Trulieve

Supply Chain

• Assist the General Manager and Assistant General Manager with leadership and supervision of store personnel
• Monitor and maintain store inventory and ensure accurate inventory reporting
• Ensure compliance with state-specific regulations
• Review, communicate, and enforce company SOPs and communicate changes to employees
• Conduct inventory audits and required cycle counts with management
• Perform system adjustments and participate in root-cause analysis
• Help determine, initiate, and execute corrective actions
• Perform key-holding supervisor duties, including opening and closing procedures and basic staff supervision
• Maintain retail processes and brand standards in visual merchandising
• Handle and resolve patient issues and escalations
• Maintain professional working relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

Associate Inventory Manager

Supervisor

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Achieve key performance metrics
• Ensure efficient daily operation of the store
• Ensure regulatory compliance with all state-specific regulations
• Assume key-holding supervisor duties related to opening and closing procedures
• Supervise staff and retail processes
• Maintain brand standards in visual merchandising
• Review, communicate, and ensure compliance with company SOPs
• Communicate SOP changes to employees
• Provide coaching, training, and development focused on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

Shift Supervisor

• Assist the General Manager in maintaining 100% accuracy of the store’s inventory
• Oversee preparation and processing of product and patient transfers daily
• Make recommendations for product overages and shortages daily
• Maintain inventory in compliance with state regulations
• Assist in implementing company policies and operating procedures for inventory controls
• Analyze and resolve inventory issues
• Record inventory, ensuring compliance and accuracy in all phases of production
• Monitor warehouse transactions, including shipping, receiving, and transfers
• Perform cycle counts daily, weekly, or monthly as needed
• Conduct inventory audits with the General Manager as needed
• Follow written audit programs and perform physical inventory checks
• Log receipts and documentation to ensure accurate inventory accounts
• Assist in scheduling inventory and compliance personnel as required
• Perform system adjustments and participate in root-cause analysis
• Help determine, initiate, and execute corrective actions
• Collect, audit, and file required paperwork for state compliance
• Maintain strict confidentiality in compliance with regulatory and HIPAA guidelines
• Work flexible hours based on store needs, including evenings, weekends, and holidays

Associate

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects
• Facilitate customer purchases in accordance with state regulations
• Provide exceptional customer service, empathy, compassion, and elevated patient service
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders accurately, efficiently, and on time
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Work with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management
• Perform delivery associate tasks as needed, including following delivery procedures
• Process online orders, including deliveries, within a two-hour timeframe

Dispensary Associate – Part Time

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Support achievement of key performance metrics and efficient daily store operations
• Open and close the store and perform basic supervision of staff and retail processes as a key-holding supervisor
• Maintain brand standards in visual merchandising
• Ensure compliance with state-specific regulations and company SOPs
• Communicate SOP changes to employees
• Provide coaching, training, and development focused on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain confidentiality and compliance
• Perform other tasks assigned by management

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Achieve key performance metrics and support efficient daily store operations
• Ensure regulatory compliance and exceptional customer experience
• Perform key-holding supervisor duties, including opening and closing procedures
• Supervise staff and retail processes
• Maintain brand standards in visual merchandising
• Review, communicate, and ensure compliance with company SOPs
• Communicate SOP changes to employees
• Provide coaching, training, and development focused on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Facilitate customer purchases in accordance with state regulations
• Assist Managers and Shift Supervisors with returns according to company policy
• Prepare and process patient orders accurately and efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns on customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management
• When needed, perform delivery associate tasks, including following delivery policies
• When needed, process online orders, including deliveries, within a 2-hour timeframe

Dispensary Associate, Part Time

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Facilitate customer purchases in accordance with state regulations
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders efficiently and on time
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management, including team crossover duties as needed
• Assist with processing online orders, including deliveries, within a 2-hour timeframe
• May fulfill delivery associate responsibilities

Dispensary Associate

Technician

• Troubleshoot, maintain, and install processing and packaging equipment
• Troubleshoot electrical distribution, HVAC, and lighting systems
• Follow planned maintenance procedures and schedules
• Respond to line calls and maintenance tickets according to priority
• Maintain HVAC, plumbing, lighting, building systems, and structures
• Collaborate with the maintenance team to solve building and production equipment problems
• Assist with inventory of parts and materials
• Document usage of parts and materials
• Document completion of maintenance items according to the Planned Maintenance Procedure
• Perform other duties as assigned

Maintenance Technician

Manager

• Lead and supervise store personnel
• Track and manage inventory
• Achieve key performance metrics
• Ensure efficient daily store operations
• Ensure regulatory compliance with state-specific regulations
• Deliver exceptional customer experiences
• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Review, communicate, and enforce company SOPs and communicate changes to employees
• Evaluate employee performance and identify hiring and training needs
• Coach, train, and develop the team to meet service standards and objectives
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Schedule staff effectively within the labor budget
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management
• Report to the Area Manager

General Manager

Team Lead

• Create an inspiring team environment with an open communication culture
• Oversee day-to-day operation of the flower processing department with the Department Supervisor
• Conduct in-process quality checks and take necessary actions for non-compliance
• Understand quality measures and KPI linkage to site results and vision
• Ensure compliance with necessary CGMP standards
• Set clear team goals
• Delegate tasks and set deadlines
• Monitor team performance and report hourly metrics
• Motivate team members
• Identify training needs and provide coaching
• Listen to team feedback and resolve issues or conflicts

Flower Team Lead

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Facilitate customer purchases in accordance with state regulations
• Assist Managers and Shift Supervisors with returns according to company policy
• Prepare and process patient orders efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Work with leadership and management to resolve customer issues
• Document customer issues and concerns on customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management
• Perform delivery associate duties as needed, including delivery compliance and following delivery procedures
• Process online orders, including deliveries, within a 2-hour timeframe as needed

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Help achieve key performance metrics and ensure efficient daily store operations
• Ensure regulatory compliance and exceptional customer experience
• Perform key-holding supervisor duties, including opening and closing procedures and basic supervision of staff and retail processes
• Maintain brand standards in visual merchandising
• Ensure compliance with state-specific regulations and company SOPs
• Communicate SOP changes to employees
• Provide coaching, training, and development focused on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain confidentiality and compliance
• Perform other tasks assigned by management
• Report to the General Manager

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Facilitate customer purchases in accordance with state regulations
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Process online orders, including deliveries, within a two-hour timeframe as needed
• Perform delivery associate duties as needed

• Guide customers through their cannabis journey by educating them about product benefits and potential side effects
• Facilitate customer purchases in accordance with state regulations
• Provide exceptional customer service, empathy, compassion, product knowledge, and patient service
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders promptly and efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management
• Perform delivery associate tasks as needed, including delivery compliance and driving requirements
• Process online orders, including deliveries, within a 2-hour timeframe