Acosta

Manager

• Deliver principals' volume, share, and sales fundamental goals, including merchandising, assortment, pricing, and shelving, while maximizing company revenue.
• Communicate principals' priorities to sales, technology, marketing, business, and retail selling teams.
• Report to the General Manager or Team Leader and participate in developing, designing, and presenting Acosta introductions to new principals.
• Develop and maintain relationships with principals and customers.
• Coordinate communication between General Managers and key principals.
• Collaborate with Retail Sales Managers on product introductions, selling drives, and contests.
• Coordinate principals' market visits and key account calls.
• Develop conceptual sales presentations aligned with principals' objectives.
• Provide feedback on strategies, selling programs, and initiatives and recommend business improvements.
• Maintain account distribution information and review market pricing and competitive activity.
• Manage personal skill development and share customer/manufacturer information with team members.
• Follow client procedures, manage promotional plans and fund balances, and monitor financial management issues such as deductions.
• Perform other duties as assigned.

Business Manager

Operations

• Monitor and report on field execution metrics, including coverage, compliance, and project completion
• Develop standardized scorecards and reporting frameworks for field leadership
• Identify performance gaps, risks, and trends and provide actionable insights to leadership
• Partner with field leaders to ensure consistent execution against client and retailer expectations
• Build, maintain, and enhance Power BI dashboards and automated reporting tools
• Consolidate data across multiple systems to create a single source of truth
• Provide ad hoc analysis for business decisions, client needs, and operational improvements
• Track and report KPI performance at national, regional, and client levels
• Serve as a subject matter expert for field systems and tools
• Ensure data accuracy, consistency, and integrity across platforms
• Identify system gaps or inefficiencies and partner with internal teams on improvements
• Partner with business and field teams on data-driven expectations
• Assist in tracking training initiatives tied to execution
• Track labor and operational cost metrics relative to execution output
• Identify opportunities to improve efficiency and optimize resource allocation
• Support forecasting and performance-versus-plan reporting
• Liaise between field teams, business teams, and corporate support functions
• Drive alignment on processes, reporting standards, and performance expectations
• Support strategic initiatives tied to operational excellence and field enablement
• Provide indirect supervision, direction, and support to Client Operations Managers and Client Operations Coordinators

Senior Client Operations Manager – CPG

Client Partner

• Assist the Business Manager in executing mutual business goals of Acosta and assigned clients
• Track downstream execution for key clients
• Provide tactical communication and liaise with marketing
• Track key metrics
• Support promotion plans
• Conduct post-promotion analysis
• Develop sales presentations
• Provide tactical and strategic client communication for smaller clients
• Develop and deliver sales presentations for smaller clients
• Assist in promotion planning, execution tracking, and post-promotion analysis for smaller clients
• Provide marketing analysis and category reviews for smaller clients
• Perform other duties as required or assigned

Associate Client Manager

Outside Sales

• Work independently within an assigned territory to promote Verizon wireless and internet solutions
• Develop and maintain positive relationships with property managers and leasing teams
• Host and schedule events in apartment communities and multi-family properties
• Identify and execute additional marketing tactics
• Pre-promote events and offers
• Establish clear communication between clients, prospects, and internal client teams
• Generate new customer acquisitions and drive resident engagement and sales
• Achieve weekly and monthly sales goals and event scheduling and activation goals
• Complete event recapping, finance management, and product inventory administration
• Manage the assigned territory and strengthen property partnerships

Field Sales Representative – Wireless, Internet

• Coach and develop employees
• Enhance and ensure adherence to quality assurance processes
• Maintain and drive operational procedures and compliance
• Manage employees’ overall work performance and maintain accurate performance records
• Analyze the viability and analytical and technical impacts of requests
• Communicate changes and enhancements effectively
• Adhere to and implement company policies and procedures
• Recruit, hire, and train new employees according to company policy and operational procedures
• Ensure professional and timely resolution of client and customer issues
• Liaise with leadership, clients, and customers while maintaining positive working relationships and communication
• Maintain current knowledge of clients, accounts, and industry
• Use appropriate judgment to protect confidential company information
• Provide inbound calls, outbound calls, service tickets, and recorded mass communications support
• Develop and maintain a support structure for Field Support employees
• Execute department and individual employee goals and objectives

Operations Support Center Manager – CPG

• Lead and manage Retail Coverage Merchandisers and Lead Merchandisers in the assigned geographic area
• Interview, hire, onboard, train, coach, and support associates
• Manage performance, career development, conflicts, and personnel issues
• Develop understanding of the company business model, client and customer expectations, and work processes
• Spend at least 10% of time working in-store
• Manage assigned work to completion, on time, and with high-quality results
• Review project details, schedules, and supporting documentation
• Assign work, monitor progress, audit work, answer questions, solve problems, and adjust resources
• Ensure delivery of required materials, supplies, and equipment
• Optimize selling effectiveness in assigned territories
• Identify training needs and system or process improvements
• Partner with store personnel and the team to achieve merchandising excellence
• Communicate schedules, changes, goals, and expectations
• Alert management to unsafe acts or conditions
• Ensure company policies, equipment maintenance, expense reporting, and activity reporting are followed
• Communicate territory responsibilities to the MEI admin team
• Use MEI and other technology to communicate retail priorities and coverage analyses
• Perform other duties as assigned

Retail District Manager

• Manage principals’ business within designated customer accounts
• Deliver sales objectives, including volume, merchandising, assortment, pricing, and shelving goals
• Develop comprehensive Customer Business Plans aligned with principals’ priorities
• Present and sell business plans, programs, and concepts to customer decision-makers
• Manage selling costs, company revenue opportunities, and manufacturers’ expenditures
• Ensure a competitively superior in-store presence across assigned stores
• Manage manufacturers’ trade marketing funds and process direct shipments
• Use data to sell concepts to customers
• Operate within designated budgets
• Maintain communication with key principals
• Collaborate with Retail Sales Managers on product introductions, selling drives, and contests
• Coordinate marketing, technology, and administrative resources using customer and market knowledge
• Share selling priorities and customer/principal insights with managers and team members
• Use Acosta communication systems and technology to achieve business-plan objectives
• Provide operational feedback to the Team Leader and/or General Manager
• Complete special projects as requested

Customer Manager

Procurement

• Create category-centric selling stories
• Provide analytical support to answer business questions
• Assess the impact of category management-driven decisions on the business
• Own and maintain client relationships
• Manage multiple requests, projects, and reporting routines
• Analyze data to develop insights-based analyses and projects with recommendations focused on strategies and objectives
• Use Circana (IRI), Nielsen, 84.51, Market 6, Stratum, or other syndicated data platforms
• Participate in the category review process with cross-functional teams
• Develop and maintain client-specific reporting measuring performance against strategies and objectives
• Set up regular meetings with assigned clients and business managers to become a trusted advisor
• Build sales presentations using syndicated, panel, basket, shopper, and other data sources
• Maintain client connectivity to ensure understanding of KPIs, innovation, and other important information

Category Manager, CPG

Onboarding Specialist

• Guide new hires through the 5-step onboarding process from start to finish
• Assist employees in completing two required online training assignments
• Set up and provide support for new hire email accounts and system logins
• Ensure new hires have access to and understand how to use payroll systems
• Maintain clear, professional communication with new hires and managers via email and virtual meetings
• Track progress in onboarding spreadsheets and reports, ensuring accuracy and timeliness
• Follow established processes and meet reasonable deadlines for each step of onboarding
• Adapt to possible time zone assignments, which may influence working hours

HR Onboarding Specialist

• Deliver principals’ objectives, including volume and merchandising, assortment, pricing, and shelving goals at assigned customers
• Develop comprehensive Customer Business Plans aligned with principals’ priorities
• Call on customer decision-makers to present and sell business plans, programs, and concepts
• Achieve results at the lowest selling cost while maximizing company revenue
• Oversee manufacturers’ expenditures at customer accounts
• Ensure a competitively superior in-store presence
• Manage manufacturers’ trade marketing funds and process direct shipments
• Use data to sell concepts to customers
• Operate within designated budgets
• Maintain communication with key principals
• Collaborate with Retail Sales Managers on product introductions, selling drives, and contests
• Engage marketing, technology, and administrative resources using customer and market knowledge
• Share selling priorities and customer/principal insights with internal teams
• Use computer systems and Acosta communication systems to achieve business-plan objectives
• Provide operational feedback to the Team Leader and/or General Manager
• Complete special projects as requested

• Achieve principals' volume, share, and sales fundamental goals, including merchandising, assortment, pricing, and shelving
• Maximize company revenue through brokerage, commissions, bonuses, and contest earnings
• Communicate principals' priorities to retail sales, technology, marketing, business, and selling teams
• Report to the General Manager or Team Leader
• Manage and participate in developing, designing, and presenting Acosta introductions to new principals
• Develop and maintain relationships with principals and customers
• Coordinate communication between General Managers and key principals
• Collaborate with Retail Sales Managers on product introductions, selling drives, and contests
• Coordinate principals' market visits and key account calls
• Develop conceptual sales presentations aligned with principals' objectives
• Provide feedback on strategies, selling programs, and initiatives
• Maintain account distribution information and review market pricing reports
• Collect and report competitive activity
• Manage personal skill development and share customer/manufacturer information with team members
• Ensure client procedures and policies are followed
• Manage promotional plans and fund balances in client proprietary systems
• Monitor financial management activities, including deductions, and take corrective action
• Perform other duties as assigned

Learning and Development

• Create engaging virtual, eLearning, and multimedia training programs supporting business objectives
• Design training materials including job aids, reference materials, videos, and interactive learning assets
• Develop learning materials that build confidence and competency for frontline and management teams
• Evaluate and enhance existing training programs to improve learner engagement, knowledge retention, and business outcomes
• Explore emerging learning technologies and digital solutions to modernize training experiences
• Analyze training effectiveness and recommend improvements based on learner feedback and performance data
• Work with clients, subject matter experts, operations leaders, and business stakeholders to identify learning needs and develop solutions
• Support compliance-related training initiatives for retail teams and align programs with organizational standards
• Coordinate training projects from concept through implementation and follow-up, ensuring execution and adoption

Instructional Designer

Product Manager

• Manage, coach, and develop two AI Product Managers
• Identify and evaluate emerging AI capabilities, technologies, vendors, and use cases
• Lead discovery, experimentation, prototypes, and pilots; evaluate build, buy, or partner approaches
• Oversee the BAS AI product portfolio, including priorities, roadmaps, dependencies, lifecycle status, investments, risks, and leadership reporting
• Guide product strategy, requirements, roadmaps, backlogs, prioritization, release planning, adoption targets, business outcomes, and product health
• Lead intake and evaluation of AI opportunities and coordinate decisions across business, technology, governance, and delivery teams
• Support responsible AI reviews, data governance, third-party risk, security, compliance, contracting, and lifecycle controls
• Develop business cases, ROI analyses, pricing and packaging inputs, commercialization approaches, cost models, and value-realization reporting
• Lead product positioning, launch readiness, training, user guidance, stakeholder updates, executive reporting, and adoption campaigns
• Lead vendor reviews, roadmap discussions, evaluations, renewals, and escalations with cross-functional partners
• Establish and monitor product KPIs and AI-specific measures such as accuracy, quality, reliability, latency, cost, human intervention, and responsible-AI performance
• Provide recommendations and concise status updates to leadership and stakeholders

Manager, AI Product Management

Director

• Own enterprise change enablement strategy aligned with corporate priorities, transformation objectives, and long-term business goals
• Establish and refine enterprise-wide change enablement standards, methodologies, tools, adoption metrics, and governance practices
• Oversee organizational readiness and adoption
• Deliver executive-level insights on readiness, adoption trends, risks, and opportunities
• Lead the enterprise transformation communications strategy with Corporate Communications
• Partner with direct reports and program leaders to drive adoption, engagement, and business value realization
• Develop organizational change capability by equipping leaders, teams, and associates with skills, knowledge, and practices to lead and sustain change
• Build and develop a high-performing team through goals, accountability, development plans, continuous learning, collaboration, and results delivery
• Advise executive leaders and transformation teams on organizational impacts, change strategies, stakeholder engagement, communications, and resource planning
• Connect adoption outcomes to transformation success, business performance improvements, and realized value from enterprise investments

Director, Change Enablement

Brand Manager

• Partner with brands on developing and executing annual marketing budgets and plans
• Establish and maintain strong relationships with retail partners to deliver sales performance across the brand portfolio
• Maintain and optimize current product listings with internal teams
• Ensure accurate customer-facing information and content
• Prepare, analyze, and summarize sales and inventory data
• Develop creative and effective solutions to retail challenges
• Present solutions to multiple stakeholders
• Collaborate with internal supply chain and accounting partners and external parties in daily brand maintenance
• Proactively communicate solution-based challenges and brand updates weekly
• Create and present results to brands quarterly and/or annually via PowerPoint

Business Manager

Senior Client Operations Manager – CPG

Associate Client Manager

Field Sales Representative – Wireless, Internet

Operations Support Center Manager – CPG

Retail District Manager

Customer Manager

Category Manager, CPG

HR Onboarding Specialist

Customer Manager

Business Manager

Instructional Designer

Manager, AI Product Management

Director, Change Enablement

Brand Manager – Ecommerce