Allstate

Property Adjuster

• Investigate and evaluate homeowners property claims from start to finish
• Confirm facts of loss, determine coverage, assess damages, and negotiate settlements within assigned authority
• Manage the entire claim lifecycle, including supplements, Additional Living Expense claims, contents, and personal property losses
• Work with customers, contractors, and other partners to handle claims accurately and efficiently
• Deliver clear and timely customer communication throughout the claims process
• Investigate all aspects of homeowners first-party claims, including coverage, damages, and subrogation
• Handle claims with discretion and independence within increased authority
• Partner with fraud and subrogation representatives when applicable
• Identify residential construction and repair components, structural integrity, and home systems
• Identify customer needs and provide appropriate service
• Determine subrogation or fraud potential and appropriate handling
• Apply broad knowledge of company insurance policies, the insurance industry, and organizational relationships

Desk Property Adjuster

Manager

• Design, develop, and implement projects and initiatives within a field discipline aligned with claims strategic direction
• Manage a subset of operations for a market claim office, typically with more than 125 employees
• Lead, train, inspire, engage, and motivate leaders and employees across business segments
• Ensure direct reports understand business objectives, results, and processes
• Foster a collaborative, innovative, and customer-centric environment
• Develop and direct business unit action plans
• Manage and resolve escalated customer communications, concerns, conflicts, and issues
• Perform human resources duties including resource management, hiring, performance management, talent development, and compensation planning
• Make complex claim decisions
• Identify hiring, training, and succession-planning opportunities
• Develop and implement short- and long-term strategies and process improvements
• Analyze results and develop strategies and action plans for customer service, loss cost management, and expense controls

Large Loss Bodily Injury Manager

Content Marketing Manager

• Handle escalated claims files involving complex contents
• Conduct coverage investigations and ensure policies are applied correctly
• Use advanced video technology to collaborate with onsite vendors, identify damages, and write contents damage estimates
• Communicate empathetically with customers throughout the claim process
• Negotiate claim settlements with customers, vendors, third-party carriers, and claimants
• Coordinate with structure adjusters for holistic claim handling
• Use data and analytics to influence decision-making
• Investigate property claims through detailed damage reviews and policy interpretation
• Communicate with customers by phone, email, and video chat and keep them updated
• Use estimating tools, job aids, and settlement platforms to resolve claims
• Execute policies according to policy agreements
• Maintain clear claims-system records and timely, accurate documentation

Large Loss Contents, Inside Adjuster

Analyst

• Investigate, analyze, and determine insurance coverage for complex first-party and third-party claims
• Serve as a coverage expert and provide guidance on complex coverage issues
• Evaluate legal opinions and collaborate with defense counsel, coverage counsel, claims professionals, and business partners
• Evaluate, negotiate, and settle complex represented and/or litigation claims
• Establish negotiation and litigation strategies with defense counsel
• Establish and adjust reserves; document rationale and claim summary notes
• Review medical bills and records for claims settlement evaluation
• Lead team training sessions
• Manage, research, and resolve complex communications, concerns, conflicts, or issues
• Document claim files with notes, evaluations, and decision-making processes

Senior Coverage Analyst

Customer Success Manager

• Analyze, understand, and discover Allstate's current business processes, goals, and objectives
• Identify opportunities for improvement, optimization, and reuse within the business architecture
• Translate business requirements into technical specifications and guide initiative implementation
• Operate at the capability level in support of broader platforms
• Develop functional systems flow to ensure the efficacy of new capabilities
• Execute initiatives and engage stakeholder groups to collect insights and feedback
• Develop and maintain business architecture models, frameworks, and roadmaps
• Support production, quality, and customer service goals
• Align business strategies with AI solutions and collaborate with stakeholders
• Work with product owners to ensure integration between capabilities within a platform
• Use customer feedback, market analysis, and data gathering to recommend product strategy and iterations
• Engage in discovery, test, and learn activities to validate assumptions and solution direction
• Monitor and evaluate business architecture solutions
• Recommend enhancements and perform process development, improvement, rollout, and integration activities
• Optimize process oversight with process agility
• This job does not have supervisory duties

Business Architect – Customer Engagement

Insurance

• Support strategic planning activities by analyzing business trends, identifying opportunities and risks, and developing leadership insights
• Partner with cross-functional stakeholders to coordinate strategic initiatives and track progress
• Develop business analyses, presentations, reporting, and recommendations
• Facilitate planning sessions, governance forums, and working teams
• Document outcomes, track actions, escalate risks, and drive follow-through
• Monitor performance metrics and business results and support improvement initiatives
• Champion and lead change across Insurance Product
• Drive communication strategies connecting enterprise technology goals to team-level execution
• Advise executive stakeholders and drive consensus on complex decisions

Lead Consultant, Insurance Product Strategy, Planning and Execution

Support Engineer

• Handle pre- and post-sale calls and requests from customers and PFRs for direct mutual fund, annuity, variable life insurance, managed, and brokerage accounts
• Place trades on mutual funds, equities, Exchange Traded Funds, Unit Investment Trusts, and Fixed Income securities using NFS trading platforms
• Serve as liaison between PFRs and the clearing firm, working directly with NFS on accounts
• Ensure compliance with FINRA books and records requirements and respond to internal and regulatory audit requests
• Oversee daily movement of assets and cash via journals, EFT, wires, and check requests
• Educate PFRs and customers on documentation requirements and technology platforms for account openings and servicing
• Facilitate death claims by establishing estate or beneficiary accounts and following regulatory protocols
• Analyze assets transferred onto the NFS platform and coordinate with NFS and PFRs on the transfer process
• Maintain brokerage account records in compliance with AFS and NFS policies and FINRA requirements
• Analyze, review, and approve or reject paperwork and legal documentation related to account ownership and servicing
• Complete special projects and tasks assigned by the Manager or Senior Leaders

Broker Dealer Operations Sales Support Analyst II

Consultant

• Independently lead installation of tools and analysis of operational data supporting Delivery Acceleration and Insurance Product departments
• Serve as the Agility subject matter expert for Insurance Product
• Implement standards for Agility tool utilization across teams
• Use Fabric and AI skills to extract data, create productivity metrics, executive-ready narratives, and scorecard views
• Support strategic initiatives and teams not using the Agility platform
• Research, recommend, and implement tools for planning, prioritization sequencing, intake, reporting, delivery tracking, and operating processes
• Support Delivery Acceleration prioritization by connecting tool data, delivery progress, dependencies, and risks to business outcomes and leadership decisions
• Partner with business architecture, digital product technology, and operations to gather input, validate direction, refine standards, improve consistency, and build adoption
• Lead simplification, reuse, standardization, automation, and scaling opportunities across tools, reporting routines, and operational processes
• Build relationships with business and technology partners and influence through clear communication and structured recommendations
• Independently manage highly complex work with minimal direction
• Apply systems thinking to improve data quality, delivery discipline, and alignment of tools and processes with business outcomes, risks, and decisions

Delivery Acceleration Tools Lead Consultant

• Evaluate and install consistent processes, ceremonies, and artifacts across Insurance Product teams
• Establish product-mindset processes using Agile, Scrum, or other lifecycle management frameworks
• Facilitate and coach teams while installing processes through leadership and influence
• Drive process adoption across portfolios and engage stakeholders in change management plans
• Maintain process documentation and standards, evolving operational excellence practices
• Participate in Product Lifecycle discussions and memorialize process needs
• Drive delivery lifecycle practices, including risk management, dependency tracking, and issue resolution
• Independently manage high-complexity projects
• Apply systems thinking to understand impacts across processes and teams
• Identify opportunities for improvement, efficiency, and simplification
• Collaborate with stakeholders to gather input and refine direction
• Build relationships across partners
• Support operating routines by connecting processes to business outcomes, risks, and decisions

Delivery Acceleration Lead Consultant

Engineer

• Architect and design digital products using modern tools, technologies, frameworks, and systems
• Apply scientific and technological knowledge to software design, implementation, testing, and documentation
• Own and manage applications in production and be accountable for product success through KPIs
• Plan, direct, design, and execute complex and critical IT-related activities and programs
• Select, lead, counsel, motivate, set expectations for, and evaluate medium to large teams
• Advise direct reports on administrative policies, risks, issues, problem resolution, sourcing decisions, budgets, and priorities
• Participate in product scoping, discovery, framing, and inceptions with technical input
• Translate user features into system designs and infuse backlogs with technical input
• Lead standups, iteration planning meetings, retrospectives, and knowledge-sharing activities
• Shape product architecture and design
• Align strategy across product portfolios with product managers, peers, and stakeholders
• Provide technical leadership, guide technology choices, solve technical problems, and resolve team conflicts
• Establish continuous integration, continuous delivery, and continuous deployment pipelines and practices
• Contribute to the growth of the department's collective knowledge
• Perform other related duties as assigned

Managing Engineer

Adjuster

• Investigate automobile accidents involving single or multiple vehicles with property damage and/or bodily injury involving attorneys or litigation
• Assess coverage, liability, and damages
• Provide customer and attorney communication through voice calls, email, text messages, and sometimes video chat
• Negotiate fair injury settlements with customers, vendors, third-party carriers, and claimants
• Handle severe, complex, and litigated bodily injury claims
• Review damage details and interpret policies to determine coverage
• Maintain customer updates and provide preferred communication methods
• Apply legal and business-standard claims-handling methodologies
• Use estimate tools, job aids, settlement platforms, NextGen, Mitchell Decision Point, Casualty Center, and claims systems
• Complete timely and accurate claims documentation
• Protect the company financially by executing policies according to policy agreements

Complex/Severe Litigation Adjuster

Bodily Injury Adjuster

• Investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury with attorney or litigation involvement
• Assess coverage, liability, and damages
• Provide customer service throughout the claims process
• Communicate with customers and attorneys through voice calls, email, and text messages
• Use platforms and tools to negotiate fair and timely injury settlements
• Perform detailed damage reviews and interpret policies to determine coverage
• Keep customers updated on claim progress using their preferred communication method
• Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants
• Apply legal and business-standard methodologies and negotiation tactics for challenging and complex situations
• Use estimate tools, job aids, and settlement platforms
• Complete timely and accurate documentation in the claims system
• Protect the company financially by executing policies according to policy agreements

Bodily Injury Adjuster – Litigation, Moderate/Complex

• Travel to customers' homes to conduct on-site property inspections
• Investigate coverage and review damage
• Prepare estimates and settle claims promptly and efficiently
• Handle virtual claims countrywide
• Use Xactimate, ClaimsX Video Collaboration, estimate tools, job aids, and settlement platforms
• Provide compassionate, clear customer service throughout each claim
• Communicate with customers by phone, email, and video chat
• Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants
• Apply legal and business-standard methodologies during negotiations
• Use critical thinking to resolve challenging and complex claims situations
• Execute policies according to policy agreements
• Maintain timely and accurate claim documentation in the claims system
• Attend approximately 2 weeks of training in Dallas, TX

Property Adjuster – Field Estimating

• Investigate and confirm facts of loss for advanced automobile accidents
• Determine coverage, liability, damages, and adjust and negotiate claims within authority limits
• Handle all aspects of advanced auto claims, including coverage, liability, and damages
• Review, evaluate, and negotiate basic to moderate injury claims when handled
• Identify vehicle body parts and other potential property damage
• Identify customer needs and address them using appropriate customer service skills
• Determine subrogation or fraud potential and how to handle it
• Support the state of Florida and contribute to overall team performance

• Investigate automobile accidents involving single or multiple vehicles with property damage and/or bodily injury involving attorneys or litigation
• Assess coverage, liability, and damages
• Provide customer service throughout the claims process
• Communicate with customers and attorneys through voice calls, email, text messages, and sometimes video chat
• Use innovative platforms and tools to evaluate claims
• Negotiate fair and timely injury settlements with customers, vendors, third-party carriers, and claimants
• Perform detailed damage reviews and interpret policies to determine coverage
• Apply claims-handling methodologies to challenging and complex situations
• Use estimate tools, job aids, and settlement platforms
• Execute policies according to policy agreements
• Maintain clear, timely, and accurate claim documentation in the claims system
• Work independently in a permanent remote home-based role on a Monday-Friday, 8am-4:30pm EST schedule