentiate governance processes across internal productivity, business transformation, customer-facing capabilities, third-party AI, agentic AI, model-like use cases, and high-risk or regulated activities
• Monitor emerging AI laws, rules, standards, and supervisory expectations and translate them into governance actions
• Drive continuous improvement by identifying gaps, simplifying processes, improving transparency, reducing friction, strengthening evidence quality, and supporting responsible delivery
• Perform other duties and/or special projects as assigned

SVP, AI Governance

• Own client-level and market-level marketing activation for a portfolio of Specialty & Wellness clients and partners
• Serve as marketing owner and primary point of contact for assigned clients/partners
• Align marketing priorities with partner objectives and Specialty & Wellness growth goals
• Develop quarterly and annual client marketing plans, integrated calendars, and activation roadmaps
• Coordinate priorities with Sales and Client leaders
• Support partner operating rhythms, campaign plans, program updates, and QBR content
• Lead end-to-end multi-channel B2B and B2B2C campaign execution
• Drive provider/location onboarding and engagement, consumer applications, approvals, purchase volume, usage, and retention
• Execute account-based and segment-based marketing for priority partner segments and locations
• Drive point-of-sale and in-location conversion through toolkits, signage, scripts, and training materials
• Build and optimize market acquisition and lifecycle communications, including email automation and journey mapping
• Create and manage case studies, webinars, one-pagers, playbooks, emails, and partner toolkits
• Use analytics, testing, and segmentation to optimize targeting, messaging, channel mix, and offers/promotions
• Track and communicate KPIs including leads, conversion, applications, approvals, purchase volume, usage, and ROI
• Coordinate cross-functional work across Sales, Client Management, Lifecycle, Product, Operations, Risk/Compliance, Finance, Creative, and agency teams
• Perform other duties and special projects as assigned

AVP, Specialty & Wellness

• Serve as marketing owner and primary point of contact for assigned clients and partners
• Align marketing priorities with partner objectives and Specialty & Wellness growth goals
• Develop quarterly and annual client marketing plans, integrated calendars, and activation roadmaps
• Coordinate priorities with Sales and Client leaders
• Support partner operating rhythms, campaign plans, program updates, and QBR content
• Lead end-to-end multi-channel B2B and B2B2C campaigns
• Drive provider/location onboarding and engagement, consumer applications, approvals, purchase volume, usage, and retention
• Execute account-based and segment-based marketing for priority partner segments and locations
• Drive point-of-sale and in-location conversion through toolkits, signage, scripts, and training materials
• Build and optimize acquisition and lifecycle communications, including email automation and journey mapping
• Create and manage case studies, webinars, one-pagers, playbooks, emails, and partner toolkits
• Use analytics, testing, and segmentation to optimize targeting, messaging, channel mix, and offers/promotions
• Track and communicate KPIs including leads, conversion, applications, approvals, purchase volume, usage, and ROI
• Coordinate cross-functional work across Sales, Client Management, Lifecycle, Product, Operations, Risk/Compliance, Finance, and Creative/Agency teams
• Perform other duties and special projects as assigned

• Manage marketing planning for Audiology, Optometry, and Ophthalmology
• Translate market trends and buyer journeys into data-driven plans
• Align plans with partner and product growth goals and identify efficiency opportunities
• Present marketing plans, business reviews, and marketing calendars to leadership, stakeholders, and partners
• Manage omni-channel, multi-product programs driving acquisition, activation, usage, and retention
• Manage B2B/B2B2C initiatives to grow provider and consumer accounts, volume, and repeat usage
• Innovate offers, pricing, and promotions to improve usage and retention
• Drive cardholder and provider lifecycle activation, reactivation, engagement, and cross-shopping
• Manage CareCredit brand presence in-market with Brand
• Manage industry relationships and execute partnership marketing plans
• Coordinate with Sales, Client Management, Lifecycle, Product, Operations, Risk/Compliance, Finance, and Creative/Agency teams
• Manage cross-functional projects and collaboration across multiple management levels
• Serve as Sight & Sound industry subject-matter expert for omni-channel campaigns
• Use research, analytics, and insights to optimize plans and ROI
• Track budgets and expenses
• Leverage AI/MarTech to improve efficiency and operating rhythm
• Handle special projects as needed

AVP, Specialty and Wellness

• Manage marketing planning for Audiology, Optometry, and Ophthalmology, translating trends and buyer journeys into data-driven plans
• Align marketing plans with partner and product growth goals and identify efficiency opportunities
• Present marketing plans, business reviews, and marketing calendars to leadership, stakeholders, and partners
• Manage omni-channel, multi-product programs driving acquisition, activation, usage, and retention
• Manage B2B/B2B2C initiatives to grow provider and consumer accounts, volume, and repeat usage
• Innovate offers, pricing, and promotions to improve usage and retention
• Partner with cardholder and provider lifecycle teams to drive activation, reactivation, engagement, and cross-shop
• Manage CareCredit brand presence in-market with Brand
• Manage industry relationships and execute partnership marketing plans
• Coordinate cross-functional work across Sales, Client Management, Lifecycle, Product, Operations, Risk/Compliance, Finance, Creative/Agency, with no direct reports
• Manage cross-functional projects and drive collaboration across multiple management levels
• Serve as Sight & Sound industry subject matter expert for omni-channel campaigns
• Use research, analytics, and insights to optimize plans and ROI
• Track budgets and expenses
• Leverage AI/MarTech to improve efficiency and operating rhythm
• Handle special projects as needed

AVP, Specialty and Wellness Marketing

• Develop and manage the lifecycle journey for providers enrolled in the CareCredit provider loyalty program
• Provide a world-class experience for CareCredit loyalty program providers
• Partner with the Loyalty Marketing Leader to develop program enhancements and communicate them throughout the CareCredit organization
• Develop a new provider journey using financial rewards, benefits, experiences, and education to build excitement, loyalty, and provider practices
• Manage ad-hoc and large-scale sweepstakes from rules creation through prize fulfillment
• Manage a referral program that drives new providers to CareCredit through financial incentives
• Develop an omnichannel program across all channels
• Work cross-functionally with digital, sales, Salesforce, and performance marketing teams
• Incorporate personalization into all campaigns
• Establish key performance indicators with Analytics to measure program engagement, incremental sales, and brand affinity
• Perform other duties and special projects as assigned

VP, Client Marketing

• Develop and manage the lifecycle journey for providers enrolled in the CareCredit provider loyalty program
• Provide a world-class experience for CareCredit providers
• Partner with the Loyalty Marketing Leader to develop program enhancements and communicate them to the CareCredit organization
• Develop a new provider journey for the CareCredit Loyalty program using financial rewards, benefits, experiences, and education
• Manage ad-hoc and large-scale sweepstakes from rules creation through prize fulfillment
• Manage a referral program that drives new providers to CareCredit through financial incentives
• Develop an omnichannel program across all channels
• Work cross-functionally with digital, sales, Salesforce, and performance marketing teams
• Incorporate personalization into campaigns
• Establish KPIs with Analytics to measure program engagement, incremental sales, and brand affinity
• Perform other duties and special projects as assigned

Data Engineer

• Provide technical leadership for building and enhancing on-premises data warehouse solutions and accelerating migration to AWS, including Amazon Redshift
• Understand and manage stakeholder data needs within a single business vertical
• Design and implement scalable, fault-tolerant data applications on-premises and in AWS to store and process terabytes of upstream data with high availability
• Partner with information architects, platform architects, data scientists and product management on requirements and solution design
• Evaluate business and system processes, enterprise standards and procedures to resolve problems
• Comply with data management policies, standards and procedures
• Lead design, development, testing oversight and production implementation using on-premises RDBMS platforms, Ab Initio, SQL and AWS/Amazon Redshift
• Lead the technical team in delivering data solutions and identifying system and process enhancements
• Collaborate with Product Owners, Product Managers, Program Managers, Scrum Masters and team members in a Scaled Agile framework
• Manage business partner relationships and inter-group planning among technology leadership and peers
• Track data engineering trends and promote recommended practices
• Promote automation and innovative frameworks to avoid redundancy
• Collaborate with data engineering team members to promote Synchrony values and culture
• Perform other duties and special projects as assigned

VP, Enterprise Capacity Planning, Forecasting

AVP, Specialty & Wellness Marketing – Focus Markets

AVP, Practice Development Manager – Oklahoma, New Mexico, West Texas

VP, Event Marketing – Experiences

AVP, Actimize Product Engineer III

SVP, Technology – Governance

VP, Head of Program Management – AI

SVP, AI Governance

AVP, Specialty & Wellness

AVP, Specialty & Wellness

AVP, Specialty and Wellness

AVP, Specialty and Wellness Marketing

VP, Client Marketing

VP, Client Marketing

Senior Data Engineer