Walmart

Call Center Representative

• Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates
• Navigate multiple systems to answer questions and resolve issues
• Communicate professionally in a conversational manner
• Use available resources to ensure customer satisfaction
• Review, analyze, and process critical customer queries accurately
• Adhere to quality, compliance guidelines, and SLAs
• Switch between phone, chat, and email support channels based on business requirements
• Complete mandatory training

Resolution Coordinator, Contact Center

• Implement action plans using the Open Door Policy and company policies, procedures, and standards of ethics and integrity
• Complete work assignments and priorities using policies, data, and resources
• Collaborate with managers, coworkers, customers, and business partners
• Provide customer service for live contact-related questions, restricted account actions, concessions, approvals, and operational support
• Research and document routine workflows, resource requirements, dependencies, and criticalities
• Monitor incoming requests and respond to specialty processes, escalated issues, and support requests
• Escalate systemic issues using tools such as Gemba Leadership and JIRA
• Identify and break down contact center business problems and recommend alternative solutions
• Communicate across the contact center to investigate and solve issues
• Anticipate roadblocks and generate creative workarounds
• Implement process improvement plans and support root-cause identification using key metrics
• Identify opportunities and recommend improvements based on customer feedback and trend analysis
• Explain how Walmart products and services fit within the organization and how customers use them
• Inform customers about promotions, offers, and discounts
• Promote respect, integrity, customer focus, continuous improvement, and collaboration

Machine Learning Engineer

• Architect and guide scalable, production-grade machine learning systems for customer-facing and operational products
• Lead end-to-end ML lifecycle execution, including data sourcing, feature engineering, model training, deployment, and monitoring
• Drive innovation through deep learning, NLP, reinforcement learning, and multimodal modeling approaches
• Mentor engineering teams and influence architectural decisions
• Collaborate cross-functionally to align ML solutions with platform strategies and downstream applications
• Establish standards for model evaluation, fairness, and responsible AI compliance
• Publish technical insights and contribute to Walmart’s engineering knowledge base

Principal Machine Learning Engineer

Technician

• Maintain and repair Walmart facilities, equipment, and assets using multiple craft skills, including plumbing, electrical, carpentry, material handling equipment, and food equipment
• Use hand tools, power tools, and other equipment to complete jobs
• Use the work order management system to receive reactive repair work orders and document repair activities
• Support stores and store associates
• Respond promptly to emergency maintenance calls
• Inspect, operate, and test facilities, equipment, and fixtures to diagnose issues
• Complete required training to operate equipment and tools safely
• Work under the supervision of the local General Maintenance Manager
• Follow established maintenance schedules and guidelines
• Conduct inspections, cleaning, and repairs of facilities, equipment, and fixtures

Technician, Facility Services – General Maintenance

Engineer

• Identify and implement data loss prevention solutions
• Gather information and write, test, and debug programs and incident-management scripts
• Participate in code reviews and monitor alerts and system checks
• Manage system performance, availability, and reliability
• Implement improvements to products, alerts, and monitors
• Compile documentation and maintain playbooks
• Coordinate, review, and implement DLP system changes with customers and other system areas
• Test and validate changes before and after product installations
• Represent Cybersecurity on divisional councils
• Contribute to Data Assurance technology roadmaps
• Collaborate with subject matter experts, technical experts, and architects
• Evaluate customer and supplier solutions and present recommendations
• Provide subject matter expertise on DLP solutions and technology
• Research and present information about new technologies
• Assign, lead, and participate in team tasks, meetings, and discussions
• Create, review, and deliver team documentation and written and oral presentations
• Develop code and application features based on business, technical, and data requirements
• Create test cases, proofs of concept, and test code
• Deploy software to production servers
• Draft countermeasures for information risks and test information-assurance activities
• Select information-assurance tools and safeguard information
• Participate in backup, recovery, and archival practices
• Assist with installation, configuration, and support of information-management software
• Analyze issues and requirements for managing information resources

Senior Data Assurance Engineer

• Maintain and repair Walmart facility refrigeration and HVAC equipment and assets
• Use commercial HVAC and refrigeration skills, hand tools, digital tools, power tools, and other equipment to complete jobs
• Use the work order management system to receive repair work orders and document repair activities
• Support stores and store associates
• Respond promptly to emergency maintenance calls
• Inspect, operate, and test facilities, equipment, and fixtures to diagnose issues
• Complete required training to operate equipment and tools safely
• Perform work in compliance with OSHA and EPA regulations, Walmart refrigeration HVAC safety policy, and environmental guidelines

Technician, Facility Services, HVAC-Refrigeration

Manager

• Oversee predictive and preventative maintenance of facilities within a regional area
• Lead a team of facilities maintenance technicians
• Ensure buildings operate efficiently and sustainably
• Provide a safe and comfortable environment for associates and customers
• Travel approximately 50% or more within the region
• Work directly with Store Managers and Facility Services Leadership on facility services needs
• Coordinate with vendors and contractors
• Prepare reporting and analytics
• Maintain up-to-date contractor licenses
• Participate in training programs and conduct site inspections to monitor compliance and quality standards
• Obtain necessary permits and schedule inspections according to mechanical or building codes

Facilities Maintenance Manager, Licensed Master Plumber

Coach

• Deliver store and club remodels, new stores and clubs, and special projects across the US
• Ensure projects are completed on time, within budget, and meet quality standards
• Partner with store team leads to supervise hourly team members
• Handle escalations and collaborate with store leadership
• Motivate teams to meet project timelines and deliverables
• Resolve store leadership, supplier, and associate concerns
• Own project execution in assigned stores
• Communicate plans, changes, and obstacles to key stakeholders
• Understand project plans and minimize impact on store operations
• Supervise and develop team members through hiring, training, mentoring, recognition, and career-path identification
• Evaluate talent and act on associate ideas, suggestions, questions, and concerns
• Ensure compliance with company policies, procedures, mission, values, ethics, and integrity standards
• Build stakeholder relationships and partnerships
• Identify business needs, implement processes and practices, monitor progress and results, and capitalize on improvement opportunities
• Adapt to competing demands, organizational changes, and new responsibilities

Realty Project Coach

Full-stack Engineer

• Lead delivery of scalable, secure software solutions with cross-functional teams
• Drive the full software development lifecycle, including design, coding, testing, and deployment
• Own delivery of scoped features and models through implementation, iteration, testing, and support
• Write clean, efficient, and reliable code
• Integrate AI/ML components and leverage generative AI tools
• Design, build, and maintain high-performance test frameworks for 1P Sellers and 3P Suppliers
• Develop reusable code for functionality, configuration, deployment, monitoring, performance, scalability, availability, security, and alerting across test, integration, and production environments
• Troubleshoot critical software defects
• Provide testing effort for multiple medium- to large-scale projects
• Plan test schedules and drive execution with junior testers and outside vendors
• Communicate plans, issues, risks, and progress to teams and leadership
• Improve testing processes and propose ideas to improve customer satisfaction and product quality
• Mentor peers and support team growth and knowledge sharing

Senior Software Engineer

Data Analyst

• Analyze data across planning, assortment, purchase order execution, inventory flow, fulfillment, and store execution
• Connect upstream decisions with downstream outcomes
• Identify performance drivers and opportunities
• Develop trusted metrics and data assets by reconciling sources, validating business logic, and improving data quality
• Apply exploratory analysis, statistical methods, and forecasting to complex merchandising questions
• Translate findings into visualizations and recommendations
• Own analytical work from problem definition through delivery
• Partner with Merchandising, Product, Engineering, and Data teams to develop and implement scalable solutions

Senior Data Analyst

Operations

• Own the business technology experience for an assigned CES technology domain
• Define business requirements and acceptance criteria for Product and Engineering
• Provide business acceptance and determine readiness for adoption and scale
• Own integration across tools, platforms, vendors, and adjacent technology domains
• Monitor production performance, reliability, adoption, and business impact
• Identify defects, friction, and optimization opportunities using data and associate feedback
• Implement and optimize AI-enabled capabilities with Product and Engineering
• Drive measurable improvements in AHT, RCR, TTP, associate effort, and customer outcomes
• Collaborate with Operations, Product, Engineering, Analytics, and business units
• Support program management, stakeholder engagement, financial oversight, and business operations

Staff, Technology Operations

Content Marketing Manager

• Oversee development, evaluation, and implementation of training standards and governance
• Research and benchmark industry practices to recommend best training approaches
• Collaborate with business partners to develop and approve curriculum aligned with operational goals
• Lead needs assessments, prepare materials, and deliver leadership and compliance training using adult learning techniques
• Manage multiple projects by identifying needs, removing obstacles, and adjusting plans to meet performance standards
• Supervise, mentor, and develop associates
• Evaluate program effectiveness through feedback and data analysis
• Drive content improvements and resource planning
• Foster strong stakeholder relationships and ensure compliance with standards
• Create scalable, engaging learning experiences for Walmart Store associates

Senior Manager, Academy Content

• Lead strategic planning and execution of large-scale technology programs
• Ensure alignment with business objectives and operational priorities
• Oversee budgeting, risk management, and performance monitoring
• Optimize resource allocation and program delivery
• Lead the business technology experience across CES technology categories, platforms, vendors, and AI capabilities
• Define enterprise requirements, priorities, and acceptance criteria
• Lead capability placement, rationalization, standardization, and consolidation decisions
• Own interoperability and resolve issues spanning systems and technology domains
• Establish scalable technology patterns across lines of business
• Define how AI capabilities and agents operate across the ecosystem
• Influence Product and Engineering roadmaps through business requirements and outcomes
• Drive improvements in AHT, RCR, associate experience, customer outcomes, and cost to serve
• Drive cross-functional collaboration and deliver measurable value
• Guide teams, influence decision-making, and foster continuous improvement

Principal, Technology Operations

Ecommerce

• Lead the coordination and execution of analytical initiatives supporting B2B customer business strategies and stakeholder needs
• Develop and maintain relationships with key stakeholders
• Coordinate and oversee job-related activities aligned with customer and business needs
• Provide data-driven analysis and market insights for strategic decisions and improvement opportunities
• Oversee fraud detection rulesets for B2B e-commerce transactions
• Manage processes for efficiency, compliance, and accurate reporting
• Supervise and develop associates through hiring, training, mentoring, and performance management
• Communicate results and recommendations to support business objectives and stakeholder engagement
• Promote continuous learning and adaptability to drive operational excellence
• Collaborate with Product, Engineering, Data Science, and Compliance partners on AI-driven fraud prevention solutions

Manager, Business Analysis and Insights – E-commerce Fraud

• Own the business technology experience for an assigned CES technology domain
• Define business requirements and acceptance criteria for Product and Engineering
• Provide business acceptance and determine readiness for adoption and scale
• Own integration across tools, platforms, vendors, and adjacent technology domains
• Monitor production performance, reliability, adoption, and business impact
• Identify defects, friction, and optimization opportunities using data and associate feedback
• Implement and optimize AI-enabled capabilities with Product and Engineering
• Drive measurable improvements in AHT, RCR, TTP, associate effort, and customer outcomes
• Manage and oversee technology programs with a focus on financial management, risk assessment, and program monitoring
• Coordinate cross-functional teams to ensure timely delivery and alignment with organizational objectives
• Translate operational needs into requirements, establish business acceptance, and ensure capabilities perform in production, are adopted, and deliver measurable outcomes
• Collaborate with Operations, Product, Engineering, Analytics, and business units to integrate systems into a unified technology ecosystem
• Drive continuous improvement, reduce associate effort, and enable faster, consistent customer resolution