Tokio Marine Seguradora

Call Center Representative

• Analyze customer experience metrics, with a focus on NPS.
• Evaluate customer and insurance broker comments to identify improvement opportunities.
• Analyze customer and insurance broker journeys.
• Identify opportunities to improve processes and service models.
• Turn data and metrics into practical actions.
• Support continuous improvement initiatives.
• Prepare communications and guidance for customer service teams.
• Collaborate with agents, supervisors, coordinators, and leadership.
• Contribute to improving the customer experience while keeping the employee experience in mind.

Contact Center Quality Analyst

Attorney

• Handle corporate law and institutional governance matters
• Participate in preparing for and supporting meetings of the executive board, boards of directors, and advisory bodies (committees, commissions, etc.)
• Ensure the compliance of matters submitted to governance bodies
• Liaise with internal departments and senior management
• Manage corporate communications among group companies
• Prepare periodic reports for the headquarters
• Support regulatory matters related to the corporate environment
• Work jointly with the corporate legal department in managing the companies under the attorney’s responsibility
• Provide legal advice to internal departments, issuing technical legal opinions and assisting with the interpretation of legal matters
• Conduct legal research and monitor legislative trends
• Draft, review, and formalize corporate minutes, corporate policies, and internal regulations related to compliance and regulatory matters

Mid-Level Corporate Attorney – Corporate Law

• Draft strategic legal opinions for internal departments, focusing on risk mitigation and decision-making support
• Analyze, draft, and review contracts, policy wordings, terms and conditions, and strategic documents
• Provide legal advisory support to Claims, Product, Business, Sales, and Partnerships teams
• Assess legal and regulatory impacts, with a focus on SUSEP and CNSP regulations and legislation applicable to the insurance sector
• Provide legal support for the development, structuring, and launch of new products and operations
• Participate in strategic meetings with internal stakeholders, providing legal guidance and risk perspective
• Support matters involving regulatory authorities, including responses to official requests and inquiries
• Monitor and interpret legislative and regulatory changes, disseminating knowledge to the relevant teams
• Provide legal support on reinsurance and coinsurance matters, where applicable

Mid-Level Operational Lawyer – Advisory

• Review the registration of Small Claims Court proceedings and forward them to law firms/regional offices, following them through to closure
• Request all mandatory and complete supporting documentation needed to substantiate the company’s defense strategy
• Establish judicial reserves using the systems available within the department, ensuring compliance with SUSEP legal requirements
• Schedule payments for court-ordered indemnities, legal fees, and expenses through the department’s system
• Ensure compliance with court deadlines and prevent the imposition of penalties
• Request supporting documentation and copies for the analysis of settlements by the proactive unit, ensuring complete information for analysis and negotiation and reducing company costs

Legal Operations Assistant, Persons with Disabilities

Product Analyst

• Conduct visits and consultative meetings with partners and clients to understand their operations, challenges, and needs.
• Map customer journeys, identify pain points, and uncover opportunities to improve the experience.
• Investigate the causes of low conversion rates, operational challenges, and growth opportunities.
• Collect, analyze, and consolidate feedback from clients and partners.
• Prepare assessments and action plans with proposed improvements to products, processes, and services.
• Work collaboratively with the Sales, Product, Operations, and Technology teams to enable solutions.
• Monitor the implementation of improvements and measure their impact on clients and partners.

Mid-Level Product Analyst – Real Estate Products

Manager

• Develop and expand business with partner cooperatives.
• Conduct frequent visits to cooperatives and commercial relationship locations.
• Identify opportunities to grow the portfolio and increase production.
• Act as the company’s commercial representative in the region.
• Build relationships with cooperative members, managers, directors, and presidents.
• Deliver product training and presentations at seminars and events organized by Sicredi.
• Support the promotion of insurance products through cooperatives.
• Use metrics and reports to monitor regional results.
• Focus on business generation, production expansion, and market growth.
• Work with multiquote and integration tools used by the cooperative channel.
• Analyze performance figures and monitor commercial KPIs.
• Independently manage schedules, travel, and priorities.

Commercial Manager – Cooperatives

Underwriter

• Prepare quotations for the department in accordance with established guidelines and within the authority limits applicable to the position
• Advise the Commercial team and insurance brokers by providing technical support on products, clauses, and terms and conditions
• Analyze risk conditions to assess feasibility and suitability
• Underwrite risks, recommending terms and conditions consistent with the activity and exposure
• Support the policy issuance process by verifying the required documentation
• Negotiate ceded and assumed coinsurance arrangements and risks in the facultative market
• Analyze inspection reports for risk acceptance
• Participate in projects related to the Underwriting area
• Monitor the performance of the insurance portfolio and prepare periodic reports

Senior Underwriting Analyst – Engineering Risks

Sales

• Manage and develop the broker portfolio.
• Achieve the regional sales targets.
• Conduct sales visits and build relationships with business partners.
• Execute sales campaigns and programs.
• Plan and monitor performance indicators.
• Manage market potential and identify growth opportunities.
• Work throughout the branch’s coverage area, requiring frequent travel.

Junior Sales Manager

Customer Support

• Serve new business and/or renewal segments, contributing to the department’s sales performance indicators
• Support the achievement of sales KPIs by pursuing business opportunities generated through special initiatives suggested by partner teams and insurance brokers
• Provide operational support for all products offered, highlighting their differentiators and encouraging interest in insurance
• Handle more complex matters requiring detailed analysis and/or the pursuit of solutions that help customers and brokers finalize business with us

Customer Relations Representative, Sales

Systems Engineer

• Develop advanced AI solutions using machine learning, deep learning, and NLP
• Transform complex data into actionable insights to support strategic decision-making
• Lead predictive modeling initiatives
• Structure data pipelines and train algorithms with a focus on scalability and performance
• Integrate AI models into enterprise systems using APIs, frameworks, and software engineering best practices
• Ensure solution robustness, security, and interoperability
• Continuously evaluate and improve deployed models
• Monitor accuracy and performance metrics
• Collaborate with cross-functional teams, translating business needs into technical requirements
• Promote a data-driven culture
• Explore new technologies and trends in artificial intelligence
• Conduct POCs and feasibility studies to drive innovation

Senior Systems Analyst – Artificial Intelligence

• Support the development of AI models by applying supervised and unsupervised algorithms under technical guidance
• Collect, clean, and organize data using basic data manipulation tools and simple scripts
• Perform initial testing and adjustments to existing models by following parameters defined by more experienced professionals
• Document activities and technical learnings using established templates and standards
• Participate in technical and team alignment meetings, contributing analyses and suggestions
• Explore AI content and tools through guided learning and project participation

Junior Systems Analyst – Artificial Intelligence

• Manage the cooperative portfolio in the assigned region from a commercial perspective.
• Conduct in-person visits to strategic cooperatives and insurance brokerages.
• Develop business relationships with partner cooperatives and insurance brokers.
• Drive the sale of the company’s new products, expanding the portfolio beyond auto insurance.
• Deliver training to develop commercial channels.
• Support business expansion and achievement of the region’s production targets.
• Share best practices among the operation’s commercial managers.
• Monitor portfolio performance and productivity indicators.
• Build long-term relationships with cooperatives, insurance brokers, and internal teams.

Commercial Manager, Cooperatives

• Provide service and build relationships with insurance brokers.
• Develop and maintain commercial relationships with a portfolio of brokers.
• Provide virtual support and commercial assistance to the partner network.
• Carry out internal development initiatives and corporate training.
• Manage the commercial portfolio by monitoring renewals, quoting opportunities, and business activity.
• Support the achievement of the company’s commercial targets.
• Conduct in-person visits to brokers when necessary.
• Participate in training sessions, meetings, and commercial events.
• Work collaboratively with internal departments and other branch team members.

Junior Commercial Manager

• Develop and expand business with Sicredi cooperatives in Paraná.
• Make frequent visits to cooperatives and commercial relationship locations.
• Identify opportunities to grow the portfolio and increase production.
• Act as the company’s commercial representative in the region.
• Build relationships with cooperative members, managers, directors, and presidents.
• Deliver training sessions and product presentations at seminars and events organized by Sicredi.
• Support the promotion of insurance products among cooperatives.
• Use metrics and reports to monitor regional results.
• Focus on business generation, production expansion, and market growth.
• Work with multiquote tools and integrations used by the cooperative channel.
• Analyze performance figures and monitor commercial metrics.
• Independently manage your schedule, travel, and priorities.

Commercial Manager, Mid-Level – Cooperatives

• Manage the cooperative portfolio in the assigned region from a commercial perspective.
• Conduct in-person visits to strategic cooperatives and brokerage firms.
• Develop business relationships with cooperatives and partner brokers.
• Drive the sale of the company’s new products, expanding the portfolio beyond auto insurance.
• Deliver training to develop commercial channels.
• Support business expansion and achievement of the region’s production targets.
• Share best practices among the operation’s commercial managers.
• Monitor portfolio performance and productivity indicators.
• Build long-term relationships with cooperatives, brokers, and internal teams.