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Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced knowledge in client support and problem-solving, with a strong focus on customer service and process improvement. Proficient in data analysis and effective communication with diverse stakeholders.
Highest-signal resume keywords
Client Support LiaisonData AnalysisMicrosoft Office ProficiencyCRM Systems FamiliarityProblem-Solving Ability
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as the primary point of contact and Client Support Liaison for health plan trading partners
- Track plan-specific metrics, trend issues, and escalate and follow up on case issues
- Provide timely responses and status updates for customer and technical support requests
- Clearly articulate solutions verbally and in writing
- Monitor multiple tools concurrently to troubleshoot issues and find solutions
- Collaborate with others to brainstorm solutions to complex problems
- Analyze data, identify trends, and report findings
- Document support requests, follow-up, and resolution notes, especially when escalation is required
- Provide proactive and constructive feedback to peers and counterparts
- Create and edit knowledge base articles covering technical support, common issues, troubleshooting steps, and operational support processes
- Improve support processes through collaboration with colleagues
Requirements
What you’ll need- 5 years of related experience required
- Bachelor's degree required, with equivalent experience potentially considered in lieu of degree
- Advanced knowledge of the job area
- Proficiency with Microsoft Office applications such as Word and Excel
- Familiarity with CRM systems and Salesforce.com strongly preferred
- Ability to effectively solve difficult problems
- Ability to recommend process improvements
- Ability to work independently under limited supervision
- Ability to communicate effectively and professionally with internal partners, external customers, vendors, and others
- Passion for exceptional customer service and high-quality work
Benefits
Comp & perks- Bonus potential
- Remote work within the United States
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisProcess ImprovementTechnical Support DocumentationTroubleshootingMetrics Tracking
Soft Skills
Effective CommunicationCollaborationCustomer Service OrientationConstructive FeedbackIndependent Work
Tools & Technologies
Microsoft OfficeSalesforce.comCRM Systems
Industry Keywords
Health Plan Trading PartnersSupport ProcessesOperational Support