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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills to effectively manage routing and service issues while ensuring customer satisfaction. Capable of multitasking in a fast-paced environment and collaborating with various teams to optimize operations.
Highest-signal resume keywords
Route ManagementCustomer CommunicationProblem ResolutionMultitaskingTeam Collaboration
About the role
Key responsibilities & impact- Communicate back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial, and roll-off lines of business
- Handle incoming service orders, direct drivers, and resolve service issues
- Interact with WM customer service, sales, and operational staff, including Route Managers and Mechanics
- Use WM proprietary software to manage same-day ticket routing and prepare routes for the next day
- Dispatch drivers to calls using customer needs, driver locations and loads, and daily factors to balance cost and customer satisfaction
- Work with sites and the service department to optimize routes
- Determine daily driver staffing levels
- Assign routes and service tickets to appropriate drivers throughout the day and for the next day
- Manage route actions and assure route completion
- Handle incoming calls and emails from customer service and sales departments
- Manage pickup and delivery requests for container movement within the Market area
- Initiate communication with customers while drivers are on-site to resolve service delays
- Troubleshoot and resolve potential delivery and pickup problems
- Ensure same-day service on missed pickups by managing routing and tracking driver movement
- Travel up to 15% may be required to work face to face with responsible sites
Requirements
What you’ll need- High School Diploma or G.E.D.
- 6 months of relevant work experience
- Experience working in a team setting
- Ability to communicate effectively with several areas
- Ability to multitask in a fast-paced work environment
- Excellent organizational skills
- Must live within 1 hour from Baldwin Park, CA
- Bilingual is a plus
- Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required for business air travel or federal property access
Benefits
Comp & perks- Medical, dental, and vision insurance
- Life insurance
- Short-term disability coverage
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Paid personal days
- Your Tomorrow Education Assistance Program
- Paid on-the-job training
- Established career progression
- Dependent day care
- Discounted stock options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Route OptimizationService Order ManagementTicket RoutingDriver DispatchingPickup and Delivery Management
Soft Skills
Effective CommunicationOrganizational SkillsTeamworkCustomer Service
Tools & Technologies
WM Proprietary Software
Certifications & Qualifications
REAL IDTSA-Approved Alternative
Industry Keywords
Residential ServicesCommercial ServicesRoll-Off ServicesService IssuesDriver Staffing