Abbott

Analyst

• Lead estimation of enhancement or support requests
• Guide workflow design, configure and test system changes, and analyze technical issues
• Liaise with business systems stakeholders and software vendor implementation staff
• Develop understanding of operational needs and identify workflow improvement opportunities through technology
• Participate in training and work with end users
• Troubleshoot problems and questions
• Provide end-user support for issues entered into tracking systems
• Review project and issue status with project leadership
• Assign or delegate configuration and other activities to Application Analysts or Managed Services team members
• Act as delegate for the Applications Manager for incident or problem resolution
• Mentor junior analysts and provide peer leadership
• Lead internal process design and documentation for continuous IT improvement
• Perform business systems design and configuration, upgrades, improvements, impact analysis, and system changes for assigned technology platforms
• Act as primary support contact for application end users and identify and resolve application issues
• Work within cross-functional teams and communicate with project leadership, subject matter experts, and key stakeholders
• Support and comply with the company’s Quality Management System policies and procedures

Senior Application Analyst

Sales

• Promote, manage, and grow Abbott Nutrition products in hospitals and office settings
• Focus on pediatricians and pediatric gastroenterologists
• Lead promotion of specialized nutrition brands including EleCare, Alimentum, PediaSure Peptide, and PediaSure
• Own accounts fully
• Execute strategic sales initiatives to exceed established sales goals
• Collaborate with the District Manager and cross-functional/interdisciplinary teams on strategic account plans
• Deliver clinical and scientific product information in a sales environment
• Work with Clinical Nutrition Managers, Discharge Planners, Dietitians, HMEs, and Physicians
• Prioritize resources to drive return on investment
• Plan and organize work around top priorities
• Cover Pleasant Hill, East Bay, Concord, Lafayette, San Ramon, Martinez, Berkeley, Oakland, and surrounding areas
• Travel approximately 10% of the time

Pediatric Nutrition Specialty Sales Representative

Field Engineer

• Install, perform preventive maintenance on, and repair assigned diagnostic instruments
• Diagnose technical problems across multiple complex instruments
• Document resolutions accurately and close service calls within defined timelines
• Manage customer issues from resolution to escalation and build customer relationships
• Plan and prioritize service visits and maintain accurate inventory
• Support on-call rotation, after-hours coverage, and travel for training or critical account support
• Follow regulatory, quality system, and laboratory safety guidelines
• Maintain accurate documentation for audits
• Partner with cross-functional teams and mentor Field Service Representatives
• Meet service sales, cost-of-service, and KPI targets
• Use remote support tools to maximize instrument uptime

Field Service Engineer II

• Perform business systems design and configuration, upgrades, and improvements for assigned technology platforms
• Serve as primary support contact for application end-users
• Identify and resolve application issues and issues affecting other application teams
• Perform impact analysis of desired changes
• Build and test system changes
• Identify platform performance improvements and opportunities to enable business processes and requirements
• Lead estimation of enhancement and support requests
• Guide workflow design, configure and test system changes, and analyze technical issues
• Liaise with business systems stakeholders and software vendor implementation staff
• Develop understanding of operational needs and improve business workflows through technology
• Participate in training and work with end users
• Troubleshoot problems and questions
• Provide end-user support for tracked issues
• Review project and issue status with project leadership
• Assign or delegate configuration and other activities to Application Analysts or Managed Services team members
• Act as delegate for the Applications Manager during incident or problem resolution
• Mentor junior analysts and provide peer leadership
• Lead internal process design and documentation for continuous IT improvement
• Work within cross-functional teams and communicate with project leadership, subject matter experts, and key stakeholders
• Uphold company mission, values, and Quality Management System policies and procedures

• Lead estimation of enhancement and support requests
• Guide workflow design, configure and test system changes, and analyze technical issues
• Liaise with business systems stakeholders and software vendor implementation staff
• Analyze impact of desired changes and identify platform performance and business-process improvement opportunities
• Develop understanding of operational needs to guide organizational workflows
• Participate in training and work with end users
• Troubleshoot problems and questions
• Provide end-user support through tracking systems
• Review project and issue status with project leadership
• Assign or delegate configuration and other activities to Application Analysts or Managed Services team members
• Act as delegate for the Applications Manager during incident or problem resolution
• Mentor junior analysts and peers, and provide leadership in problem-solving
• Lead internal process design and documentation for continuous IT improvement
• Support and comply with the company’s Quality Management System policies and procedures
• Work within cross-functional teams and communicate with project leadership, subject matter experts, and key stakeholders
• Uphold company mission and values

• Install, maintain, and repair assigned diagnostic instruments
• Complete preventive maintenance and corrective repairs
• Diagnose technical problems across multiple complex instruments
• Document resolutions accurately and close service calls within defined timelines
• Manage customer issues from resolution to escalation
• Build strong customer relationships through proactive communication
• Plan and prioritize service visits across the assigned territory
• Maintain accurate inventory
• Support on-call rotation, after-hours coverage, and travel for training or critical account support
• Follow regulatory, quality system, and laboratory safety guidelines
• Maintain accurate documentation for audits
• Collaborate with cross-functional teams to meet business goals
• Mentor other Field Service Representatives
• Meet targets for service sales, cost of service, and KPIs
• Use remote support tools to maximize instrument uptime
• Maintain certifications through ongoing training and development

• Promote, manage, and grow Abbott Nutrition products in hospitals and office settings
• Focus on pediatricians and pediatric gastroenterologists
• Lead promotion of specialized nutrition brands including EleCare, Alimentum, PediaSure Peptide, and PediaSure
• Take full ownership of accounts
• Execute strategic sales initiatives to exceed established sales goals
• Collaborate with the District Manager and cross-functional/interdisciplinary teams on strategic account plans
• Deliver clinical and scientific product information in sales environments
• Maintain comprehensive knowledge of products, clinical studies, protocols, and guidelines
• Work with Clinical Nutrition Managers, Discharge Planners, Dietitians, HMEs, and Physicians
• Prioritize resources to drive return on investment
• Plan and organize work around top priorities

• Drive profitable growth across the Endovascular portfolio
• Develop and execute sales strategies for the assigned geography
• Lead, manage, coach, hire, and develop Account Managers, Clinical Specialists, and Thrombectomy Territory Managers
• Achieve sales and profitability objectives and increase regional market share
• Negotiate contracts with hospital customers
• Manage customer relationships, targeting, onboarding, contracting, clinical support, pricing, KOL management, and conflict resolution
• Plan, forecast, manage expenses, report results, and maintain sales-system adherence
• Measure sales strategy and marketing-program effectiveness
• Identify sales pipelines and revenue opportunities
• Conduct regular performance reviews and establish individual development plans
• Ensure direct reports maintain required product knowledge and sales and presentation skills
• Ensure adherence to company values, ethics, legal obligations, and applicable policies
• Monitor market dynamics and competitive activity

Endovascular Regional Sales Director

Advisor

• Deliver a full range of Occupational Health duties, including case management, medicals, health surveillance and wellbeing services
• Work in AHCC Medical Centres in Croydon and Enfield four out of five days per week, with some home working as required
• Work at medical centres and customer sites to provide support, advice and guidance to managers and employees
• Advise on sickness absence, workplace environment, risk assessment, stress management and return to work
• Conduct health surveillance and fitness-to-work assessments for safety-critical posts
• Advise managers and HR regarding employees unable to undertake normal duties
• Support managers and supervisors with health-related risk assessments
• Maintain current knowledge of legislation and best practice in Occupational Health
• Support service utilization growth in the area, including occasional evening clinics when client demand requires
• Own, update and communicate clinical manuals
• Participate in network learning opportunities and apply clinical improvements
• Complete performance-related clinical goals and share relevant clinical innovations
• Build a regional community of practice and support best-practice sharing and problem-solving

Occupational Health Advisor

Compliance

• Provide regulatory support to ensure efficient and compliant business processes and environment
• Partner across business functions to support continued on-market access and new product development
• Identify, obtain, and effectively present data needed for worldwide product registration
• Prepare and submit documentation for worldwide registration or oversee its preparation
• Provide regulatory input to product lifecycle planning
• Develop and update regional regulatory strategies based on regulatory changes
• Investigate regulatory history and therapeutic/diagnostic context to assess approval implications
• Determine and communicate submission and approval requirements
• Participate in regulatory risk-benefit analysis
• Assess quality, preclinical, and clinical documentation for submission filing
• Compile, prepare, review, and submit regulatory submissions
• Monitor regulatory changes, applications under review, and required reports
• Evaluate preclinical, clinical, and manufacturing changes for filing strategies
• Interact and negotiate with regulatory authorities during development and review
• Maintain annual licenses, registrations, and listings
• Support post-marketing approval compliance
• Assess external communications and labeling for regulatory compliance
• Support change management and analyze cumulative product changes
• Provide regulatory input for non-conforming products, field actions, and CAPA
• Assist with internal and external site audits

Senior Regulatory Affairs Specialist – Vascular

• Provide support for the regulatory department to ensure efficient and compliant business processes and environment
• Partner across business functions to support continued on-market access of products and new product development
• Identify and obtain data needed for product registration and ensure data are effectively presented
• Prepare and submit documentation for worldwide product registration or oversee its preparation
• Provide regulatory input to product lifecycle planning
• Assist in developing regional regulatory strategy and update strategy based on regulatory changes
• Investigate regulatory history and disease, therapeutic, or diagnostic context to assess approval implications
• Determine and communicate submission and approval requirements
• Participate in regulatory compliance risk-benefit analysis
• Assess quality, preclinical, and clinical documentation for submission filing
• Compile, prepare, review, and submit regulatory submissions
• Monitor changing regulations, submission strategies, applications under review, and applicable regulatory reports
• Evaluate preclinical, clinical, and manufacturing changes for regulatory filing strategies
• Interact and negotiate with regulatory authorities during development and review
• Maintain annual licenses, registrations, and listings
• Support compliance with post-marketing approval requirements
• Assess external communications for regulatory compliance
• Assist with labeling development and compliance review
• Support change management by assessing regulatory impact and submission requirements
• Analyze cumulative product changes to current submissions
• Provide regulatory input for non-conforming products, field actions, and CAPA
• Assist with internal and external site audits

• Install, upgrade, repair, and perform preventative maintenance on vascular capital equipment and diagnostic equipment in Cath labs
• Provide hardware/software field support, including system installation, maintenance, calibration, upgrades, troubleshooting, and repair
• Maintain and prepare demo systems for congresses
• Document field service interventions according to QA system requirements
• Report capital equipment incidents according to QA system requirements
• Support and provide technical assistance for in-house training courses and congresses
• Train customer biomedical engineering departments, Abbott sales staff, and field clinical staff on system maintenance and troubleshooting
• Work closely with clinicians, central dispatch, and the sales team
• Drive customer satisfaction through service excellence
• Travel extensively nationally and internationally according to business needs

Field Service Engineer, Junior – East Midlands, UK/I, EU Travel

• Lead the creation and implementation of value-based sales training programs to support commercial readiness for product launches
• Convert business and organizational objectives into scalable training programs for all levels of the sales organization, including new hire and leader/manager training
• Establish and promote best-in-class techniques to deliver engaging, actionable, sticky, scalable, and results-driven training programs
• Partner closely with Sales leaders to ensure buy-in and input into curricula, including identifying candidates for selective training programs
• Select and assess external vendors supporting high-quality programs and interactive online/virtual tools and methods
• Collaborate with Marketing and Education to integrate product and technical training
• Collaborate with customers to ensure training reflects customer expectations and involve them where appropriate
• Align with HR to evaluate competency levels and create training strategies addressing critical gaps
• Develop KPIs for sales training programs, track effectiveness, and demonstrate financial ROI
• Present program strategy, metrics, and impact to executive leadership
• Provide insights and recommendations for strategic decisions and investments in sales training
• Report to the Senior Director, Commercial Operations

Director, Sales Training – Enablement

Customer Support

• Manage inbound and outbound customer contacts, including phone calls, voicemail, and email inquiries from providers, sales teams, and other internal customers
• Investigate and resolve questions, service issues, and customer complaints
• Identify and escalate high-priority concerns when appropriate
• Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives
• Document new procedures and opportunities for improvement
• Deliver accurate, professional service while meeting attendance and schedule expectations
• Complete required training and assessments
• Comply with Quality Management System policies and company standards
• Support healthcare providers and patients within the Customer Care Center
• Partner with teams throughout the Customer Care Center
• Support special initiatives and help improve processes that strengthen the customer experience and support sales strategies

Customer Support Specialist II

• Promote and/or sell the organization's products across multiple or non-specified channels in a designated territory
• Contact specialists, physicians, pharmacies, and/or distributors

Senior Application Analyst

Pediatric Nutrition Specialty Sales Representative

Field Service Engineer II

Senior Application Analyst

Senior Application Analyst

Field Service Engineer II

Pediatric Nutrition Specialty Sales Representative

Endovascular Regional Sales Director

Occupational Health Advisor

Senior Regulatory Affairs Specialist – Vascular

Senior Regulatory Affairs Specialist – Vascular

Field Service Engineer, Junior – East Midlands, UK/I, EU Travel

Director, Sales Training – Enablement

Customer Support Specialist II

Senior Sales Specialist – Hospital