First-Level IT Support, Customer Service
WIRECLOUD
Posted: 10/21/2026CloudVoIP
IT Infrastructure Operations Specialist – HPE, VMware
Airbus
Posted: 10/21/2026AnsiblePythonVMware
Enterprise Architect
DIGIT4U Business Solutions GmbH
Posted: 10/21/2026IoT
IT Support Specialist
Hörmann
Posted: 10/19/2026OracleSQL
IT Support Specialist
HÖRMANN Intralogistics
Posted: 10/19/2026OracleSQL
Junior IT Help Desk Specialist – f/m/d
Productsup
Posted: 10/18/2026MacOS
Senior Sales Manager – IT Solutions, Healthcare, Public Sector
eAces GmbH
Posted: 10/18/2026
Online Instructor – IT Administration, Cybersecurity
Syntax Institut
Posted: 10/15/2026Cyber SecurityFirewallsLinux
Working Student IT Support – Operations
Zenjob
Posted: 10/15/2026JamfMacOS
Working Student / Intern – Corporate Environment, Health and Safety, IT Administration
Heraeus
Posted: 10/14/2026I
IT Technician, m/f/d
IT COUNSULTING de Niet
Posted: 10/12/2026
IT Administrator, Southern and Eastern Westphalia Region
Senger | Großkunden
Posted: 10/12/2026Cloud
Senior Lead Accountant – IT Infrastructure
Argus Search GmbH
Posted: 10/11/2026
IT Administrator, Developer
Singulus Technologies AG
Posted: 10/11/2026CloudLinuxPythonSQL
Mid/Senior Business Analyst / Requirements Engineer / IT Consultant
CODUCT GmbH
Posted: 10/10/2026First-Level IT Support, Customer Service
WIRECLOUD
Posted: 10/9/2026CloudVoIP
Network / IT Administrator
Projektron GmbH
Posted: 10/9/2026ApacheDNSLinuxVMware
IT Specialist – IT Administrator
Nemak
Posted: 10/9/2026VMware
IT Specialist – IT Administrator
Nemak
Posted: 10/9/2026VMware
Site Manager – Technical Key Account Manager, IT & Security Technology
Funkwerk AG
Posted: 10/9/2026Firewalls
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical aptitude with a focus on customer support in cloud-based phone systems and VoIP/SIP technologies. Possesses excellent communication skills in German and a commitment to reliability and discretion in handling inquiries from public authorities.
Highest-signal resume keywords
VoIP/SIP TechnologiesNetwork InfrastructuresTechnical DegreeGerman Language SkillsCustomer Interaction
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as the first point of contact for existing customers with questions about their cloud-based phone systems via phone and email
- Listen to and analyze technical issues, and patiently support customers in resolving problems
- Process and document incoming inquiries from public authorities in accordance with clearly defined procedures
- Handle telephone inquiries from police departments
- Gradually take on more responsibility in IT support
- Participate in a structured onboarding process and become familiar with the team, systems, and cloud telephony
Requirements
What you’ll need- Strong interest in technology
- Ideally, initial experience with network infrastructures or VoIP/SIP technologies
- Technical vocational training or a technical degree, or an ambitious career changer with a strong affinity for IT
- Dependability
- Ability to work independently
- Strong willingness to help others
- Enjoyment of communication and customer interaction
- Absolute reliability and discretion
- Basic security clearance (Ü1) required
- Willingness to work in Cologne, with one office day per week
- Very good German language skills required due to communication with German-speaking customers and public authorities
Benefits
Comp & perks- Permanent employment contract
- 25 days of annual leave
- Primarily remote work
- One shared office day per week
- Laptop, headset, and any other required equipment
- Structured onboarding
- Flat hierarchies
- Short decision-making processes
- Friendly, close-knit team
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud-Based Phone SystemsTechnical SupportNetwork InfrastructureVoIP TechnologiesSIP Technologies
Soft Skills
DependabilityIndependenceWillingness to HelpCommunication SkillsDiscretion
Certifications & Qualifications
Basic Security Clearance (Ü1)