Travelers

Manager

• Direct corporate real estate activities within an assigned portfolio
• Support business operations through delivery of real estate solutions at optimal cost
• Negotiate leases for establishment, renewal, termination, subleasing, expansion, downsizing, and relocation of corporate offices
• Manage facility operations, interior design, tenant construction, furniture installation, and move-in activities
• Determine office space requirements based on staffing projections and business plans
• Oversee brokers and conduct market research to identify suitable office locations
• Analyze financial, demographic, and suitability aspects of alternative sites
• Prepare presentation materials and present alternatives to management
• Prepare recommendation narratives and financial analyses for alternative sites
• Negotiate lease terms, document language, and related issues
• Coordinate broker, legal, and other resource personnel
• Support the Operational Response Team during crisis management events
• Oversee day-to-day facilities outsourced providers
• Support third-party facility and project management staff involved in design, construction, and moves
• Help manage leasing schedules and the budget process
• Identify opportunities to reduce unneeded space and manage the disposition process
• Collaborate with IT, Legal, Human Resources, Security, and other departments
• Assist leadership with reporting and other projects
• Conduct moderately complex financial and business analysis, including financial presentations
• Perform other duties as assigned

Regional Manager – Corporate Real Estate

Data Scientist

• Develop strategies to promote effective data governance practices
• Measure data accuracy, completeness, consistency, and reliability
• Consult with business partners on data management, governance, metadata policies, standards, and best practices
• Develop and own project timelines and plans
• Analyze customer requests for changes to data management tools and production systems
• Govern data availability, usability, integrity, security, and privacy
• Collaborate on the design, development, and implementation of governance practices, roles, and responsibilities
• Develop procedures, processes, and remediation plans to assure data quality
• Perform complex data profiling and analysis and communicate results
• Recommend, develop, maintain, and prioritize business data quality requirements, specifications, and rules
• Define metadata repository, data catalog, reference data management, and data lineage capabilities
• Ensure naming definitions and standards are followed
• Facilitate root cause analysis and resolution of data management issues
• Apply knowledge of data models, relationships, mapping lineage, and business rules to deliver operationally appropriate solutions
• Leverage tools, processes, and workflows to capture knowledge and maintain information relevance
• Design, maintain, and govern taxonomies

Manager, Data Management

General Counsel

• Handle a caseload of predominantly low to moderate complexity
• Develop and apply trial skills and techniques to litigate cases to verdict
• Conduct legal research and prepare persuasive legal writing and presentations
• Supervise research projects delegated to Associate Counsel and paralegals
• Draft pleadings, motions, briefs, discovery, and other documents
• Attend court events and other appointments independently
• Learn and understand Claim and client expectations
• Provide recommendations and case analysis to Claim and insured clients on file-handling strategies
• Build and maintain internal and external client and business partner relationships
• Utilize support staff consistent with office protocols and best practices
• Adhere to file-handling best practices
• Utilize technology, case management systems, and automation
• Travel as required to meet business needs
• Provide advice and training to Claim partners and clients
• Perform other duties as assigned

Counsel, Claim – First Party Group No-Fault Practice

General

• Investigate, evaluate, reserve, negotiate and resolve assigned General Liability bodily injury and property damage claims
• Directly handle assigned severe claims
• Provide quality customer service and ensure file quality and timely coverage analysis and communication with insureds
• Consult with Manager on use of Claim Coverage Counsel as needed
• Investigate claims through contact with policyholders, claimants, witnesses, law enforcement, agents, medical providers and technical experts
• Interview witnesses and stakeholders and complete outside investigations as needed
• Identify, select and direct internal and external resources such as Subrogation, Risk Control, nurse consultants, fire or fraud investigators, and other experts
• Verify injury and property damage through review of records and documentation
• Maintain claim files and document claim activities
• Review Claim File Analysis for quality standards and trend analysis
• Use diary management systems to ensure timely claim handling
• Evaluate liability and damages exposure and establish indemnity and expense reserves
• Recommend and participate in roundtables and authority discussions
• Share creative resolution techniques and develop resolution strategies
• Dispose of claims within delegated authority and negotiate with insureds, claimants or legal representatives
• Manage litigated claims, including litigation planning, counsel selection, claim and litigation strategy, and legal expense control
• Attend depositions, mediations, arbitrations, pre-trials, trials and other legal proceedings as needed
• Update appropriate parties with new facts
• Perform other duties as assigned

General Liability Technical Specialist

• Participate in the Travelers EDGE® Year-Round and Summer 2027 Internship
• Work in a hybrid arrangement at the Hartford, Connecticut or St. Paul, Minnesota location
• Perform internship activities within Travelers’ Corporate Services/Other job category

Internship

• Investigate, evaluate, reserve, negotiate, and resolve assigned General Liability Bodily Injury and Property Damage claims
• Handle assigned severity claims throughout the claim life cycle
• Provide quality customer service and conduct coverage analysis and communication with insureds
• Consult with managers on use of Claim Coverage Counsel
• Investigate claims through contact with policyholders, accounts, claimants, law enforcement, witnesses, agents, medical providers, and technical experts
• Complete outside investigations as needed
• Identify, select, and direct internal and external resources including subrogation, risk control, nurse consultants, fire investigators, fraud investigators, and other experts
• Verify injuries and property damage through records and documentation review
• Maintain claim files and document claim activities
• Review Claim File Analysis for quality standards and trend analysis
• Use diary management systems for timely claim handling
• Establish and maintain indemnity and expense reserves
• Recommend and attend or present at roundtables and authority discussions
• Share creative resolution techniques and mentor less experienced claim professionals
• Apply claim quality management protocols and best practices
• Develop creative resolution strategies and dispose of claims within delegated authority
• Negotiate claims with insureds, claimants, and legal representatives
• Manage litigated claims and develop litigation plans with staff or panel counsel
• Select counsel, direct claim and litigation strategy, and control legal expenses
• Manage allocated and unallocated loss adjustment expenses
• Attend depositions, mediations, arbitrations, pre-trials, trials, and other legal proceedings as needed
• Update relevant parties on new facts, liability analysis, and settlement options
• Transfer cases to another level of claim professional when required by severity or complexity
• Fulfill service commitments to accounts and respond to agents and brokers
• Represent Travelers as a technical resource and comply with professional guidelines and state laws
• Share accountability with business partners for quality results
• Evaluate recovery potential and handle or direct recovery efforts
• Perform other duties as assigned

Senior General Liability Technical Specialist

Infrastructure Engineer

• Administer and improve enterprise Microsoft 365 messaging and collaboration services
• Manage Exchange Online and on-premises Exchange Server in a hybrid environment
• Administer Azure AD Connect, mail flow, mailboxes, distribution groups, routing policies, server health, queues, retention, and archiving
• Manage enterprise Teams policies, meetings, client updates, and Teams Phone System capabilities
• Maintain integrations with Exchange, SharePoint, and OneDrive
• Use PowerShell automation for onboarding and offboarding, licensing and mailbox setup, Teams configuration, batch changes, health reporting, usage analysis, monitoring, configuration management, patching, and backups
• Provide Tier 3 troubleshooting and root cause analysis
• Manage escalations to Microsoft Support
• Plan and execute Exchange updates, mailbox migrations, Microsoft 365 feature deployments, and possible tenant-to-tenant migrations
• Apply testing and change-management processes
• Create documentation, runbooks, and training
• Collaborate with Network, Security, and Help Desk teams

Infrastructure Engineer II – Microsoft 365, Exchange

Representative

• Participate in structured training covering insurance policies, claim processes, systems, and procedures through virtual, classroom, and on-the-job training
• Assess coverage to determine compensability
• Investigate claims by gathering information from policyholders, claimants, and witnesses
• Partner with resources to obtain evidence and assess claims for potential fraud
• Establish claim reserves, determine claim resolution amounts, and issue accurate payments
• Develop and execute action plans for effective claim resolution
• Communicate claim status to all parties, including business customers
• Maintain accurate claim activity records in claim management systems
• Adapt to new workflows, technology implementations, system upgrades, and digital tool rollouts
• Manage personal and business insurance damage claims involving automobiles, heavy equipment, mobile equipment, and property damage
• Perform other duties as assigned

Inside Auto Claim Representative

• Manage auto physical damage claims from first notice of loss through resolution and settlement
• Handle low to moderate complexity cases, including total loss evaluations and vehicle repair oversight
• Evaluate policy terms, conditions, and exclusions to determine coverage, liability, and damage
• Negotiate equitable settlements within authority
• Coordinate with appraisal teams and repair facilities for accurate damage assessments and timely resolution
• Conduct investigations, gather relevant facts, document findings, and maintain accurate claim records
• Determine settlement amounts based on appraisal estimates
• Write denial letters, Reservation of Rights, and other necessary correspondence when appropriate
• Provide timely and professional communication to customers, representatives, and internal stakeholders
• Adapt to new technology implementations, system upgrades, and AI-related digital tool rollouts
• Perform other duties as assigned

Auto Physical Damage Claim Representative

Risk

• Provide expert onsite consulting to customers across the region regarding risk exposures and loss controls
• Support underwriting execution and processes
• Maintain a consistent field presence, spending approximately 20%–50% of the time with customers onsite or virtually
• Travel to customers, including possible long-distance, overnight, and multi-night trips
• Conduct highly complex risk evaluations for Travelers customers
• Identify exposures, loss controls, and opportunities for improved risk management
• Share findings with Underwriting to support effective risk pricing
• Educate customers on risk management and influence adoption of recommended changes
• Mentor Risk Control consultants and less experienced Specialists
• Review survey reports for accuracy and thoroughness through peer reviews
• Help newer Specialists prepare for customer surveys
• Provide guidance and feedback on technical matters
• Study emerging issues and track loss trends in claim data
• Attend industry conferences occasionally
• Deliver targeted training to Risk Control consultants, Specialists, customers, and business partners
• Perform other duties as assigned

Senior Property Risk Engineer

Software Engineer

• Support the Risk Control Property Specialist discipline
• Deliver specialized technical solutions for lower-complexity risks
• Consult onsite or virtually with customers regarding risk exposures and loss controls
• Support underwriting and claim execution and processes
• Maintain a consistent field presence, spending approximately 20%–50% of the time with customers
• Travel to customers, including possible long-distance, overnight, and multi-night trips
• Build expertise through discipline-specific training, customer surveys, and feedback from experienced team members
• Assist with and conduct customer risk evaluations
• Identify exposures, loss controls, and opportunities for improved risk management
• Share findings with Underwriting to support effective risk pricing
• Educate customers on risk management and influence adoption of recommended changes
• Support development of field consultant training programs through research on emerging issues and claim-data loss trends
• Perform other duties as assigned

Associate Specialist, Property Risk Engineering

Appraiser

• Physically inspect and assess vehicle damage from accidents, weather events, and other covered losses through virtual or on-site inspections
• Review estimates and conduct virtual inspections with repair facilities
• Prepare repair estimates using industry-standard estimating software
• Determine actual cash value and settle vehicle total losses using market research, comparable vehicle analysis, and valuation tools
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators
• Collaborate with claim representatives, body shops, and vendors to coordinate repairs and resolve issues
• Explain the appraisal process, answer questions, and keep vehicle owners informed
• Adapt to technology implementations, system upgrades, and AI-focused digital tool rollouts
• Serve as a technical resource for auto claim staff and advise claim professionals on claim damages
• Perform other duties as assigned

Auto Appraiser

Full-stack Engineer

• Lead an engineering team while remaining accountable for professional growth, delivery outcomes, and technical system health
• Own technical decisions within established engineering standards and influence broader technical decisions
• Partner with product ownership to define outcomes, system design, delivery cost, technical feasibility, scope, and priorities
• Perform complex analysis, advanced design, and development across rating systems and the broader technology stack
• Mentor engineers through pairing, code review, design review, and deliberate delegation
• Manage trade-offs involving system flexibility, technical debt, and cross-team integration contracts
• Surface capacity constraints and escalate unresolved technical-product disagreements
• Maintain operational artifacts and ensure system status is findable
• Partner with data science and actuarial teams to integrate analytical models, including GLMs, GBMs, externally developed models, BYOM, and MLOps patterns
• Contribute to broader engineering standards and represent the team’s perspective on cross-cutting patterns
• Design, develop, analyze, configure, test, debug, troubleshoot, document, monitor, and implement software based on specifications
• Consult with users on hardware, software, and system functional specifications
• Manage effective use of resources and act as a subject matter expert across applications, systems, and technologies
• Perform other duties as assigned

Senior Software Engineer – Rating, TypeScript, AWS, Earnix

Associate

• Participate in structured training classes covering insurance policies, claim processes, systems, and procedures
• Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision
• Investigate, develop, and evaluate action plans for claim resolution
• Assess coverage and determine claim compensability under Workers Compensation, including evaluating potential fraud
• Participate in telephonic and/or onsite file reviews
• Learn to determine coverage, compensability, and exposure based on policy terms and claim facts
• Gather information from policyholders, claimants, witnesses, and third-party providers
• Communicate claim status to business customers, injured employees, medical providers, and legal counsel
• Maintain accurate claim activity records in claim management systems
• Coordinate medical treatment with internal or external resources when appropriate
• Demonstrate openness to continuous learning, particularly in AI and digital transformation
• Perform other duties as assigned

Workers Compensation Associate – Claim Representative

• Partner with leaders across multiple business areas to align goals with overall business strategy
• Own execution of the business area’s multi-year strategic plan
• Generate ideas that meet business needs and improve business performance
• Drive buy-in and implementation of process improvement opportunities across multiple portfolios
• Ensure understanding of business transformation and related change management strategies
• Monitor marketplace and competitor trends and industry data, translating them into operations strategy
• Manage business planning and budgeting
• Drive Cost Benefit Analysis discussions around hard and soft benefit realization and tracking
• Manage and oversee teams of business professionals
• Perform other duties as assigned