USAA

Infrastructure Engineer

• Design, implement, maintain, and troubleshoot data backup, recovery, and cyber resiliency solutions
• Create, modify, maintain, and support infrastructure system components and solutions enabling business functions and IT services
• Balance availability, security, efficiency, and functional requirements to provide optimized production services
• Identify, manage, escalate, measure, monitor, and control risks from business activities
• Participate in data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency
• Develop engineering standards, implementation plans, and technical documentation
• Deploy and maintain data protection solutions for virtual hosts, SQL, NoSQL, DB2, Oracle distributed workloads, Azure, AWS, SaaS, and Active Directory
• Develop and implement Infrastructure-as-Code solutions, automated workflows, and process improvements
• Maintain regulatory compliance, business continuity, cyber resilience, data integrity, and immutability
• Design scalable IT infrastructure, implement system changes, automate service delivery and maintenance tasks, and build monitoring/tooling
• Troubleshoot and independently resolve complex production technology issues
• Analyze complex outages and recommend system improvements
• Understand and apply engineering best practices, concepts, and patterns
• Identify customer solutions and evaluate technology solutions
• Mentor junior engineers and potentially peer engineers
• Develop software-defined infrastructure in code within CI/CD pipelines

Infrastructure Engineer I – Data Protection

Property Claims Adjuster

• Investigate, evaluate, negotiate, and settle complex property insurance claims
• Confirm and analyze coverage, recognize liability exposure, and negotiate equitable settlements in compliance with state regulations
• Proactively manage an assigned caseload of complex property damage claims
• Partner with vendors and internal business partners to facilitate complex claims resolution
• Coordinate with external regulators when needed to ensure documentation and compliance
• Investigate claim damages using information from insureds, third parties, and external resources
• Identify discrepancies and subrogation potential
• Identify coverage concerns, review prior loss history, and create SIU referrals when appropriate
• Determine coverage by analyzing complex policy terms and contingencies
• Determine and negotiate settlements within authority limits; collaborate with management on settlements outside those limits
• Maintain accurate and current claim file documentation
• Use estimating technology platforms, virtual inspection tools, and claims-estimating tools
• Support workload surges and catastrophe response operations, including mandatory on-call dates and potential evening, weekend, and holiday work
• Travel for CAT deployments with minimal notice when assigned
• Adjust complex claims involving attorneys
• Address jurisdictional challenges, legislation, and construction considerations
• Travel for claims resolution, training, and in-person inspections
• Identify, measure, monitor, and control business risks in accordance with compliance policies

Property Adjuster Specialist – Field Claims

Director

• Lead the strategy, development, execution, and oversight of Corporate Impact programs, initiatives, and partnerships
• Translate enterprise direction into actionable programs and measurable outcomes
• Oversee programs involving third-party partnerships and key stakeholders
• Develop and maintain relationships with local, national, and military-focused nonprofit organizations and community partners
• Create Memorandums of Understanding and associated performance measures
• Establish metrics and reporting processes to evaluate program impact and effectiveness
• Manage philanthropic investment budgets and related resources
• Oversee risk and compliance activities related to Corporate Impact programs
• Represent Corporate Impact in community, industry, and nonprofit engagements
• Collaborate with stakeholders across the Association to align initiatives with business and organizational objectives
• Apply research to inform program development and identify trends and opportunities
• Ensure adherence to governance, protocols, and program lifecycle requirements
• Lead continuous improvement efforts
• Build and lead a high-performing team through recruiting, development, retention, coaching, performance management, and employee support
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Director, Corporate Impact – Civic Engagement

• Own and execute national and regional civic engagement strategies through complex, highly visible programs
• Develop initiatives involving third-party alliances and key internal stakeholders
• Contribute to Corporate Impact team goals and objectives
• Define strategy-area Logic Models, Outcomes, and Key Results
• Oversee philanthropic grantmaking in alignment with policies and standards
• Develop Memorandums of Understanding with defined KPIs
• Manage nonprofit alliance relationships and philanthropic investment portfolios
• Assess programs, grants, and nonprofit activities for due diligence and minimum requirements
• Develop metrics and standards to evaluate investment and operational impact
• Convene alliances to discuss needs, KPIs, impact, and collaboration opportunities
• Conduct and integrate research in Corporate Impact focus areas
• Collaborate with survey firms on research strategies
• Cultivate relationships with local, national, community, and nonprofit organizations
• Coordinate enterprise-wide communications and use technology and social media to strengthen engagement
• Manage assigned budgets and resources
• Lead and revise Corporate Impact policies and governance processes
• Lead process-improvement initiatives and manage risk and compliance
• Lead after-action reviews and apply lessons for continuous improvement
• Contribute to external reporting and provide subject-matter expertise for communications and impact storytelling

Corporate Impact Director – Civic Engagement

Underwriter

• Manage a team responsible for launching and maturing new products in target strategic markets
• Provide cross-functional leadership, product expertise, and support for product development, compliance, operations and process improvements, claims management, vendor management, product documentation, fulfillment, and system releases
• Develop digital-first products supporting USAA members' needs and risks
• Oversee development and launch of innovative products and enhanced features or services for existing products
• Develop recommendations for new product launches and buy/build/ally decisions
• Generate product and coverage solutions to maintain a dynamic product development pipeline
• Maintain knowledge of business and underwriting performance for products in scope
• Manage post-launch maintenance and underwriting of new-to-market products based on performance, member needs, and competitive changes, including product rules, rates, and forms
• Gather data and member information to formulate product strategy and competitive intelligence
• Lead analysis of internal and external data to support product strategy and competitive intelligence
• Develop and communicate new product value propositions across teams and leadership levels
• Ensure product development teams provide sales support across distribution channels
• Direct analysis of product performance metrics and adapt offerings before full launch when necessary
• Coordinate with Legal, Compliance, and Risk Management to ensure compliant product design and implementation
• Coach and develop product development employees to maximize performance and engagement
• Identify, measure, monitor, and control business risks in accordance with risk and compliance policies

Director, Underwriting Capabilities and Tools – Auto and Dwelling

Full-stack Engineer

• Design, develop, code, and test complex technical solutions
• Investigate and resolve complex application and system technical problems and production issues through troubleshooting techniques
• Improve operations by conducting complex systems analysis and recommending changes in policies and procedures
• Prepare and install complex solutions by determining and designing system specifications, standards, and programming
• Follow the software development lifecycle
• Participate in design reviews and learn key system design principles
• Mentor junior engineers and may begin mentoring peer engineers
• Review teammates' code
• Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures
• Contribute to Salesforce solutions supporting member and advisor experiences across Investment Services
• Work with senior engineers, architects, product teams, and business partners to deliver scalable CRM capabilities

Salesforce CRM Software Engineer – Mid-Level

Data Analytics

• Complete a 2-year rotational program with assignments of approximately 8 months each
• Strengthen finance business acumen and analytics skills through meaningful projects and team assignments
• Gain exposure to finance business functions and disciplines
• Participate in Information Stewardship and Data Governance assignments
• Analyze business problems using internal and external data for business intelligence
• Craft report and analysis specifications based on business needs and available data
• Consult with business teams to define opportunities and recommend data-driven solutions
• Translate business problems into statistical, machine learning, simulation, and optimization solutions
• Propose solutions and support assignments and projects under supervision
• Assist with program-specific projects and cross-functional initiatives
• Support forecasting, planning, and model-improvement initiatives
• Compile and analyze data to create financial reports and cost-benefit analyses
• Research and organize data related to product assignment, pricing, profitability, and ad hoc analysis
• Build workforce planning knowledge and relationships with key stakeholders
• Facilitate workforce planning processes and escalate issues for resolution
• Apply analysis techniques, workforce metrics, and reporting to develop workforce insights
• Support business intelligence solutions involving data collection, transformation, intelligence, and visualization
• Identify, measure, monitor, and control risks in accordance with compliance policies and procedures

Future Leaders Program – Data and Analytics Track

Financial Planning and Analysis

• Lead, develop, and motivate the team to provide advanced analytics and insights around key business drivers
• Tackle complex and unique business problems with proactive, forward-looking financial solutions
• Interact with senior management as a trusted advisor on financial issues
• Recommend solutions to short-term and strategic financial business problems
• Teach and mentor others on complex financial processes, business drivers, and systems
• Review analysts' work and assist management with task assignment and workflow management
• Lead initiatives to develop integrated enterprise planning processes across multiple companies and/or staff agency processes and technologies
• Direct analyses and guide the development, enhancement, and implementation of critical processes, programs, and technologies
• Lead cross-functional teams through problem resolution and advise senior management
• Acquire and apply expert knowledge of the business, products, and processes
• Perform complex and unique work assignments and problem resolution across multiple systems, functions, or processes
• Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Financial Analyst Lead – Technology

Executive

• Serve as the strategic liaison between Member Value, Lines of Business, and enterprise Functions
• Translate member experience strategy into actionable plans and enterprise-wide initiatives
• Champion adoption and integration of experience standards, processes, and best practices
• Monitor performance metrics and member experience indicators to identify trends, risks, and improvement opportunities
• Lead cross-functional coordination to address execution challenges and remove barriers
• Facilitate governance, communication, and knowledge-sharing forums
• Provide executive insights and recommendations to advance Member Value objectives
• Foster collaboration, continuous improvement, and shared ownership of member experience outcomes
• Partner with stakeholders to align strategies, programs, and processes with member-centric goals
• Drive operational excellence through disciplined execution, performance management, and enterprise alignment
• Enable Lines of Business to implement member-centric outcomes aligned with enterprise deepening and loyalty objectives
• Support integration and execution of experience standards across servicing, digital, and frontline channels
• Identify execution risks, dependencies, and friction points; escalate insights and facilitate resolution
• Track initiative progress, timelines, risks, and alignment with Member Value priorities
• Synthesize member experience metrics and operational trends for leadership decision-making
• Leverage member insights, analytics, and feedback for recommendations and journey/product enhancements
• Support alignment of tools, platforms, and processes with Member Value service standards
• Build trusted relationships and influence without authority in a complex, matrixed environment
• Build and oversee a team through recruiting, development, retention, coaching, performance management, and managerial activities
• Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies

AVP, Senior Member Value Officer – Executive Level

Product Manager

• Support the Real Estate business by partnering with stakeholders to enhance CRM and marketing technology solutions
• Gather business requirements and translate business needs into system solutions
• Configure and optimize CRM functionality
• Develop reports and analytics
• Monitor system health and troubleshoot issues
• Execute key business controls
• Analyze product profit, competitive landscape, and sales performance against plans or key metrics
• Analyze data and provide recommendations for product design improvement and placement options
• Collect and analyze information from Marketing, Operations, SFO, Legal, Experiences, Digital platforms, and other stakeholders
• Partner with information technology and business analysts to improve capabilities
• Research internal and external information and recommend product optimization
• Run basic to moderately complex statistical models and derive insights with Product Managers
• Partner with Product Managers to design product dashboards and metrics
• Prepare performance analyses to inform product or sales forecasting and planning
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Product Management Advisor, Intermediate – Real Estate

General

• Build relationships with and provide oversight of third-party vendors through virtual or in-person interactions
• Onboard vendors, oversee vendor performance, maintain partnerships, and coach vendors toward contractual and operational goals
• Evaluate vendor work product for quality, accuracy, and contract compliance
• Collaborate with 3PRM on vendor footprint to balance member needs and operational resources
• Resolve complaints and payment discrepancies within the vendor MOI
• Provide direction on borderline Total Loss situations
• Make decisions and provide insight on physical damage losses within granted authority; advance requests for additional authority as needed
• Apply advanced knowledge of P&C insurance products, services, contracts, internal processes, and procedures to ensure compliance
• Support workload surges and catastrophe operations as needed
• Help manage output, throughput, and USAA adherence guidelines for Auto Physical Damage processes, including Rental, Alternative Parts Utilization, Vehicle Owner Communication, and Assignment Completions
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures
• Travel throughout the year to support catastrophe response and field operations

Physical Damage Specialist – APD CAT Team

Claims Specialist

• Adjust non-attorney-involved soft tissue bodily injury claims and associated auto physical damage claims
• Confirm coverage and make coverage decisions
• Investigate loss details and determine legal liability
• Evaluate, negotiate, and settle claims within authority guidelines
• Document investigation, evaluation, negotiation, and settlement decisions
• Provide advice and set expectations regarding next steps to members
• Collaborate with team members to resolve issues and identify matters for escalation
• Partner with or direct vendors and internal business partners to facilitate timely claims resolution
• Support workload surges and/or Catastrophe Operations as needed
• Identify, measure, monitor, and control risks associated with business activities
• Follow written risk and compliance policies, standards, and procedures

Injury Claims Adjuster

Data Analyst

• Develop and implement multiple Data and Analytics sub-functions within a Function or Line of Business
• Lead short-term and long-term strategy and vision for assigned sub-functions, aligning objectives with enterprise strategies
• Lead strategic, tactical, operational and financial responsibilities for data storage, preparation, exploration, information governance, analytics and information delivery
• Oversee delivery of information and analytics platforms and solutions to business stakeholders and cross-functional partners
• Manage the end-to-end process of information management, analytics and delivery
• Evaluate and integrate industry trends and best practices into processes, technology and strategic plans
• Provide thought leadership on data, information and application architecture decisions
• Lead data reporting, identify reporting opportunities and analytics projects, retire reports and promote advanced self-service capabilities
• Provide strategic insights to senior leaders and key stakeholders
• Set analytic direction and create strategies that influence business and drive change
• Oversee innovation, work prioritization and capacity; assist with problem resolution
• Oversee information delivery experience and risks
• Identify opportunities to use advanced data delivery and business solution techniques to resolve business issues
• Ensure business risks are identified, measured, monitored and controlled according to risk and compliance policies

Director, Business and Data Analytics

• Support the Real Estate business by leading and executing complex CRM and marketing technology initiatives
• Gather and refine business requirements and translate business needs into system solutions
• Optimize CRM functionality through configuration
• Leverage analytics to drive lead distribution and prioritization and member communication
• Monitor system health and partner with business stakeholders
• Evaluate profit goals, lead distribution and prioritization rules, system performance, and sales user performance against plans and key metrics
• Advise operational leadership on information affecting business goals
• Collaborate with Marketing, Operations, SFO, Legal, Experiences, Digital platforms, Information Technology, CRM, and broader product teams
• Research internal and external information and partners and conduct data analyses for product feasibility
• Run moderate statistical models and present research and analysis results to senior Product Management leadership as needed
• Partner with the Product Manager to develop product dashboards and metrics
• Analyze performance results to inform product or sales forecasting and planning
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Product Management Advisor I – Real Estate

• Lead day-to-day consumer and regulatory complaint resolution activities for banking products, including checking and savings accounts, credit cards, and consumer lending products
• Oversee managers responsible for complaint investigations and resolution teams
• Ensure adherence to regulatory requirements, operational excellence, and member advocacy standards
• Partner with executive leadership to drive performance, identify root causes, implement process improvements, and mitigate compliance and operational risks
• Oversee Bank Member Advocacy complaint handling across multiple channels in a high-volume contact center environment
• Use understanding of the product lifecycle to identify potential risks and support effective risk management
• Identify and implement digital solutions to streamline processes and enhance efficiency
• Monitor manager and team performance, compliance, case management, root cause analysis, process improvement, and quality control
• Handle escalated Bank member complaints and inquiries directed to executive management
• Prepare and present updates on status, resolution efforts, and complaint completion to executive management
• Collaborate with Bank leaders on banking member communication policies and processes across the product lifecycle
• Foster a supportive and inclusive team environment
• Build and oversee teams through recruiting, development, retention, coaching, performance management, and other managerial activities
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures