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Alliance HealthPosted 10/19/2026full-timeRaleigh • North Carolina • United StatesJuniorMid-Level💰 $26 - $34 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in community health engagement, resource navigation, and social determinants of health assessments. Proficient in utilizing Motivational Interviewing techniques and maintaining compliance with Medicaid and Medicare regulations.
Highest-signal resume keywords
NC Community Health Worker CertificationKnowledge of Medicaid Benefits PlansMotivational Interviewing TechniquesExperience with Behavioral Health NeedsProficiency in Microsoft Office
About the role
Key responsibilities & impact- Use engagement strategies and community connections to assess and assist members with unmet health needs
- Provide education and connect members to benefits and community resources
- Complete SDOH assessments and reassessments
- Assist members with engaging additional services and community resources
- Provide face-to-face and field/community-based support
- Help members access resources, complete applications, and understand available supports
- Identify and overcome social determinants of health barriers
- Submit referrals and track outcomes in NCCARE360
- Support applications for housing, food, transportation vouchers, childcare assistance, and other community programs
- Review eligibility and linkage to internal programs and facilitate community inclusion planning
- Attend care-planning and SDOH meetings
- Collaborate with Care Managers, providers, and care management services
- Provide consultation and technical assistance regarding community resources
- Represent Alliance in System of Care activities
- Support community capacity network building and resource development
- Ensure members understand and enroll in eligible benefit plans
- Communicate with Medicaid and Medicare benefit program Case Managers and DSS to resolve issues
- Maintain medical record compliance and timely documentation
- Document activities in Jiva and NCCARE360
- Monitor Health Opportunity Assessment and Authorization Data
- Support or create member-centered plans of care
- Comply with organizational and departmental policies and procedures
Requirements
What you’ll need- High school diploma or GED and a minimum of two (2) years of experience working with individuals with behavioral health needs, OR minimum of four (4) years lived experience in navigating any of the Mental Health, Public Health, Social Service, and/or Justice systems
- Associate’s in human services and a minimum of two (2) years of experience working with individuals with behavioral health needs
- NC Community Health Worker Certification is required within 12 months of hire
- Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
- Knowledge of community specific financial planning resources
- Knowledge of regulations and statutes specific to 1915(b) and (c) waiver services
- Knowledge of and skilled in the use of Motivational Interviewing techniques
- Strong interpersonal and written/verbal communication skills
- Conflict management and resolution skills
- High level of diplomacy and discretion
- Strong problem solving, negotiation, arbitration and conflict resolution skills
- Detail oriented
- Proficiency in Microsoft Office products such as Word, Excel, and Outlook
- Flexibility and adaptability
- Valid NC Driver license
- Employment contingent upon satisfactory background and MVR check
- Preferred: completion of training and/or documented knowledge of WRAP, Person-Centered Thinking, WHAM, Trauma Informed Care, MH First Aid, IPS-SE, Community Inclusion/Integration, Harm Reduction, and Recovery Model
Benefits
Comp & perks- Medical, Dental, Vision, Life, and Long-Term Disability coverage
- Generous retirement savings plan
- Flexible work schedules, including hybrid and remote options
- Paid time off, including vacation, sick leave, holidays, and management leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SDOH AssessmentsCommunity Resource NavigationApplication SupportDocumentation in NCCARE360Health Opportunity Assessment Monitoring
Soft Skills
Interpersonal CommunicationConflict ManagementProblem SolvingDetail OrientedFlexibility and Adaptability
Tools & Technologies
NCCARE360JivaMicrosoft Office
Certifications & Qualifications
NC Community Health Worker Certification
Industry Keywords
Social Determinants of HealthBehavioral HealthPublic HealthCommunity InclusionTrauma Informed Care