USAA

Full-stack Engineer

• Identify and manage existing and emerging risks stemming from business activities and the job role
• Ensure risks associated with business activities are identified, measured, monitored, and controlled
• Follow written risk and compliance policies and procedures
• Design, develop, code, and test significant technical solutions in collaboration with senior and lead engineers
• Lead code and design reviews
• Organize work and lead the team to deliver features and solutions
• Resolve complex production issues and lead end-to-end troubleshooting across multiple applications and systems
• Mentor and coach junior engineers
• Work with architecture to influence technology direction within a specific domain
• Support the enterprise and organizational growth through technology solutions
• Participate in all phases of the software systems and application development lifecycle, including requirements analysis, design, testing, documentation, implementation, and outage response

Software Engineer I

Business Intelligence Developer

• Identify and manage existing and emerging risks stemming from business activities and the job role
• Ensure risks are identified, measured, monitored, and controlled
• Follow written risk and compliance policies, standards, and procedures
• Lead and participate in gathering complex business requirements by partnering with customers to define business problems and data needs
• Lead development and implementation of business intelligence solutions, including data visualization, data transformation, or data collection
• Work with IT execution teams on analytic infrastructures, data engineering, and related business intelligence efforts
• Collaborate on technical standards and governance practices
• Apply data visualization best practices and identify and interpret trends or patterns
• Optimize prototyping, usability, and end-user experience for dashboards, reports, insights, or analyses
• Advise stakeholders and end users on data visualization to drive business value
• Influence data, information, and application architecture decisions through systems thinking
• Serve as an Agile champion responsible for methodology, execution, and team education on best practices
• Provide internal team leadership and guidance on business intelligence tools, techniques, and processes
• Participate in industry, COE, and discipline-relevant groups or panels to keep abreast of trends and share best practices
• May telecommute

Senior Business Intelligence Analyst

Data Engineer

• Identify and manage existing and emerging risks stemming from business activities and the job role
• Participate in the full life cycle of data engineering, including analysis, solution design, data pipeline engineering, testing, deployment, scheduling, and production support
• Assist with implementing technical solutions for data reporting and analytic systems
• Design and write test scripts to verify data integrity and functionality
• Review existing test scripts
• Apply IT Change and Release Management best practices
• Deploy data pipeline code with assistance from senior team members
• Participate in design and code review sessions
• Participate in Agile ceremonies, including daily standups, iteration planning, backlog grooming, and retrospectives
• Develop familiarity with data management best practices through training, documentation review, and reading existing code
• Learn business products and processes
• Assist senior team members in breaking down business features into technical stories and approaches
• Learn and apply new and emerging data engineering technologies

Data Engineer III

Product Marketing

• Lead the Life, Health & Annuities Product Marketing function for USAA Life Insurance Company
• Set the vision, strategy, operating model, and priorities for life insurance, annuities, health, Medicare, and supplemental protection products
• Develop and execute integrated product marketing strategies across the customer lifecycle
• Drive product adoption, member relationships, customer acquisition, engagement, conversion, retention, and cross-sell
• Partner with Product, Distribution, Sales, Analytics, Digital, Risk, Compliance, and Enterprise Marketing leaders
• Own customer segmentation, positioning, messaging, value propositions, and portfolio marketing strategies
• Lead go-to-market planning and execution for launches, enhancements, pricing initiatives, and strategic growth programs
• Translate complex insurance, health, retirement, and income-planning products into customer-centric experiences and marketing programs
• Optimize marketing investments, customer journeys, and funnel effectiveness with Digital Growth, Media, Content, and Digital Experience teams
• Use customer insights, market research, competitive intelligence, and performance analytics to identify opportunities and prioritize investments
• Manage significant marketing investments and resources while maintaining marketing ROI
• Champion innovation, experimentation, continuous improvement, data-driven decisions, and test-and-learn methodologies
• Build, lead, and develop a high-performing product marketing team
• Ensure marketing activities comply with regulatory, risk, legal, and governance requirements
• Serve as a visible member of the Life Company Marketing leadership team and shape enterprise growth priorities
• Manage the fully digital-first marketing lifecycle, including research, planning, direct response marketing, agency management, creative development, compliant execution, analytics, optimization, and performance management
• Develop marketing plans and campaigns for existing-member relationship deepening and new-member acquisition
• Allocate large marketing budgets across products and channels to deliver sustainable growth at efficient CPAs
• Lead digital acquisition experience and adoption of new ways of working
• Provide thought leadership on the external digital space and maintain an external partner network
• Attract, develop, expand, and retain high-performing marketing professionals through coaching and training
• Identify, measure, monitor, and control risks associated with business activities

AVP, Product Marketing – Life, Health & Annuities

Security Analyst

• Maintain awareness of critical information security vulnerabilities, threats, and exploits
• Independently investigate and respond to moderately complex security events
• Perform root cause analysis to identify threats, contain risk, and improve detection and response capabilities
• Monitor internal and external networks, systems, and applications for security anomalies, suspicious activity, attacks, and potential incidents
• Respond to cyber incidents using security tools
• Build knowledge and experience in forensics, networking, servers, coding, and related areas to determine malicious actors' tactics, techniques, and procedures
• Improve existing detection capabilities and security controls based on incident-response discoveries
• Document completed-alert findings and assist with incident documentation
• Serve as a resource to team members on escalated routine issues
• Identify, measure, monitor, and control risks associated with business activities according to risk and compliance policies

Cloud Info Security Analyst – Intermediate Level

Ecommerce

• Lead efforts to understand and optimize the end-to-end member journey across marketing and digital experiences
• Partner with Marketing, Digital, Analytics, Product, Go-to-Market, and Customer Experience teams to evaluate funnel performance and identify opportunities
• Leverage digital research, business intelligence, market trends, customer insights, and performance data to develop recommendations and improve member experiences
• Translate customer needs, business objectives, and experience opportunities into strategic initiatives, requirements, features, and optimization efforts
• Drive complex cross-functional digital products and experience initiatives from concept through delivery
• Use data-driven insights, experimentation, testing methodologies, and digital optimization to improve funnel performance, engagement, conversion, and customer experience
• Guide analytics, customer research, digital testing, and performance monitoring to inform product and experience enhancements
• Develop business cases, hypotheses, and strategic recommendations to influence prioritization
• Monitor experience and performance metrics, identify risks and dependencies, and drive resolution strategies
• Facilitate cross-functional collaboration, align priorities, remove obstacles, and execute shared objectives
• Lead development and continuous improvement of digital optimization, testing, and experience measurement practices
• Create presentations and communications translating complex data and insights into actionable decisions for senior leaders and stakeholders
• Mentor peers and serve as a thought leader in digital product management, customer experience, and optimization best practices

Digital Experience Lead – Marketing Effectiveness

General Counsel

• Provide legal counsel to business unit leadership by identifying and analyzing legal issues and delivering practical, effective legal advice
• Engage proactively with business clients to understand USAA’s strategic and operational objectives
• Collaborate with internal stakeholders across business units and Legal & Advisory Services
• Handle pre-litigation insurance coverage matters for personal lines
• Analyze complex coverage issues
• Draft coverage opinions and reservation of rights letters
• Support business objectives and mitigate regulatory, compliance, and litigation risk
• Lead complex legal assignments with significant business impact and deliver appropriate solutions
• Communicate legal positions clearly and concisely to stakeholders and varying levels of leadership
• Monitor and analyze changes in laws, regulations, industry developments, and insurance regulatory guidance
• Collaborate across USAA and the Chief Legal Office to mitigate risk
• Work with outside counsel or contract professionals
• Assist more senior attorneys on highly complex matters
• Escalate significant-risk matters to more senior attorneys
• Serve as a resource to less experienced team members
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Assistant General Counsel – Insurance Counsel

Adjuster

• Investigate, evaluate, and resolve auto bodily injury claims while delivering a high level of member service
• Communicate with members, claimants, attorneys, and third parties to gather facts and provide updates
• Analyze coverage, assess liability, and evaluate damages including medical injuries
• Review and interpret medical records, police reports, and other claim documentation
• Establish and manage claim reserves within authority guidelines
• Develop and execute claim strategies to drive timely and fair resolution
• Negotiate settlements with claimants within authority levels
• Identify potential fraud and escalate concerns to appropriate teams
• Maintain accurate and compliant claim file documentation
• Partner with internal and external stakeholders to support claim resolution
• Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures
• Complete instructor-led training, real-time claims handling, and one-on-one mentorships
• Progress based on demonstrated competencies and performance
• Transition to a hybrid schedule after successful completion of the apprenticeship program

Injury Adjuster Apprentice

Business Operations

• Develop and implement strategic customer-specific business process program plans aligned with enterprise strategy and roadmaps
• Lead alignment and development of business deliverable processes and capabilities to improve business performance
• Serve as a functional expert and develop end-user-focused process solutions
• Manage process performance through control limits, KPIs, stakeholder reporting, and collaborative improvement efforts
• Own, execute, enhance, and align controls to mitigate operational and compliance risks
• Develop communication plans for customers and internal stakeholders
• Ensure alignment between stakeholders and customers across business process projects and services
• Use reporting, data, and analytics to measure performance and deliver operational efficiencies
• Evaluate emerging technologies and lead continuous process improvement
• Lead solution development, business case and benefits substantiation, and business requirements for improvement initiatives
• Provide mentorship and guidance to team members and business partners
• Provide business performance intelligence for planning, research, analysis, development, and implementation of applications and processes
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies

Senior Business Process Owner

Data Analyst

• Serve as a Second Line of Defense partner focused on identifying and assessing emerging risks across consumer lending, deposits, real estate, and debt solutions portfolios
• Monitor economic, regulatory, industry, and market trends and assess impacts on customer behavior, portfolio performance, and overall risk exposure
• Provide forward-looking insights supporting business and risk management decisions
• Develop and improve complex analytical frameworks across lines of defense
• Analyze data and processes and communicate information and insights to stakeholders and leadership
• Develop advanced quantitative analyses using internal and external data sources
• Challenge risk proposals through research and vetting using banking product, regulatory, and industry knowledge
• Design, build, and maintain risk management frameworks for identifying, measuring, and mitigating risk
• Develop and oversee comprehensive risk reporting for management and committee oversight
• Design complex financial risk sensitivity analyses
• Provide thought leadership, coaching, and mentoring to team members
• Execute or implement advanced credit and/or financial modeling infrastructure
• Ensure business-related risks are identified, measured, monitored, and controlled according to risk and compliance policies and procedures

Senior Credit Risk Analytics Manager – Emerging Risk

Data Scientist

• Gather, interpret, and manipulate structured and unstructured data for advanced analytical solutions
• Develop scalable, automated solutions using machine learning, simulation, and optimization
• Select modeling techniques and technologies based on data limitations, application, and business needs
• Develop and deploy models within the Model Development Control and Model Risk Management frameworks
• Compose technical documents for knowledge persistence, risk management, and technical review audiences
• Assess business needs and recommend analytical and modeling projects
• Prioritize analytics and modeling problems and research efforts with business and analytics leaders
• Contribute to reusable, production-quality algorithms and supporting code
• Translate business requests into analytical questions, execute analyses and modeling, and communicate outcomes with business recommendations
• Collaborate with Data Engineering, IT, business teams, and internal stakeholders to deploy production-ready analytical assets
• Maintain awareness of cutting-edge techniques
• Pursue opportunities to learn new techniques, technologies, and methodologies
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Data Scientist – Risk Modeling

Infrastructure Engineer

• Create, modify, maintain, and support infrastructure and integrated system components and solutions enabling IT Services
• Administer and maintain IBM z/OS and supporting software across development, test, disaster recovery, and production environments
• Plan, install, configure, and support z/OS upgrades, RSU maintenance, SMP/E maintenance, and product deployments
• Ensure mainframe availability, resilience, performance, and capacity
• Perform scheduling, monitoring, and operational tooling to improve efficiency and reduce manual effort
• Support JES2, USS, TSO/E, RACF, HCD/HCM, SMP/E, SDSF, and system utilities
• Implement security controls, vulnerability remediation, audit findings, and compliance requirements
• Troubleshoot incidents, perform root cause analysis, and manage infrastructure problems
• Maintain disaster recovery readiness and support recovery testing and business continuity initiatives
• Develop and maintain automation using Assembler, REXX, Python, JCL, Ansible, and other platform tooling
• Partner with application, database, storage, network, security, and vendor teams
• Create technical documentation, standards, procedures, and engineering runbooks
• Evaluate emerging technologies and modernization opportunities
• Design scalable IT infrastructure and oversee system changes, monitoring, tooling, and automated service delivery
• Resolve complex production issues and lead end-to-end troubleshooting across multiple systems
• Analyze system failures and recommend solutions to business leaders
• Establish engineering best practices and experiment with new technologies
• Mentor and coach engineers on system design, development, and maintenance
• Develop software-defined infrastructure in code within CI/CD pipelines
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies

Senior Infrastructure Engineer – Mainframe

Product Manager

• Attract, select, and develop a Digital or Technology Product Management team
• Manage day-to-day activities and resources to ensure efficient and effective delivery
• Own end-to-end technology and digital product management for a product portfolio, product line, group, or major market segment
• Set product strategies and lead teams in defining product strategies and roadmaps
• Apply product management expertise in state-of-the-art digital and technology domains
• Improve business outcomes through strategic and innovative digital and technology product and service solutions
• Guide data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize experiences and drive KPIs/KRIs
• Guide development of practices, tools, and processes to collect data, gather member feedback, derive insights, and inform product decisions
• Lead teams in managing ambiguity, influencing stakeholders, defining solutions, and executing plans
• Collaborate with senior leaders, product managers, developers, vendors, designers, and stakeholders on product strategies and launches
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Director, Digital – Technical Product Management

Manager

• Lead the coordination and command of major incidents impacting production systems and business services
• Assess incident severity based on business impact, urgency, and scope; activate and manage the major incident process
• Facilitate incident bridge calls and coordinate cross-functional response teams
• Coordinate infrastructure, application, cloud, network, and security teams to restore services quickly
• Prioritize service restoration and business continuity, including workarounds when appropriate
• Track incident progress, risks, actions, and dependencies; ensure accountability and execution discipline
• Serve as the single point of contact for major incident communications
• Facilitate post-incident reviews, including timelines, root cause insights, and lessons learned
• Partner with Problem Management to document and track root cause analyses and corrective actions
• Ensure adherence to ITIL/ITSM processes, policies, and audit requirements
• Collaborate with Service Desk, Change Enablement, Problem Management, and Service Level Management to improve service delivery
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures
• Participate in a 24x7 on-call rotation or work extended hours during major incidents

Mid-Level Major Incident Manager

• Leverage Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities and propose solutions
• Create and maintain product roadmaps and improve performance
• Translate product and experience opportunities into initiatives, including requirements, epics, and features, and drive execution strategy
• Shepherd complex, integrated, and strategic product opportunities from idea to market validation
• Collaborate with Business, UX, Technology, Operations, Marketing, and other stakeholders and subject matter experts
• Drive, quantify, and defend product and experience investments through business case artifacts and hypotheses
• Analyze and report product and experience performance against KPIs/KRIs
• Guide teams in generating insights to identify opportunities and implement product improvements
• Prepare presentations and communications for diverse audiences, including senior leadership
• Facilitate product definition, concept, collaboration, discovery, development, delivery, and validation sessions
• Conduct internal and external research and situational analysis to apply industry best practices and trends
• Manage ambiguity, influence stakeholders, drive clarity, and establish solutions and execution plans
• Apply expert knowledge of business, technology, UX, relevant experiences, processes, and Product Management
• Provide guidance and mentoring to team members and act as an escalation point
• Ensure risks are identified, measured, monitored, and controlled according to risk and compliance policies and procedures