UMass Memorial Health

Nurse

• Utilize the Nursing Process to deliver and manage patient care from admission to discharge
• Perform patient assessments and reassessments
• Develop and coordinate individualized care plans, including discharge planning
• Direct, supervise, coordinate, and evaluate nursing care in the assigned clinical setting
• Delegate appropriately according to job descriptions and competency levels
• Document patient care
• Develop, implement, coordinate, and document education plans for patients, families, and significant others
• Collaborate with other healthcare providers to ensure quality and continuity of care
• Administer medications and perform treatments, therapies, and special tests
• Operate equipment according to policy and procedure
• Assist physicians with treatments and procedures
• Participate in Nursing Governance activities
• Support professional growth and assist with staff education and development
• Participate in performance improvement initiatives and apply quality improvement in daily operations
• Comply with departmental policies, procedures, objectives, health and safety regulations, and meeting requirements
• Maintain regular, reliable, and predictable attendance
• Perform other related duties as required or directed

Registered Nurses, Radiology Positions

Representative

• Greet visitors and/or patients for scheduled and urgent care appointments and procedures
• Confirm and verify patient demographic and insurance information
• Collect patient co-payments upon arrival when applicable
• Obtain patient/guardian consent signatures for treatment authorization and insurance/billing information
• Assess patient needs, including financial counseling, interpreter services, and social services
• Refer patients to the appropriate person or area

Ambulatory Services Representative

Audiologist

• Assist during audiological evaluations under the direction of an Audiologist
• Room patients and take patient case histories
• Program hearing aids for CI and Baha evaluations
• Troubleshoot hearing technology devices, recommend repairs, and draft authorization requests for parts and repairs
• Maintain a tracking system and instruct patients and families in the use of hearing technology equipment
• Enter and extract research data from databases
• Check in hearing technology equipment and document it in SharePoint
• Produce and maintain statistical records, reports, forms, schedules, and other materials
• Perform administrative duties as necessary
• Maintain supplies, inventory, clinical equipment, toys, files, records, consult rooms, and booths
• Keep the clinic neat and orderly

Audiology Assistant

• Plan, deliver, and manage direct patient care using the nursing process and nursing practice standards
• Manage patient care from admission to discharge according to the developmental age of the patient population
• Perform patient assessment and reassessment according to standard procedure
• Develop and coordinate individualized plans of care, including discharge planning
• Direct, supervise, coordinate, and evaluate nursing care within the assigned clinical setting
• Delegate appropriately according to job description and competency level

Registered Nurse, Med Surg

General

• Performs CT scan examinations appropriate to the patient's age in inpatient and/or outpatient settings
• Gathers pertinent clinical data and maintains accurate patient records
• Completes records, paperwork, and billings promptly
• Positions and transfers patients appropriately and assists physicians with interventional exams
• Completes exams, performs quality control on images, and sends exams to PACS for physician review
• Maintains orderly inventory and assists with purchasing needed supplies
• Performs job-related duties including urgent exam requests and scheduling
• Performs CT exams using contrast media under the direction of a Radiologist or Emergency Room Physician
• Establishes IV access for contrast injection
• Travels between Marlborough and Nashoba/Groton to provide operational, administrative, or departmental support
• Complies with departmental policies, procedures, objectives, health and safety regulations, and quality improvement practices
• Attends required meetings, conferences, and seminars
• Performs other similar and related duties as required or directed

CT Technologist, 24hr, Days

• Escort ambulatory patients and transport patients by wheelchair, stretcher or bed
• Verify patient identification using two identifiers and complete Safe Patient Transport Forms
• Monitor and respond to basic patient needs before, during and after transport
• Provide handoff communication when patients are delivered to receiving units
• Assist nursing staff and/or lift techs with moving, positioning and lateral transfer of patients using lift devices
• Use personal protective equipment and follow infection-control procedures for patients on precautions
• Deliver stretchers, beds, cribs and wheelchairs
• Deep-clean transport equipment biannually and sanitize transport vehicles and ancillary equipment between uses
• Transport patient specimens, pathology materials and blood products according to infection-control guidelines
• Transport contaminated equipment to Sterile Processing
• Deliver medical records, pharmaceuticals, X-ray films, sterile items, reports and other materials
• Maintain job activity logs as required

Patient Transporter, Equipment Transporter

• Perform specialized or general ultrasound procedures according to departmental protocols
• Perform ultrasound procedures for vascular, obstetrical and other specific areas
• Operate all types of ultrasound equipment
• Perform portable exams throughout the hospital, including the Operating Room and Intensive Care Units
• Record images and make hard copies where applicable
• Use RIS to schedule and complete exams; process labels, folders and films
• Serve as a resource to sonographers, physicians and students
• Assist with care and maintenance of facilities, equipment and supplies
• Maintain a clean and safe work area and report hazards or equipment breakdowns
• Provide patient care, interview patients, explain procedures, position patients and take vital signs as required
• Maintain accurate patient records and statistics
• Label sonograms properly and provide test information to physicians
• Immediately notify physicians of results revealing patient risks
• Maintain records, reports and files
• Attend meetings, conferences and seminars as required
• Demonstrate quality improvement in daily operations
• Comply with departmental policies, procedures, health and safety regulations and requirements
• Perform other similar and related duties as required or directed

Ultrasound Technologist

• Perform all types of ultrasound procedures based on department needs, including general, transplant, abdominal and pediatric procedures
• Perform specialized or general procedures according to departmental protocols
• Perform vascular, obstetrical and other required ultrasound procedures
• Operate all types of ultrasound equipment
• Perform portable exams throughout the hospital, including operating rooms and intensive care units
• Record images and make hard copies where applicable
• Use RIS to schedule and complete exams
• Process labels, folders and films
• Serve as a resource to sonographers, physicians and students
• Assist with care and maintenance of facilities, equipment and supplies
• Maintain a clean and safe work area and report hazards or equipment breakdowns
• Interview patients, explain procedures, position patients and ensure comfort and safety
• Take vital signs as required and inform physicians of changes
• Maintain accurate patient records, statistics, reports and files
• Label sonograms properly and provide test information to physicians
• Immediately notify physicians of results revealing patient risks
• Comply with departmental policies, health and safety regulations and quality improvement practices
• Attend required meetings, conferences and seminars
• Maintain professionalism, respect and reliable attendance
• Perform other similar and related duties as required or directed

• Identify, assess, diagnose, manage, and interpret test results related to disorders of human hearing, balance, and other neural systems for pediatrics through geriatrics
• Evaluate auditory function using pure tone and speech testing, immittance testing, and otoacoustic emission testing
• Evaluate the vestibular system using videonystagmography (VNG) procedures
• Perform advanced electrophysiologic tests including Auditory Brainstem Response (ABR) and Vestibular Evoked Myogenic Potential (VEMP) testing
• Interpret results and counsel patients regarding test results
• Determine treatment courses and review hearing-care options with patients

• Plan, deliver, and manage direct patient care using the nursing process
• Manage patient care from admission through discharge
• Perform patient assessments and reassessments
• Develop and coordinate individualized care and discharge plans
• Direct, supervise, coordinate, and evaluate nursing care
• Delegate tasks appropriately according to job descriptions and competency levels
• Document patient care and patient/family education plans
• Collaborate with healthcare providers to ensure quality and continuity of care
• Administer medications and perform treatments, therapies, procedures, and special tests
• Operate equipment according to policy and procedure
• Assist physicians with treatments and procedures
• Participate in Nursing Governance and performance improvement initiatives
• Support professional growth and staff education

Registered Nurse, Emergency Room

• Plan, deliver, and manage direct patient care using the nursing process
• Manage patient care from admission through discharge
• Perform patient assessments and reassessments
• Develop and coordinate individualized care and discharge plans
• Direct, supervise, coordinate, and evaluate nursing care
• Delegate tasks appropriately according to job descriptions and competency levels
• Document patient care and patient/family education plans
• Collaborate with healthcare providers to ensure quality and continuity of care
• Administer medications, perform treatments and therapies, operate equipment, and assist physicians with procedures and tests
• Participate in Nursing Governance and performance improvement initiatives
• Support professional growth and staff education and development
• Attend required meetings, conferences, and seminars
• Maintain compliance with policies, procedures, and health and safety requirements

• Obtain and enter demographic, insurance, and related patient information into computer-based registration/scheduling systems
• Collect patient and witness signatures on HIPAA, Consent to Treat, and other paperwork
• Verify insurance coverage and obtain required pre-authorizations, pre-certifications, and physician referrals
• Verify workers’ compensation and automobile coverage when required
• Schedule and/or arrive Radiology, Lab, and basic ancillary service appointments
• Complete Emergency Department and Labor & Delivery demographic and insurance collection
• Coordinate multiple services for patients
• Collect deductibles, copayments, coinsurance, self-pay payments, cosmetic procedure payments, and patient balances
• Perform Surgical Day admissions
• Perform bed control, transfers, discharges, and admissions tasks
• Provide preparation information for scheduled procedures and services
• Assess patients’ financial needs and refer them to financial counseling or appropriate departments
• Perform clerical duties including retrieving records, faxing, collating, typing, transcribing, taking and relaying messages, mailing packets, and transcribing paper orders
• Maintain accurate records, logs, files, and related information
• Complete online death certificate registry
• Receive and secure patient valuables
• Monitor and maintain Patient Access and Revenue Cycle work queues for accurate and timely billing
• Comply with departmental policies, procedures, objectives, health and safety requirements, and quality improvement practices
• Attend required meetings, conferences, seminars, and training
• Provide on-unit, in-person patient consent capture
• Perform other related duties as required or directed

Registration Representative

• Perform routine and complex laboratory tests of all CLIA-defined complexity levels
• Provide physicians with rapid and accurate laboratory test results
• Work across major laboratory areas or specialize in Blood Bank, Chemistry, Hematology, Immunology, or Microbiology
• Assess specimen acceptability and maintain specimen integrity throughout testing
• Set up, operate, clean, calibrate, troubleshoot, repair, and modify laboratory equipment and instrumentation
• Perform preventative maintenance and document maintenance procedures
• Adhere to quality control policies and procedures
• Verify unusual, unexpected, critical, and life-threatening test results and notify appropriate clinical personnel
• Resolve and document procedural problems and report unusual or recurring issues
• Maintain records and documentation for TJC, CAP, AABB, Medicare, Medicaid, and hospital laboratory regulations
• Orient and instruct new employees and students
• Perform charge technologist duties when the supervisor is absent
• Assist with departmental and laboratory-wide inspections
• Obtain and process patient specimens using established techniques
• Assist in developing new medical laboratory procedures and techniques
• Maintain sufficient inventory of materials, supplies, and equipment
• Attend required meetings, conferences, and seminars
• Apply quality improvement practices and comply with health and safety requirements

Medical Lab Tech

Per Diem

• Obtain and enter demographic, insurance, and related patient information into patient registration/scheduling systems
• Collect patient and witness signatures on HIPAA, consent-to-treat, and other paperwork
• Verify insurance coverage and obtain pre-authorizations, pre-certifications, and physician referrals
• Verify workers’ compensation and automobile coverage when required
• Schedule and/or arrive Radiology, Lab, and basic ancillary service appointments
• Complete Emergency Department and Labor & Delivery demographic and insurance collection
• Coordinate multiple services for patients
• Collect deductibles, copays, coinsurance, self-pay payments, cosmetic procedure payments, and patient balances
• Perform Surgical Day admissions
• Perform bed control, transfers, discharges, and admissions tasks
• Provide preparation information for scheduled procedures and services
• Assess financial needs and direct patients to financial counseling
• Perform clerical duties including retrieving records, faxing, collating, typing, transcribing, messaging, mailing packets, and transcribing paper orders
• Maintain accurate and timely records, logs, files, and related information
• Complete online death certificate registry
• Receive and secure patient valuables
• Monitor and maintain Patient Access and Revenue Cycle work queues for accurate and timely billing
• Comply with departmental policies, procedures, safety regulations, and quality improvement practices
• Attend meetings, conferences, seminars, and training
• Capture patient consents on-unit and in person

Registered Nurses, Radiology Positions

Ambulatory Services Representative

Audiology Assistant

Registered Nurse, Med Surg

CT Technologist, 24hr, Days

Patient Transporter, Equipment Transporter

Ultrasound Technologist

Ultrasound Technologist

Audiologist

Registered Nurse, Emergency Room

Registered Nurse, Emergency Room

Registration Representative

Medical Lab Tech

Registration Representative – Per-Diem, Cross Trained