Clinical Dispatcher – Full-Time, 2nd Shift
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Access TeleCareCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and collaboration skills while managing consultations in a fast-paced healthcare environment. Proficient in using Microsoft Office and communication tools to ensure efficient patient care and meet performance metrics.
Highest-signal resume keywords
Consult CoordinationCustomer Service SkillsMicrosoft Office ProficiencyCommunication SkillsCall Center Experience
About the role
Key responsibilities & impact- Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
- Perform all CCC Coordinator duties
- Manage incoming consultations through CCC consultation lifecycle workflows
- Prioritize and assign emergency and non-emergency consultations across multiple service lines
- Use approved protocols, workflows, and the computer-aided dispatch system to evaluate situations and take appropriate actions
- Test computer, camera, and related communications equipment readiness
- Monitor and maintain queues to prioritize and assign consultations and meet or exceed SLAs
- Meet or exceed performance metrics on the performance index scorecard
- Maintain professionalism when interacting with healthcare facilities, physicians, coworkers, and supervisors
- Remain on call, stay beyond shift end, and respond to emergency situations when required
- Perform duties according to company policies and CCC objectives
- Maintain collaborative working relationships across departments
- Keep the immediate supervisor informed of issues and concerns and take corrective action
- Maintain positive team spirit and support a positive organizational culture
- Perform other tasks as needed
Requirements
What you’ll need- High School Diploma, GED or Equivalent Certification Required
- At least one year of experience working in a call center environment or healthcare or IT
- Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
- Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
- Ability to learn software and systems
- Excellent phone/customer service skills along with high attention to detail
- Flexibility and adaptability in a fast-paced environment
- Ability to quickly learn and adapt to new technologies and systems
- Ability to excel in a remote work setting, high growth and fast paced organization
- Must be able to remain in a stationary position 50% of the time
- Frequent speaking and listening using a headset
- Sitting for an extended period of time
- Extended periods of time looking at computer monitor
- Repetitive use of hands/fingers across keyboard
- The consult coordination center operates 24/7 and requires weekends and holidays
- Ability to work 2:45 PM–11:00 PM Eastern Time, Sunday–Thursday
Benefits
Comp & perks- 100% Remote Work
- Health Insurance (Medical, Dental, Vision)
- Health Savings Account
- Flexible Spending (Medical and Dependent Care)
- Employer Paid Life and AD&D (Supplemental available)
- Paid Time Off
- Paid Training
- Up to 2 interviews via Zoom
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Consultation Lifecycle ManagementComputer-Aided Dispatch SystemPerformance Metrics MonitoringAttention to DetailSoftware Learning Ability
Soft Skills
FlexibilityAdaptabilityTeam CollaborationProfessionalismPositive Organizational Culture Support
Tools & Technologies
Communication ToolsCollaboration ToolsOperating Systems
Certifications & Qualifications
High School DiplomaGEDEquivalent Certification
Industry Keywords
HealthcareCall CenterEmergency ConsultationsPatient CareService Lines