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Posted: 10/10/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in dispatching and routing, optimizing driver schedules, and managing service orders while ensuring effective communication with drivers and customers. Proficient in problem resolution and organizational skills to handle fast-paced work environments.
Highest-signal resume keywords
Dispatching ExperienceRouting OptimizationProblem ResolutionEffective CommunicationOrganizational Skills
About the role
Key responsibilities & impact- Communicate back and forth with WM drivers to assist with problem resolution while on route
- Handle incoming service orders and direct drivers
- Resolve service issues
- Interact with WM customer service, sales, and operational staff
- Use WM proprietary software to manage same-day ticket routing
- Prepare all routes for the next day
- Dispatch drivers to calls based on customer needs, driver locations and loads, and daily factors
- Optimize routes with sites and the service department
- Determine daily driver staffing levels
- Assign routes and service tickets to appropriate drivers and manage route completion
- Handle incoming calls and emails from customer service and sales
- Manage pickup and delivery requests for container movements within the market area
- Communicate with customers while drivers are on-site to resolve service delays
- Troubleshoot and resolve potential delivery and pickup problems
- Ensure same-day service on missed pickups by managing routing and tracking driver movement
- Work varying shifts, with potential overtime and Saturday hours
- Travel up to 15% may be required to work face-to-face with assigned sites
Requirements
What you’ll need- High School Diploma or G.E.D.
- 6 months of relevant work experience
- Experience working in a team setting
- Ability to communicate effectively with several areas
- Ability to multitask in a fast-paced work environment
- Excellent organizational skills
- Experience in dispatch, routing, and optimizing routes needed
- Strong communication and computer skills preferred
- Willingness to obtain a REAL ID or TSA-approved alternative if required for air travel or access to federal property
Benefits
Comp & perks- Your Tomorrow Education Assistance Program
- Paid on-the-job training
- Established career progression
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Paid personal days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
DispatchingRoutingOptimizing RoutesService Order ManagementDriver StaffingTicket ManagementProblem Solving
Soft Skills
Effective CommunicationMultitaskingTeam CollaborationOrganizational Skills
Tools & Technologies
WM Proprietary Software
Certifications & Qualifications
High School DiplomaG.E.D.REAL IDTSA-Approved Alternative
Industry Keywords
Service IssuesCustomer ServiceContainer MovementsSame-Day ServiceDriver Communication