UMass Memorial Health

Nurse

• Plan, deliver, and manage direct patient care using the nursing process and nursing practice standards
• Manage patient care from admission to discharge according to the patient population’s developmental age
• Perform patient assessments and reassessments
• Develop and coordinate individualized care plans, including discharge planning
• Direct, supervise, coordinate, and evaluate nursing care in the assigned clinical setting
• Delegate appropriately according to job descriptions and competency levels
• Document patient care and education plans
• Educate patients, families, and significant others
• Collaborate with healthcare providers to ensure quality and continuity of care
• Administer medications, perform treatments and therapies, operate equipment, and assist physicians with procedures and special tests
• Participate in Nursing Governance activities
• Support professional growth and assist with staff education and development
• Participate in performance and quality improvement initiatives
• Comply with departmental policies, procedures, objectives, health and safety requirements
• Attend required meetings, conferences, and seminars
• Maintain regular, reliable, and predictable attendance
• Perform other similar and related duties as required or directed

Registered Nurse

• Plan, deliver, and manage direct patient care using the nursing process and standards of nursing practice
• Utilize the Nursing Process to manage patient care from admission to discharge, appropriate to patient developmental age
• Perform patient assessments and reassessments
• Develop and coordinate individualized care plans, including discharge planning
• Direct, supervise, coordinate, and evaluate nursing care within the assigned clinical setting
• Delegate appropriately according to job descriptions and competency levels
• Document patient care
• Develop, implement, coordinate, and document education plans for patients, families, and significant others
• Ensure quality and continuity of care through collaboration with other healthcare providers
• Administer medications; perform treatments and therapies; operate equipment according to policy and procedure
• Assist physicians with treatments, procedures, and special tests
• Participate in and support Nursing Governance activities
• Assume responsibility for professional growth and assist with staff education and development
• Participate in performance improvement initiatives and apply quality improvement in daily operations
• Comply with departmental policies, procedures, objectives, health and safety regulations, and meeting requirements
• Maintain professionalism, tolerance, civility, and acceptance toward employees, patients, and visitors
• Perform other similar and related duties as required or directed

Registered Nurse – 24 Hour Nights

• Plan, deliver, and manage direct patient care using the nursing process and nursing practice standards
• Manage patient care from admission through discharge
• Perform patient assessments and reassessments
• Develop and coordinate individualized care plans, including discharge planning
• Direct, supervise, coordinate, and evaluate nursing care
• Delegate tasks appropriately according to job descriptions and competency levels
• Document patient care
• Develop, implement, coordinate, and document education plans for patients, families, and significant others
• Collaborate with healthcare providers to ensure quality and continuity of care
• Administer medications and perform treatments and therapies
• Operate equipment according to policies and procedures
• Assist physicians with treatments, procedures, and special tests
• Participate in and support Nursing Governance activities
• Pursue professional growth and assist with staff education and development
• Participate in performance improvement and quality improvement initiatives
• Comply with departmental policies, procedures, objectives, health and safety regulations, and meeting requirements
• Maintain regular, reliable, and predictable attendance
• Perform other related duties as required or directed

Registered Nurse, Resource Nurse, Nights

• Plan, deliver, and manage direct patient care using the nursing process and standards of nursing practice
• Utilize the nursing process to manage patient care from admission to discharge
• Perform patient assessments and reassessments
• Develop and coordinate individualized care plans, including discharge planning
• Direct, supervise, coordinate, and evaluate nursing care
• Delegate appropriately according to job descriptions and competency levels
• Document patient care
• Develop, implement, coordinate, and document education plans for patients, families, and significant others
• Collaborate with healthcare providers to ensure quality and continuity of care
• Administer medications; perform treatments and therapies; operate equipment; assist physicians with treatments, procedures, and special tests
• Participate in Nursing Governance activities
• Pursue professional growth and assist with staff education and development
• Participate in performance improvement and quality improvement initiatives
• Comply with departmental policies, procedures, objectives, health and safety requirements, and meeting obligations
• Maintain regular, reliable, and predictable attendance
• Perform other related duties as required or directed

Registered Nurse, 24 Hour Nights

• Plan, deliver, and manage direct patient care using the nursing process and nursing practice standards
• Utilize the nursing process to manage patient care from admission to discharge
• Perform patient assessments and reassessments
• Develop and coordinate individualized care and discharge plans
• Direct, supervise, coordinate, and evaluate nursing care in the assigned clinical setting
• Delegate appropriately according to job descriptions and competency levels
• Document patient care
• Develop, implement, coordinate, and document education plans for patients, families, and significant others
• Collaborate with healthcare providers to ensure quality and continuity of care
• Administer medications; perform treatments and therapies; operate equipment; and assist physicians with treatments, procedures, and special tests
• Participate in Nursing Governance activities
• Support professional growth and assist with staff education and development
• Participate in performance improvement initiatives and apply quality improvement in daily operations
• Comply with departmental policies, procedures, objectives, health and safety regulations, and meeting requirements
• Maintain professionalism, respect, civility, tolerance, and acceptance toward employees, patients, and visitors
• Perform other similar and related duties as required or directed

Registered Nurse – 36 Hour Nights

• Plan, deliver and manage direct patient care using the nursing process and nursing practice standards
• Use the Nursing Process to manage patient care from admission to discharge
• Perform patient assessments and reassessments
• Develop and coordinate individual care plans, including discharge planning
• Direct, supervise, coordinate and evaluate nursing care in the assigned clinical setting
• Delegate appropriately according to job descriptions and competency levels
• Document patient care
• Develop, implement, coordinate and document education plans for patients, families and significant others
• Collaborate with healthcare providers to ensure quality and continuity of care
• Administer medications; perform treatments and therapies; operate equipment according to policy and procedure
• Assist physicians with treatments, procedures and special tests
• Participate in and support Nursing Governance activities
• Pursue professional growth and assist with staff education and development
• Participate in performance improvement and apply quality improvement in daily operations
• Comply with departmental policies, procedures, objectives, health and safety regulations
• Attend required meetings, conferences and seminars
• Maintain regular, reliable and predictable attendance
• Perform other related duties as required or directed

• Plan, deliver, and manage direct patient care using the nursing process and standards of nursing practice
• Use the nursing process to manage patient care from admission to discharge
• Perform patient assessments and reassessments
• Develop and coordinate individualized plans of care, including discharge planning
• Direct, supervise, coordinate, and evaluate nursing care in the assigned clinical setting
• Delegate appropriately according to job descriptions and competency levels
• Document patient care
• Develop, implement, coordinate, and document education plans for patients, families, and significant others
• Collaborate with healthcare providers to ensure quality and continuity of care
• Administer medications; perform treatments and therapies; operate equipment according to policy and procedure
• Assist physicians with treatments, procedures, and special tests
• Participate in and support Nursing Governance activities
• Pursue professional growth and assist with staff education and development
• Participate in performance-improvement initiatives and apply quality improvement in daily operations
• Comply with departmental policies, procedures, objectives, and health and safety requirements
• Attend required meetings, conferences, and seminars
• Maintain professionalism, tolerance, civility, and acceptance toward employees, patients, and visitors
• Perform other similar and related duties as required or directed

Pharmacist

• Perform medication-related tasks under the direct supervision of a technician supervisor and pharmacist
• Package and prepare all forms of medications
• Process orders using the pharmacy computer system
• Deliver patient medications and stock automated medication stations (Pyxis machines)
• Troubleshoot routine technical problems with pharmacy technology and equipment
• Prepare sterile products using aseptic technique, including parenteral nutrition, antibiotics, and other IV drugs
• Maintain inventory, reorder and restock medications, and monitor expiration dates
• Maintain required documentation and patient confidentiality
• Assist in generating pharmacy reports
• Conduct medication room inspections
• Assemble drugs accurately and efficiently for pharmacist review
• Repackage bulk drugs in unit-of-use containers
• Assist with quality indicator monitoring and yearly inventory
• Participate in problem-solving, operational improvement, Continuous Quality Improvement activities, and teams
• Comply with departmental policies, procedures, objectives, and regulatory requirements
• Attend required meetings, conferences, and seminars
• Maintain a clean, orderly, professional, tolerant, civil, and accepting work environment
• Perform other similar and related duties as required or directed

Certified Pharmacy Technician

General

• Perform ultrasound scans to produce images assisting physicians in diagnosing injury and/or disease for patients of all ages
• Obtain and record patient clinical information and history and verify physician assessment using Universal Protocol
• Adjust imaging procedures and techniques for patient size, age, or condition
• Assist, transfer, and position patients while ensuring modesty and physical safety
• Select scan parameters appropriate to the examination and patient condition
• Process and record scanned images according to Radiologist protocol
• Review scans with Radiologists as requested
• Document work accurately in HIS/RIS/PACS systems
• Check equipment operation and ensure quality assurance and maintenance schedules are followed
• Maintain cleanliness of tables and equipment and stock rooms with linen and supplies
• Assist in other areas/modalities as needed
• Attend required meetings, conferences, and seminars
• Perform other related duties as required or directed

Ultrasound Technologist

• Provide nursing care to assigned patients under the supervision of the Nurse Director or designee
• Assess patients and plan care using the nursing process
• Perform nursing tasks according to policies and procedures
• Respond effectively to urgent and emergent situations
• Delegate and coordinate patient care administered by staff
• Coordinate information exchange among staff, physicians, and administration
• Manage changing unit flow and patient acuity
• Document patient care using the correct format
• Report significant patient information in a timely manner
• Use communication techniques appropriate to patients’ level of understanding
• Assist with monitoring activities related to improvement initiatives
• Support new techniques and procedures using lean theory/processes
• Participate in hospital councils or committees
• Pursue new learning experiences, including clinical ladders
• Promote cooperation and understanding while serving as a teacher and role model

Licensed Practical Nurse – PT/Per Diem

• Answer telephone calls and triage customer requests to pharmacist staff
• Triage pharmacy window requests
• Deliver medications to patient care areas and pick up physician orders and returned medications
• Complete scheduled rounds on patient care areas
• Manage inventory, including ordering, receiving, storing, labeling, and checking expiration dates of medications and supplies
• Package unit-dose medications with appropriate labeling
• Pre-pack bulk medications and compound ointments, creams, oral solutions, and other medications as needed
• Complete drug distribution tasks under pharmacist supervision
• Operate and maintain Pyxis distribution systems, including refilling, loading, inventory maintenance, expiration dating, troubleshooting, customer service resolution, and controlled-substance discrepancy assistance
• Assist with Pyxis inventory optimization and identify quality and customer-service improvements
• Train colleagues and technical staff as needed
• Complete IV room distribution assignments following USP 797 standards and pharmacy policies
• Prepare patient-specific IV medications, batch IV products, parenterals, syringes, infusions, TPNs, and other IV preparations
• Complete IV room quality-control tasks, including hood-cleaning documentation, temperature logs, and daily cleaning
• Complete TPN and chemotherapy production according to internal policies and procedures
• Complete nursing-unit inspections and identify safety, quality, workflow, and efficiency improvements
• Act as a pharmacy liaison while delivering medications to patient care areas
• Troubleshoot drug-distribution issues for nursing
• Provide customer service to nursing and pharmacy teams
• Participate in departmental and interdisciplinary teams, goals, objectives, and process improvements
• Comply with departmental policies, health and safety regulations, documentation requirements, and attendance standards
• Perform other related duties as assigned

Pharmacy Technician – Per Diem

• Plan, deliver, and manage direct patient care using the nursing process and nursing practice standards
• Manage patient care from admission through discharge
• Perform patient assessments and reassessments
• Develop and coordinate individualized care plans, including discharge planning
• Direct, supervise, coordinate, and evaluate nursing care
• Delegate appropriately according to job descriptions and competency levels
• Document patient care
• Develop, implement, coordinate, and document patient and family education plans
• Collaborate with healthcare providers to ensure quality and continuity of care
• Administer medications; perform treatments, therapies, and special tests; operate equipment
• Assist physicians with treatments and procedures
• Participate in Nursing Governance activities
• Pursue professional growth and assist with staff education and development
• Participate in performance and quality improvement initiatives
• Comply with departmental policies, procedures, health and safety requirements
• Attend required meetings, conferences, and seminars
• Maintain regular, reliable, and predictable attendance
• Perform other related duties as required or directed

Financial Planning and Analysis

• Assess and verify patient demographic, financial, and insurance information for scheduled medical services
• Collect co-pays, deductibles, coinsurances, down payments, and other patient liabilities
• Provide estimates for services and explain liability variables to patients
• Receive and process payments for current and past balances
• Contact insurance companies to verify eligibility and obtain accurate billing information
• Perform collections on outstanding accounts receivable
• Ensure pre-certification authorization and/or referrals are in place before services are rendered
• Refer patients to Financial Counselors or the Business Office as appropriate
• Reschedule appointments when requested or when financial circumstances require postponement
• Enter clear notes about financial clearance status in the system
• Apply Financial Clearance policies and procedures consistently
• Assess coverage gaps and determine patient financial exposure
• Reprioritize work as needed and perform other assigned duties

Financial Clearance Specialist

• Plan, deliver, and manage direct patient care using the nursing process and nursing practice standards
• Use the Nursing Process to manage patient care from admission to discharge
• Perform patient assessments and reassessments
• Develop and coordinate individualized care plans, including discharge planning
• Direct, supervise, coordinate, and evaluate nursing care within the assigned clinical setting
• Delegate appropriately according to job descriptions and competency levels
• Document patient care and patient/family education plans
• Ensure quality and continuity of care through collaboration with other healthcare providers
• Administer medications; perform treatments and therapies; operate equipment; and assist physicians with treatments, procedures, and special tests
• Participate in Nursing Governance activities
• Support professional growth and assist with staff education and development
• Participate in performance improvement initiatives and apply quality improvement in daily operations
• Attend required meetings, conferences, and seminars
• Respect diverse views and contribute to a professional, tolerant, civil, and accepting environment
• Perform other similar and related duties as required or directed

Phlebotomist

• Collect blood specimens by venipuncture and capillary from patients
• Perform EKG, pulse oximetry, and point-of-care testing on inpatients and outpatients as required
• Review physician requisitions and orders to ensure appropriate tests are drawn and meet Medical Necessity guidelines
• Prepare Advance Beneficiary Notices for tests that do not meet Medical Necessity guidelines and obtain signatures
• Perform associated quality control and maintenance of instrumentation
• Process specimens through centrifugation, pour-off, aliquoting, labeling, and packaging
• Provide patient data and insurance information for specimen registration
• Create registration for outreach specimens in the Hospital Admission/Discharge/Transfer system when needed