USAA

Financial Planning and Analysis

• Lead complex business challenges through financial forecasting, planning, and modeling
• Strategize key financial areas for USAA's technology organization
• Advise team members on advanced financial analysis and complex financial processes
• Ensure work complies with regulatory requirements, company policies, and internal controls
• Develop finance team strategy to achieve business goals and objectives
• Promote effective team relationships and support team success
• Interact with senior management and peers on finance and accounting matters requiring internal or cross-company coordination
• Serve as a consultant and trusted advisor to senior leadership in long-range planning and financial issues
• Make recommendations for short-term decisions and strategic financial business problems
• Assist in developing financial strategy for supported operating companies
• Identify problems and critical issues impacting financial operations and implement appropriate responses
• Lead the development, coordination, and facilitation of business technology requirements
• Assume leadership responsibility on select projects
• Build and oversee teams through recruiting, development, retention, coaching, performance management, and managerial activities
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Director, Finance – Technology

Infrastructure Engineer

• Explore how large-scale technology environments are monitored, maintained, secured, and optimized
• Support infrastructure operations under direct supervision and guidance from senior engineers and a mentor
• Attend team meetings
• Assist in analyzing potential threats or vulnerabilities across systems
• Learn to design scalable infrastructure and implement system changes
• Assist in automating service delivery and maintenance tasks
• Help build monitoring and tooling activities for infrastructure systems
• Help troubleshoot and resolve production issues or system problems
• Analyze outages to identify opportunities for improvement
• Experiment with new infrastructure patterns and technologies
• Contribute to projects aligned with USAA's Technology Strategy
• Assist in developing and implementing innovative IT solutions, potentially using AI tools
• Create and maintain documentation related to technical solutions
• Gain exposure to risk and compliance procedures within IT operations

Infrastructure Engineer Intern

Property Claims Adjuster

• Investigate, evaluate, negotiate, and settle complex property insurance claims
• Confirm and analyze coverage, recognize liability exposure, and negotiate equitable settlements in compliance with state regulations
• Manage assigned caseloads involving complex property damage and potential legal liability
• Partner with vendors, internal business partners, and external regulators to resolve claims and ensure compliance
• Research claim damages using information from insureds, third parties, and external resources
• Identify discrepancies, subrogation potential, coverage concerns, prior loss history, and SIU referral needs
• Analyze complex policy terms and contingencies to determine coverage
• Determine and negotiate settlements within authority limits; recommend settlements outside authority limits with management
• Maintain accurate, thorough, and current claim file documentation
• Use estimating technology, virtual inspection tools, and claims platforms to prepare estimates
• Support workload surges and catastrophe response operations, including mandatory on-call dates and potential evening, weekend, and holiday work
• Travel for catastrophe deployments, claim resolution, training, and in-person inspections
• Work independently on complex problems and serve as a resource for less-experienced colleagues
• Adjust complex claims involving attorneys
• Address jurisdictional challenges, applicable legislation, and construction considerations
• Identify, measure, monitor, and control risks in accordance with compliance policies and procedures

Property Adjuster Specialist – Field Claims

Engineer

• Develop AI-enabled capabilities that accelerate, augment, and automate visualization lifecycle execution
• Engage BIA teams and customers to identify friction, pain points, and opportunities
• Map solutions to the visualization development lifecycle from intake through adoption
• Prototype, test, and refine agentic workflows for quality, reliability, and repeatability
• Create documentation, guardrails, and examples supporting adoption and safe use
• Measure solution impact and continuously improve based on user feedback
• Adapt solutions and strategy as industry capabilities evolve
• Work under direct supervision with guidance from senior engineers and an assigned mentor
• Participate in professional development, networking, mentorship, and team-based projects

Visualization Engineer Intern

• Lead, develop, and motivate the team to provide advanced analytics and insights around key business drivers
• Anticipate opportunities to address complex and unique business problems with proactive financial solutions
• Advise senior management on financial issues and provide recommendations for short-term and strategic financial business problems
• Teach and mentor others on complex financial processes, business drivers, and systems
• Review analysts' work and assist management with task assignment and workflow management
• Lead initiatives to develop an integrated enterprise planning process across multiple companies and/or staff agency processes and technologies
• Direct analyses and guide the development, enhancement, and implementation of critical processes, programs, and technologies
• Lead cross-functional teams through problem resolution and advise senior management
• Acquire and apply expert knowledge of the business, products, and processes
• Perform complex work assignments and problem resolution across multiple systems, functions, or processes
• Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies and procedures

Financial Analyst Lead – Technology

Machine Learning Engineer

• Develop, test, implement, and integrate processes with business applications using machine learning model predictions and classifications
• Collaborate with Data Scientists to refactor model code into IT-maintainable solutions following coding standards and best practices
• Apply ML development standards and coding best practices
• Contribute to machine learning projects across the lifecycle, including analysis, solution design, data pipeline engineering, testing, deployment, scheduling, production support, API development, and application integration
• Support GenAI applications, ML frameworks/libraries, and ML models
• Design and write test scripts to verify data integrity and functionality
• Review existing test scripts
• Develop familiarity with machine learning engineering best practices through training, documentation review, and code review
• Configure, manage, and set up AI/ML infrastructure components in cloud and on-premises environments, including AWS, GCP, and graph databases
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

AI & Machine Learning Engineer

General

• Support members through inbound and outbound communications, including phone calls and other communication channels
• Receive requests from current and prospective members and identify opportunities to meet their life insurance needs
• Understand members' financial situations, life events, goals, and insurance needs while documenting relevant information accurately
• Provide basic life insurance education and protection strategies aligned with member needs
• Develop foundational consultative and sales skills by helping members understand available solutions and act on recommendations
• Handle member objections and questions using effective communication and relationship-building techniques
• Conduct follow-up outreach to assist members in completing acquisition of previously discussed products and services
• Adhere to regulatory, compliance, and risk management requirements
• Collaborate with teammates, leaders, and business partners to support organizational objectives and enhance the member experience
• Participate in training, development, and mentorship activities
• Make outbound calls to schedule appointments for Life Solutions Specialists
• Handle inbound calls to triage member needs and transfer members to appropriate resources
• Greet members, verify identity, and ensure account authentication before servicing requests
• Partner with Business Process Owners to observe workflows and provide feedback
• Learn operational processes, member journeys, and business outcomes through structured experiences
• Participate in Pipeline Classes and other training opportunities
• Share insights and recommendations supporting continuous improvement initiatives

Life Solutions Specialist Intern

Director

• Direct, plan, and organize professional and administrative staff providing IT services for public cloud enablement
• Provide technical leadership in planning, designing, developing, testing, implementing, and maintaining business solutions
• Provide high-level consultation and influence on technical solutions and emerging technologies
• Lead and direct change management, process improvement, and technical support initiatives
• Contribute to and execute long- and short-term strategic direction
• Advise senior management and provide input for decision-making
• Develop, maintain, test, and monitor internal control environments
• Build and oversee the Public Cloud Enablement team through recruiting, development, retention, coaching, support, performance management, and managerial activities
• Oversee AWS Lambda and DevOps environments and assist with public cloud program management
• Build governance and risk management strategies for Lambda, including new certificate capabilities
• Establish documentation standards and quality assurance methodologies
• Identify, research, and analyze end-to-end business, process, and technology support opportunities
• Develop and oversee technology support metrics, including KPIs and KRIs
• Create multi-year technology support plans with milestones, deliverables, and realization targets
• Oversee departmental budgets and forecasts
• Oversee availability management using change and incident management practices
• Influence business strategy and technology support direction across functional areas
• Build stakeholder relationships and ensure cost-effective technology support delivery
• Participate in third-party vendor strategy and oversee vendor management activities
• Identify, measure, monitor, and control business risks in accordance with risk and compliance policies

Director, Information Technology – Public Cloud Enablement

Full-stack Engineer

• Provide enterprise support by delivering technology solutions for public cloud enablement of the USAA developer community
• Participate in all phases of the software systems and application development lifecycle, including gathering and analyzing requirements, designing, testing, documenting, and implementing software
• Respond to outages
• Design, develop, code, and test complex technical solutions
• Investigate and resolve complex application, system, and production issues through troubleshooting
• Conduct complex systems analysis and recommend policy and procedure changes
• Prepare and install complex solutions by determining and designing system specifications, standards, and programming
• Follow the software development lifecycle
• Participate in design reviews and learn key system design principles
• Mentor junior engineers and potentially peer engineers
• Review teammates' code
• Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures

Software Engineer I – Cloud

Manager

• Lead the coordination and command of major incidents impacting production systems and business services
• Assess incident severity based on business impact, urgency, and scope; activate and manage the major incident process
• Facilitate incident bridge calls and coordinate cross-functional response teams
• Coordinate infrastructure, applications, cloud, network, and security teams to restore services quickly
• Prioritize service restoration and business continuity, including workarounds when appropriate
• Track incident progress, risks, actions, and dependencies; ensure accountability and execution discipline
• Serve as the single point of contact for major incident communications
• Facilitate post-incident reviews, including timelines, root cause insights, and lessons learned
• Partner with Problem Management to document and track root cause analysis and corrective actions
• Ensure adherence to ITIL/ITSM processes, policies, and audit requirements
• Collaborate with Service Desk, Change Enablement, Problem Management, and Service Level Management to improve service delivery
• Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures
• Participate in a 24x7 on-call rotation or work extended hours during major incidents as needed

Senior Incident Manager – ACC Major Incident Manager

• Lead the Global IT Availability Operation using a 24/7/365 round-the-sun support model
• Oversee Major Incident, Problem, Knowledge, and related IT Service Management processes
• Transform and mature command center operations
• Implement Availability standards, updated controls, and process improvements across Enterprise IT operations
• Improve time to identify events and restore service during incidents
• Direct, plan, and organize professional and administrative IT services staff
• Provide technical leadership for business solution planning, design, development, testing, implementation, and maintenance
• Lead change management, process improvement, and technical support initiatives across departments
• Execute long- and short-term strategic direction and advise senior management
• Develop, maintain, test, and monitor internal preventive and detective controls
• Build and oversee technology support teams, including recruiting, development, retention, coaching, performance management, and managerial activities
• Establish documentation standards and quality assurance methodologies
• Identify, research, and analyze business, process, and technology support opportunities
• Develop KPIs, KRIs, and other technology support metrics
• Create multi-year technology support plans with milestones, deliverables, and realization targets
• Oversee departmental budgets and forecasts
• Manage availability of technology solutions and domains through change and incident management
• Build stakeholder relationships and provide trusted technology support advice
• Participate in third-party vendor strategy and oversee vendor management activities
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies

IT Director – Availability Command Center

Product Marketing

• Support planning of the fully digital-first marketing lifecycle, including strategy, member research, planning, direct response marketing, agency management, creative development, compliant execution, analytics and optimization, and performance management
• Provide input into development and implementation of marketing plans and campaigns to build and deepen USAA's relationship with existing members and acquire new members
• Provide insights into marketing budget allocations across products and channels to deliver sustainable growth at efficient Cost per Account (CPAs) at scale
• Understand and provide input into the digital acquisition experience
• Support adoption of new ways of working and leverage storytelling to drive understanding and adoption of change
• Apply knowledge of external practices in the digital space
• Apply understanding of product-related regulations and risk and compliance requirements
• Keep the USAA brand and mission to serve the military community at the forefront of new marketing practices
• Ensure risks associated with business activities are identified, measured, monitored, and controlled according to risk and compliance policies and procedures
• Collaborate with Product, Risk, Analytics, and other internal stakeholders to drive account growth
• Participate in ideation, planning, execution, measurement, and optimization of marketing campaigns
• Drive continuous testing and learning, improve marketing initiatives, and allocate marketing investments effectively

Senior Product Marketing

Technical Product Manager

• Support Digital or Technology research, business and market intelligence, and data-driven insights
• Help identify opportunities, propose solutions, create and maintain roadmaps, and improve performance
• Prepare supporting data and materials for presentations and stakeholder communications
• Collaborate with stakeholders to formulate strategies for Digital or Technology product goals
• Apply developing knowledge of Technology, UX, Business, relevant experiences and processes, and Product Management
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures
• Perform routine work assignments and problem resolution under direct supervision

Digital/Technical Product Manager Intern

Vice President

• Lead USAA's Next Best Experience strategy across personalized, context-aware experiences
• Establish the vision, strategy, governance, and operating model for Next Best Experience across the member lifecycle
• Align member needs, business priorities, data-driven insights, and experience design principles
• Lead a cross-functional organization across Digital, Technology, Analytics, Marketing, Design, and Lines of Business
• Define enterprise experience priorities, decision frameworks, measurement strategies, and investment direction
• Oversee product, service, advice, and contextual engagement experiences anchored in life events and member milestones
• Serve as enterprise steward for member-centric decision making
• Create, develop, and sustain Business, Technology, and Lines of Business relationships
• Set vision, strategy, direction, KPIs, and outcomes for a Digital or Technology product portfolio
• Provide executive oversight and serve as escalation point for product management activities
• Influence leaders, product managers, developers, vendors, designers, and stakeholders on product strategies and launches
• Promote member research including focus groups, usefulness testing, A/B testing, and other methodologies
• Deliver agreed goals and outcomes for products, services, and transactions across digital channels and platforms
• Manage investments, innovation mix, prioritization, and tradeoffs at program or portfolio level
• Attract, select, and develop Technology/Digital product management talent
• Ensure technology capabilities align with architectural and system standards
• Drive economic success through growth of digital/technology product portfolios
• Oversee strategic alignment across product portfolios, initiatives, and investments
• Ensure business risks are identified, measured, monitored, and controlled under risk and compliance policies

Assistant Vice President – Next Best Experience, Member Experience Strategy

Data Engineer

• Design, implement, maintain, and troubleshoot data backup, recovery, and cyber resiliency solutions
• Create, modify, maintain, and support infrastructure system components that enable IT services
• Balance availability, security, efficiency, and functional requirements to optimize production services
• Identify, manage, escalate, measure, monitor, and control risks from business activities
• Drive data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency
• Develop engineering standards, implementation plans, and technical documentation
• Architect and deploy data protection solutions for virtual hosts, SQL, NoSQL, DB2, Oracle, Azure, AWS, SaaS, and Active Directory workloads
• Develop and implement Infrastructure-as-Code solutions, automated workflows, and process improvements
• Maintain regulatory compliance, business continuity, cyber resilience, data integrity, and immutability
• Design scalable IT system infrastructure and oversee system changes
• Automate service delivery, maintenance tasks, monitoring, and tooling activities
• Resolve complex technology production issues and lead end-to-end troubleshooting across multiple systems
• Analyze end-to-end system failures and recommend process and business solution improvements
• Experiment with new patterns and technologies
• Establish and improve engineering best practices with peers and the business
• Identify innovative solutions for customers and the business
• Mentor and coach engineers on system design, development, and maintenance
• Develop software-defined infrastructure in code within CI/CD pipelines