UMass Memorial Health

Recruitment

• Support nursing management with day-to-day coordination of staffing needs for patient care areas
• Identify daily staffing needs and changes and communicate them to appropriate individuals
• Enter and manage data in the electronic scheduling system
• Manage daily operations related to the scheduling system
• Maintain time and attendance records
• Process weekly payroll and make manual payroll-sheet edits
• Communicate with the Payroll department
• Identify staffing needs and confer with managers throughout the day
• Enter new hires and personnel data into the Controller and Scheduler
• Update monthly and daily schedules and print staffing and sign-in sheets
• Compile daily staffing information and discuss it with managers or directors
• Participate in daily Patient Flow bed-meeting huddles
• Call to fill staffing needs and validate constant-observation needs
• Identify overtime staffing and participate in expense reduction
• Maintain staffing allocations and needs based on patient volume, acuity, and budgetary goals
• Coordinate payroll data entry and completion of automated time cards and PeopleSoft sheets
• Function as a superuser of the automated scheduling system
• Compile productivity, attendance, and overtime reports
• Distribute reports to Finance and the Chief Nursing Officer
• Train new nurse managers, nursing supervisors, and administrative assistants on the scheduling system
• Validate schedule accuracy and provide daily staffing reports to off-shift nursing supervisors
• Comply with departmental policies, quality-improvement practices, health and safety regulations, and standards of respect
• Attend required meetings, conferences, and seminars
• Perform other related duties as required or directed

Staffing Coordinator

Nurse

• Plan, deliver, and manage direct patient care using the nursing process and nursing practice standards
• Manage patient care from admission through discharge
• Perform patient assessments and reassessments
• Develop and coordinate individualized care plans, including discharge planning
• Direct, supervise, coordinate, and evaluate nursing care
• Delegate tasks according to job descriptions and competency levels
• Document patient care and patient/family education plans
• Collaborate with healthcare providers to ensure quality and continuity of care
• Administer medications and perform treatments, therapies, equipment operation, physician-assisted procedures, and special tests
• Participate in Nursing Governance and performance improvement initiatives
• Support professional growth and staff education and development
• Attend required meetings, conferences, and seminars
• Maintain professionalism, respect, tolerance, civility, and acceptance toward employees, patients, and visitors
• Perform other related duties as required or directed

Registered Nurse, Emergency Room

• Plan, deliver, and manage direct patient care using the nursing process and nursing practice standards
• Manage patient care from admission to discharge according to developmental age
• Perform patient assessments and reassessments
• Develop and coordinate individualized care and discharge plans
• Direct, supervise, coordinate, and evaluate nursing care
• Delegate tasks according to job descriptions and competency levels
• Document patient care and patient/family education plans
• Collaborate with healthcare providers to ensure quality and continuity of care
• Administer medications and perform treatments, therapies, equipment operation, physician assistance, and special tests
• Participate in Nursing Governance and performance improvement initiatives
• Support professional growth and staff education and development
• Attend required meetings, conferences, and seminars
• Maintain reliable attendance and perform related duties as assigned

Pharmacist

• Perform benefit investigations, including running test claims, submitting prior authorizations, documenting patient charts, and conducting patient outreach and follow-up calls
• Complete benefit investigations requested by the Advanced Therapeutics PharmD and APP team and document results in the electronic medical record
• Submit prior authorizations online and by telephone; appeal decisions and follow up with insurers
• Communicate manufacturer patient savings opportunities to providers and patients
• Contact patients regarding insurance decisions, rejections, and prescription-filling information
• Maintain perpetual inventory of appropriate medications from internal pharmacies and communicate updates to the clinic team daily
• Coordinate prescription delivery with patients and Home Delivery pharmacy and queue prescriptions for the home delivery team
• Maintain a clean work area and assist with quality-indicator monitoring
• Identify problems and improvement areas, assist with problem-solving projects, improve operations, and participate in Continuous Quality Improvement activities and teams
• Work under the direct supervision of the operations manager

Pharmacy Technician Liaison, Advanced Therapeutics

General

• Provide direct patient care services and related departmental support under the supervision of the Lead Ultrasound Technologist
• Perform ultrasound techniques and examinations in inpatient and outpatient settings according to departmental and professional standards
• Gather pertinent clinical data and maintain accurate patient records
• Complete records, paperwork, and billing accurately and promptly
• Position and transfer patients and assist physicians with interventional examinations
• Complete examinations, perform image quality control, and send exams to PACS for radiologist review
• Assist radiologists with ultrasound-guided interventional procedures
• Follow hospital universal protocol
• Maintain inventory and arrange purchases of needed supplies
• Monitor equipment and ensure required supplies are available
• Sterilize and cleanse probes according to department policy
• Assist with film processing, urgent requests, scheduling, and other job-related duties
• Travel between Marlborough and Nashoba/Groton to provide operational, administrative, or departmental support
• Attend required meetings, conferences, and seminars
• Demonstrate quality improvement in daily operations and comply with health and safety requirements
• Support clinical operations at the Nashoba/Groton campus, with pediatric ultrasound training and competency validation at the University Campus as needed

Ultrasound Technologist

Physician Assistant

• Escort patients to examination rooms and record vital signs
• Collect and document patient health status, history, and progress
• Perform EKGs, phlebotomy, and point-of-care tests
• Prepare, document, and administer non-intravenous injections within scope of practice
• Assist with physical examinations and clinical procedures
• Review laboratory results and promptly report abnormal results
• Communicate patient observations and changes to licensed clinicians
• Prepare, maintain, clean, sterilize, and repackage patient equipment and instruments
• Assist with moving, lifting, positioning, and transporting patients
• Follow patient arrival and appointment-scheduling procedures
• Assist with admissions, transfers, and discharges
• Maintain clinical supplies, inventory, logs, charts, and medical records
• Process prescriptions and refills
• Perform clerical duties including typing, filing, scheduling, letter and form preparation, and phone calls
• Verify insurance coverage and eligibility and coordinate prior authorizations and referrals
• Collect patient co-payments and maintain records

Medical Assistant II, Virtual Care

• Coordinate the work of others in an assigned medical laboratory section
• Interview prospective laboratory candidates and recommend selections to the Manager
• Evaluate new hires and conduct employee performance reviews
• Schedule employees across laboratory benches and shifts
• Review work for completeness and quality and take corrective action
• Discuss performance issues and recommend disciplinary action
• Perform and interpret routine and highly complex chemical, microscopic, and bacteriologic tests
• Guide Medical Technologist I’s and Medical Lab Technicians in interpreting complex or unusual results
• Correlate clinical test results with patient history, diagnosis, and condition
• Troubleshoot testing process discrepancies
• Develop new tests and quality procedures
• Ensure compliance with laboratory quality control, safety, and maintenance requirements
• Perform complex troubleshooting, repair, and modification of equipment and instrumentation
• Assist with new equipment and equipment modification rollouts
• Instruct technicians, technologists, and students in laboratory operations, equipment, and procedures
• Maintain accurate computer-based test records

Lead Medical Technologist

• Plan, deliver, and manage direct patient care using the nursing process
• Manage patient care from admission through discharge
• Perform patient assessments and reassessments
• Develop and coordinate individualized care and discharge plans
• Direct, supervise, coordinate, and evaluate nursing care
• Delegate tasks according to job descriptions and competency levels
• Document patient care and education plans
• Collaborate with healthcare providers to ensure quality and continuity of care
• Administer medications and perform treatments, therapies, procedures, and special tests
• Operate medical equipment according to policy and procedure
• Participate in Nursing Governance and performance improvement initiatives
• Support staff education and development

Phlebotomist

• Perform venipuncture and capillary phlebotomy procedures using appropriate specimen collection equipment and techniques
• Review physician requisitions and orders to ensure appropriate tests are drawn and meet Medical Necessity guidelines
• Prepare Advance Beneficiary Notices (ABNs) and obtain appropriate signatures when required
• Perform EKG, pulse oximetry, point-of-care testing, quality control, and instrumentation maintenance
• Process specimens through centrifugation, pour-off, aliquoting, labeling, and packaging
• Provide patient data and insurance information for specimen registration
• Create outreach specimen registrations in the ADT system when needed
• Search the master patient index using Metricom or another Laboratory Information System
• Log specimens and assign accession numbers
• Label and package specimens for laboratory transport
• Maintain supply inventory and submit replenishment orders
• Maintain accurate manual and computer-based process records
• Monitor and record refrigeration temperatures for supplies and specimens

Director

• Responsible for the overall operation and administration of the Clinical Laboratory
• Oversee all laboratory services, operations, testing, and reporting
• Perform strategic planning and develop departmental goals and objectives
• Lead delegation, organization, coordination, and daily laboratory operations
• Ensure quality across pre-analytic, analytic, and post-analytic testing phases
• Ensure compliance with policies, procedures, health, and safety requirements
• Maintain collaborative relationships with hospital management, employees, physicians, nursing leaders, operations, and other stakeholders
• Create and sustain accountability, teamwork, professionalism, and mutual respect across laboratory departments
• Address employee relations concerns, performance issues, and workplace conflict
• Recruit, develop, mentor, and retain laboratory professionals and leaders
• Implement succession planning and develop internal talent
• Lead organizational change, operational improvements, system initiatives, and workflow redesign
• Establish performance expectations, conduct evaluations, and develop corrective action plans
• Support exceptional laboratory service and responsiveness

Lab Director

• Collect blood specimens by venipuncture and capillary from patients
• Perform EKG, pulse oximetry, and point-of-care testing on inpatients and outpatients as required
• Perform venipuncture and capillary phlebotomy using appropriate equipment and techniques
• Review physician requisitions and orders to ensure appropriate tests and Medical Necessity compliance
• Prepare Advance Beneficiary Notices (ABNs) and obtain required signatures
• Perform associated quality control and instrumentation maintenance for EKG, pulse oximetry, and point-of-care testing
• Process specimens through centrifugation, pour-off, aliquoting, labeling, and packaging
• Provide patient data and insurance information for specimen registration
• Create registration for outreach specimens in the Hospital Admission/Discharge/Transfer (ADT) system when needed

Phlebotomist, Float

Per Diem

• Collect blood specimens by venipuncture and capillary from patients
• Perform EKG, pulse oximetry, and point-of-care testing on inpatients and outpatients as required
• Perform venipuncture and capillary phlebotomy using appropriate specimen collection equipment and techniques
• Review physician requisitions and orders to ensure appropriate tests are drawn and meet Medical Necessity guidelines
• Prepare Advance Beneficiary Notices for tests that do not meet Medical Necessity guidelines and obtain signatures
• Perform EKG, pulse oximetry, point-of-care testing, quality control, and instrumentation maintenance
• Process specimens through centrifugation, pour-off, aliquoting, labeling, and packaging
• Provide patient data and insurance information for specimen registration
• Create registration for outreach specimens in the Hospital Admission/Discharge/Transfer system when needed

Phlebotomist, Per Diem – Days

• Perform venipuncture and capillary phlebotomy procedures using appropriate equipment and techniques
• Review physician requisitions and orders to ensure appropriate tests are drawn and meet Medical Necessity guidelines
• Prepare Advance Beneficiary Notices for tests that do not meet Medical Necessity guidelines and obtain signatures
• Perform EKG, pulse oximetry, and point-of-care testing procedures
• Complete associated quality control and instrumentation maintenance
• Process specimens through centrifugation, pour-off, aliquoting, labeling, and packaging
• Provide patient data and insurance information for specimen registration
• Create registrations for outreach specimens in the ADT system when needed

Support Engineer

• Perform preventive maintenance on pneumatic tube systems throughout various buildings, including underground systems between buildings
• Repair pneumatic tube systems on regular schedules and during emergency situations
• Record repair and maintenance activities as required
• Troubleshoot and repair equipment and systems including pneumatic tubes, laboratory gas systems, air pumps, compressors, vacuum pumps, alarm panels, valves, gauges, water purification systems, refrigeration systems, sterilizers, lab instruments, and kitchen appliances
• Perform building maintenance such as replacing light bulbs, repairing walls, and painting
• Assist with creation or improvement of work areas and layouts
• Assist with generator and electrical testing
• Assist with major repairs and equipment and system installations
• Fabricate minor repair parts and components
• Troubleshoot mechanical, plumbing, electrical, and pneumatic tube systems and assist with coworker training
• Assemble and install furniture, cabinets, lab benches, countertops, office cubicles, refrigeration equipment, and large lab equipment
• Move, maneuver, and place large, delicate laboratory equipment in limited spaces
• Maintain work logs, records, work slips, and computer-system documentation; call in incomplete maintenance work orders
• Maintain clean and safe work areas and report unsafe equipment or building issues
• Respond to emergency calls and pages while on call; troubleshoot and repair equipment problems
• Maintain daily pneumatic tube system records and update supervisors or lead technicians on ordered parts
• Follow medical equipment safety codes and handle equipment recalls with required documentation and follow-up
• Assist with ordering parts and supplies and schedule outside vendors or services
• Assist with creating the monthly 24/7 pneumatic tube system on-call schedule
• Provide dock coverage and handle loading, unloading, delivery, and receiving of laboratory reagents

Maintenance Support Technician, Pneumatic Tube Station

Patient Access

• Handle incoming phone calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses
• Make outbound phone calls to patients to schedule appointments with specialists and subspecialists
• Collect and update patient demographics, insurance information, and account guarantor details
• Collect patient liabilities before or on the date of service, as appropriate
• Secure outside medical records based on appointment visit type
• Schedule in-office procedures and procedure rooms
• Provide exceptional patient service to facilitate access to appropriate care

Staffing Coordinator

Registered Nurse, Emergency Room

Registered Nurse, Emergency Room

Pharmacy Technician Liaison, Advanced Therapeutics

Ultrasound Technologist

Medical Assistant II, Virtual Care

Lead Medical Technologist

Registered Nurse, Emergency Room

Phlebotomist

Lab Director

Phlebotomist, Float

Phlebotomist, Per Diem – Days

Phlebotomist

Maintenance Support Technician, Pneumatic Tube Station

Patient Access Schedule Agent