Walmart

Director

• Lead a fraud intelligence team based at the Walmart Home Office
• Build working partnerships to receive and process fraud intelligence
• Collaborate with internal business partners on awareness and fraud prevention
• Oversee fraud signal intake and emerging risk reports
• Connect intelligence outputs to investigations, analytics, and action
• Maintain visibility into emerging fraud themes across the enterprise
• Promote and uphold company policies, procedures, mission, values, and standards of ethics and integrity
• Provide on-call support in response to critical incidents
• Deliver regular briefings, reports, and strategic recommendations to leadership on fraud trends, exposure, and mitigation
• Develop and maintain standard operating procedures and playbooks for fraud intelligence intake, triage, and dissemination
• Lead the Fraud Fusion Center, an Enterprise Center of Excellence integrating fraud intelligence through advanced technology to identify cross-channel threats
• Collaborate across business units and external partners to improve investigative processes and support regulatory compliance and ethical standards

Director, Investigations

Full-stack Engineer

• Design, build, test, and maintain scalable, high-performance Android applications powering Walmart’s e-commerce experience
• Collaborate with product managers, designers, backend engineers, and cross-functional teams
• Lead feature delivery from ideation and prototyping through deployment and production monitoring
• Drive technical excellence through code reviews, design sessions, and mentoring junior engineers
• Optimize app performance, reliability, and battery efficiency using profiling tools and crash analytics
• Troubleshoot complex production issues using observability platforms such as OpenObserve
• Design and implement modular architectures integrating GraphQL APIs and microservices backends
• Implement and maintain unit, functional, and end-to-end testing automation frameworks
• Evaluate and integrate third-party SDKs and APIs
• Improve development processes, tools, and technologies
• Stay current with Android ecosystem trends and emerging technologies
• Use AI-powered development tools such as Claude, Cursor, and Copilot to improve engineering efficiency and code quality

Senior Software Engineer

Call Center Representative

• Implement company policies, procedures, standards of ethics, and related action plans
• Use the Open Door Policy in executing business processes and practices
• Complete work assignments and priorities using policies, data, and resources
• Collaborate with managers, coworkers, customers, and business partners
• Identify priorities, deadlines, and expectations; communicate progress and information
• Provide customer service by sharing accurate and timely information
• Research customer requests and operational support issues as needed
• Document routine workflows, resource requirements, dependencies, and criticalities
• Monitor incoming requests and respond to specialty processes, escalated issues, and support requests
• Escalate systemic issues using tools such as Gemba Leadership and JIRA
• Investigate and solve contact center issues using fact-finding techniques and diagnostic tools
• Suggest alternative approaches and solutions based on internal and external benchmarking
• Implement process improvement plans and drive improvements to existing contact center processes
• Support identification of improvement opportunities based on customer feedback and trend analysis
• Review key metrics to support root-cause identification and create solutions
• Explain Walmart products and services, including features, capabilities, substitutes, promotions, offers, and discounts
• Demonstrate respect, integrity, customer focus, continuous improvement, collaboration, and accountability

Resolution Coordinator, Contact Center

• Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates
• Navigate multiple systems to answer questions and resolve issues
• Communicate professionally in a conversational manner
• Use available resources to ensure customer satisfaction
• Switch between phone, chat, and email channels according to business requirements
• Review, analyze, and process critical customer queries accurately
• Adhere to quality, compliance, and SLA guidelines
• Take continuous voice calls in a high-volume contact center
• Work in a 24/7 operation with rotating weekly time off and assigned shifts

• Implement company policies, procedures, ethics standards, and related action plans
• Complete work assignments by prioritizing tasks, collaborating with managers, coworkers, customers, and business partners, and communicating progress
• Communicate clearly with customers across different interaction channels and provide relevant solutions
• Provide customer service for live contact questions, restricted account actions, concessions, approvals, and operational support
• Monitor incoming specialty-process requests, escalated issues, and support requests
• Research customer issues and document workflows, resource requirements, dependencies, and criticalities
• Escalate systemic issues using tools such as Gemba Leadership and JIRA
• Apply problem-solving and diagnostic techniques to contact center operations
• Investigate and resolve contact center issues and develop workarounds
• Implement process improvement plans and recommend improvements based on customer feedback and trend analysis
• Review key metrics to identify root causes and create solutions
• Explain Walmart products and services, including features, capabilities, substitutes, promotions, offers, and discounts
• Foster respect, integrity, collaboration, customer focus, continuous improvement, and a positive associate experience

• Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates
• Navigate multiple systems to answer questions and resolve issues
• Communicate professionally and conversationally while using available resources to ensure customer satisfaction
• Switch between phone, chat, and email support channels based on business requirements
• Review, analyze, and process critical customer queries accurately
• Adhere to quality, compliance guidelines, and SLAs

Senior Resolution Coordinator, Contact Center

• Develop, communicate, and implement processes and practices to meet business needs
• Collaborate with managers, coworkers, customers, and business partners
• Analyze information from multiple sources, monitor progress and results, and identify improvement opportunities
• Support compliance with company policies, procedures, ethics, and integrity standards
• Lead and participate in teams by coordinating work assignments and providing advice, feedback, and support
• Handle customer requests, restricted account actions, concessions, approvals, and operational support
• Research and document routine workflows, resource requirements, dependencies, and criticalities
• Monitor incoming requests and respond to specialty processes, escalated issues, and support requests
• Escalate systemic issues using tools such as Gemba Leadership and JIRA
• Provide accurate and timely customer information through appropriate communication channels
• Use fact-finding techniques and diagnostic tools to identify and break down contact center business problems
• Suggest solutions based on internal and external benchmarking and collaborate with stakeholders on implementation
• Drive improvements to existing contact center processes and support root-cause analysis using key metrics
• Explain Walmart products and services, including features, capabilities, promotions, offers, and discounts
• Gather, interpret, validate, and analyze contact center data; create reports and visualizations
• Identify automation opportunities and improve data-driven decision-making
• Foster respect, integrity, customer focus, excellence, collaboration, development, and continuous improvement

• Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates
• Navigate multiple systems to answer questions and resolve issues
• Communicate professionally in a conversational manner
• Use available resources to ensure customer satisfaction
• Review, analyze, and process critical customer queries with accuracy
• Adhere to quality, compliance guidelines, and SLAs
• Switch between phone, chat, and email support channels based on business requirements
• Work in a 24/7 environment with rotating weekly time off and assigned shifts

• Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates
• Navigate multiple systems to answer questions and resolve issues
• Communicate professionally and conversationally while using available resources to ensure customer satisfaction
• Review, analyze, and process critical customer queries
• Adhere to quality, compliance, and SLA guidelines
• Switch between phone, chat, and email support channels based on business requirements
• Complete mandatory training

• Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates
• Navigate multiple systems to answer questions and resolve issues
• Communicate professionally and conversationally while using available resources to ensure customer satisfaction
• Review, analyze, and process critical customer queries accurately
• Switch between phone, chat, and email support channels according to business requirements
• Adhere to quality, compliance guidelines, and SLAs
• Work in a high-volume, metrics-driven contact center environment
• Complete mandatory training

• Take a high volume of incoming calls, chats, and emails from customers, stores, and associates
• Navigate multiple systems to answer questions and resolve issues
• Communicate professionally and conversationally while using available resources to ensure customer satisfaction
• Switch between phone, chat, and email support channels based on business requirements
• Review, analyze, and process critical customer queries accurately
• Adhere to quality, compliance guidelines and SLAs
• Work in a 24/7 environment with rotating weekly time off and assigned shifts

• Implement action plans using the Open Door Policy and company policies, procedures, and standards of ethics and integrity
• Complete work assignments and priorities using policies, data, and resources
• Collaborate with managers, coworkers, customers, and business partners
• Provide customer service for live contact-related questions, restricted account actions, concessions, approvals, and operational support
• Research and document routine workflows, resource requirements, dependencies, and criticalities
• Monitor incoming requests and respond to specialty processes, escalated issues, and support requests
• Escalate systemic issues using tools such as Gemba Leadership and JIRA
• Identify and break down contact center business problems and recommend alternative solutions
• Communicate across the contact center to investigate and solve issues
• Anticipate roadblocks and generate creative workarounds
• Implement process improvement plans and support root-cause identification using key metrics
• Identify opportunities and recommend improvements based on customer feedback and trend analysis
• Explain how Walmart products and services fit within the organization and how customers use them
• Inform customers about promotions, offers, and discounts
• Promote respect, integrity, customer focus, continuous improvement, and collaboration

• Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates
• Navigate multiple systems to answer questions and resolve issues
• Communicate professionally in a conversational manner
• Use available resources to ensure customer satisfaction
• Review, analyze, and process critical customer queries accurately
• Adhere to quality, compliance guidelines, and SLAs
• Switch between phone, chat, and email support channels based on business requirements
• Complete mandatory training

• Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates
• Navigate multiple systems to answer questions and resolve issues
• Communicate professionally in a conversational manner
• Use available resources to ensure customer satisfaction
• Switch between phone, chat, and email support channels based on business requirements
• Review, analyze, and process critical customer queries accurately
• Adhere to quality, compliance guidelines, and SLAs
• Take continuous voice calls in a high-volume contact center environment

• Implement action plans using the Open Door Policy and company policies, procedures, and ethics standards
• Complete assignments and priorities using policies, data, and resources while collaborating with managers, coworkers, customers, and business partners
• Provide customer service for live contact-related questions, restricted account actions, concessions, approvals, and operational support
• Research customer requests and document routine workflows, resource requirements, dependencies, and criticalities
• Monitor incoming requests and respond to specialty processes, escalated issues, and support requests
• Escalate systemic issues using available tools such as Gemba Leadership and JIRA
• Use fact-finding techniques and diagnostic tools to identify and break down contact center business problems
• Suggest alternative solutions based on internal and external benchmarking
• Investigate and solve contact center issues while communicating across the organization
• Anticipate roadblocks and generate creative workarounds
• Implement process improvement plans and recommend improvements based on customer feedback and trend analysis
• Review key metrics to identify root causes and create solutions
• Explain Walmart products and services, including features, functions, substitutes, promotions, offers, and discounts
• Promote respect, integrity, customer focus, continuous improvement, collaboration, and a positive associate and customer experience