American Express

Engineering Manager

• Own end-to-end vendor strategy for Software partners, including commercial positioning, performance governance, cost optimization, and value realization aligned to Technology and enterprise objectives
• Lead complex sourcing events and contract negotiations, including Requests for Proposals, Statements of Work, and Master Service Agreements
• Translate technical and business requirements into optimized contractual structures, pricing models, and performance terms
• Serve as the primary relationship owner for strategic Software vendors
• Lead Quarterly Business Reviews, enforce governance standards, and hold partners accountable to delivery, quality, and financial commitments
• Engage with external research companies to understand industry trends and develop points of view on competitive pricing, delivery locations, and emerging opportunities and risks
• Interpret contractual language to support stakeholder requests and issue/dispute resolution
• Develop a framework to assess the capabilities and strengths of existing and potential vendor partners to support sourcing decisions
• Deliver executive-ready updates, insights, and recommendations to senior Technology and enterprise leadership
• Partner with Engineering, Global Supply Management, General Counsel Office, Technology delivery teams, and individual business units on negotiations, demand forecasting, vendor performance, and cost optimization

Technology Vendor Manager – Software

Procurement

• Support end-to-end vendor management activities for software partners, including governance, reporting, cost tracking, and operational support aligned to Technology and enterprise objectives
• Assist with sourcing events, contract renewals, Statements of Work (SOWs), and Master Service Agreements (MSAs) by coordinating documentation, stakeholder feedback, and vendor communications
• Partner with internal teams to support vendor governance routines, including Quarterly Business Reviews (QBRs), issue tracking, and performance monitoring
• Maintain vendor records, reporting, dashboards, and governance documentation to ensure compliance with company policies and standards
• Support review and interpretation of contractual terms to address stakeholder questions and assist with issue resolution
• Research vendor capabilities, market trends, pricing benchmarks, and industry developments to support strategic decision-making
• Prepare presentations, status updates, and reporting materials for leadership and stakeholder meetings
• Collaborate across Technology and business teams to support operational efficiency, process improvements, and vendor-related initiatives

Associate – Technology Vendor Management

Data Analyst

• Provide analytic and execution support for merchant retention, trigger arbitration, treatment playbooks, and predictive insights that enable GMNS growth initiatives and CLM priorities
• Analyze merchant performance, spend, engagement, coverage, and behavioral trends to identify early indicators of decline, retention risk, and growth opportunities and support field activation decisions
• Support the development and scaling of merchant trigger capabilities, including deterministic and predictive triggers
• Help translate analytical pilots and proof-of-concepts into governed, production-ready capabilities through enterprise platforms such as TargetIQ
• Partner with cross-functional stakeholders to understand business questions, define analytical requirements, and deliver timely, high-quality insights
• Translate complex data into clear, concise findings, treatment recommendations, and business actions
• Support automation and standardization of recurring analytics processes to improve efficiency, reduce operational risk, and increase speed to market

Senior Analyst – Data Analytics

Financial Crime

• Lead the enterprise-wide Financial Crimes Compliance training strategy aligned with regulatory expectations and business priorities
• Translate evolving AML, OFAC, and BSA requirements into effective training programs
• Advise senior leadership on compliance learning, risk awareness, and capability building
• Drive a risk-based training approach focused on high-impact areas and emerging threats
• Lead the Enterprise Financial Crimes Training Needs Analysis
• Oversee training governance, controls, processes, documentation, and regulatory compliance
• Manage budgets, vendors, and external training partners
• Oversee design, development, and deployment of mandatory AML, Sanctions, and ABAC training
• Oversee role-based, advanced-risk, onboarding, and continuous education programs
• Ensure training content remains current, engaging, and aligned with regulatory guidance and internal policies
• Use digital learning, simulations, and scenario-based training approaches
• Partner with Financial Crimes Risk, Testing, and Audit teams to address findings and improve training effectiveness
• Collaborate with FCC leaders, business units, HR, and global partners to identify needs and deliver tailored solutions
• Represent training initiatives in regulatory discussions, audits, and governance forums
• Define KPIs and metrics for training effectiveness, completion, and risk reduction
• Use data and analytics to improve programs and demonstrate impact
• Deliver insights and reporting to senior leadership and regulators
• Lead and develop training professionals and subject matter experts
• Foster accountability, innovation, and continuous improvement
• Build succession and capability within the training organization

Director, Compliance – Financial Crimes Training

Human Resources

• Report to the Manager, Colleague and Labor Relations for Germany and Austria
• Lead and support works council consultations for new IT systems, compensation programs, reorganizations, and other national or international initiatives
• Provide guidance on individual and collective labor law matters in Germany and Austria
• Develop and update works council agreements, contract templates, and guidelines
• Support management of disciplinary cases
• Support Health & Safety activities in Germany
• Participate in global colleague and labor relations initiatives and projects
• Collaborate with business leaders, the Country Executive Team, Legal, Compliance, and local and international project teams

Employee and Labor Relations Consultant

Insurance

• Own end-to-end underwriting strategies for new accounts in Mexico to profitably grow consumer and commercial businesses while controlling net loss provision
• Collaborate with and influence business partners to enhance the value proposition, improve customer experience, and strengthen adherence to regulatory and compliance requirements
• Collaborate with central Risk Management, Operations, and Marketing teams to develop, improve, and implement credit strategies and processes
• Manage relationships and data strategy with local credit bureaus and other information providers, including monitoring data quality
• Drive credit risk strategies and evaluate partnerships with data providers, fintechs, and other service providers
• Monitor key indicators of credit performance and identify emerging trends, improvement opportunities, corrective actions, and emerging risks
• Conduct ad hoc analytics and independent risk assessments
• Monitor regulatory and industry developments and identify potential threats and opportunities
• Lead and inspire managers and analysts, including hiring, training, development, and performance assessment

Director, Credit Risk Management

Communications

• Write, design, and edit communications for select topics and audiences across colleague channels, including the company intranet, Slack, and digital screens
• Develop communications that build awareness of learning opportunities, strengthen critical skills, support new ways of working, and drive innovation
• Support communications for high-visibility enterprise programs and initiatives, including company announcements, awards, colleague learning, and emerging enterprise priorities
• Identify creative approaches to storytelling design and multimedia content to increase the relevance and impact of colleague communications
• Work with internal teams to manage logistics and presentations for colleague events, including town halls, forums, new program launch events, and onsite engagement activities

Specialist, Executive and Colleague Communications

Full-stack Engineer

• Lead end-to-end web application development (both frontend and backend) on a multi-functional team
• Collaborate with product owners to understand business needs and turn them into acceptance criteria
• Mentor teammates through code reviews, pair programming, and process refinement
• Optimize code for accessibility, performance, availability and latency
• Increase the confidence in deployments by writing tests, contributing to reliability frameworks, and finding automation opportunities
• Investigate and resolve production issues with the help of the site reliability team
• Innovate and implement new technologies to improve multiple teams and applications
• Develop highly scalable, performant, and fault-tolerant applications for American Express Card Shop experiences

Senior Software Engineer II – Full Stack Web Application

Data Scientist

• Experiment with LLMs and multimodal models
• Build prototypes and production-quality components in Python and PyTorch
• Run and optimise model inference using tools such as vLLM
• Measure and improve latency, throughput, batching, caching, GPU utilisation, and memory usage
• Build evaluation frameworks to understand model quality and behaviour
• Work with embeddings, retrieval, reranking, structured generation, and tool-using/agentic systems
• Deploy model-backed services and troubleshoot them in realistic workloads
• Read relevant research papers and reproduce or test promising ideas
• Design controlled experiments and analyse failures across data, model, software, and infrastructure
• Document findings clearly, including what worked, what failed, and why

Data Science Analyst

Customer Support

• Provide extraordinary customer care via phone to Banking customers
• Support the Customer First philosophy through professional handling of customer requests
• Support customers with banking transactions and funds inquiries
• Respond to and resolve customer inquiries about rewards and redemption
• Adhere to all regulatory and compliance guidelines related to servicing practices

Customer Care Professional – US Banking Servicing

• Lead the U.S. Consumer Proactive Line Increase function
• Develop and deploy credit line strategies across the U.S. Consumer Card portfolio, leveraging modeled income to enhance routing criteria and decisioning
• Enhance economic logic, optimization framework, and business rules to maximize returns
• Devise strategies to drive efficient card lending growth while managing contingent liability and long-term volatility
• Transform line management programs through next-generation capabilities and process enhancements
• Gain share of premium lending and provide outstanding customer experience and engagement
• Drive operational excellence and ensure full compliance with regulatory requirements
• Work with business partners in Product, Marketing, Decision Sciences, Capabilities, Risk, and Banking
• Report to the Director, Line Management

Manager – Risk Management

Product Designer

• Support the product strategy and roadmap for IVA customer experiences, translating broader business priorities into actionable product initiatives and requirements
• Own defined IVA features, journeys, or capabilities from discovery through development, launch, and ongoing optimization
• Partner with Experience Designers and Conversation Designers to create simple, intuitive, and effective customer interactions across IVA experiences
• Develop product requirements, user stories, acceptance criteria, and supporting documentation for Technology and delivery teams
• Represent the voice of the customer using customer feedback, behavioral insights, research, and performance data
• Partner with Engineering and Technology teams throughout the development lifecycle to clarify requirements, resolve issues, and support delivery
• Prioritize features, enhancements, and defects based on customer impact, business value, feasibility, and product objectives
• Coordinate with Analytics partners to define success measures, monitor experience performance, and identify opportunities for continuous improvement
• Conduct competitive and industry research on virtual assistants, conversational AI, and digital customer experiences
• Participate in agile ceremonies including backlog refinement, sprint planning, demonstrations, and retrospectives
• Identify product dependencies, risks, and delivery challenges and collaborate with partners to resolve them
• Prepare product updates, recommendations, and supporting materials for stakeholders and working teams
• Ensure IVA experiences align with customer experience, accessibility, risk, compliance, and brand standards

Product Manager – IVA Experience Design

Product Operations

• Provide insights and recommendations to Control Owners to optimize platform controls
• Engage and consult with risk leads, tech leads, product owners, and control management teams to understand current and future needs
• Collaborate with team members to define business requirements through individual, small-group, and large-group interviews about technology and system concepts
• Communicate and build consensus across multiple teams in creating solutions
• Participate in and support Risk Assessment Units, Control creation, and Operational Risk Reviews
• Manage the portfolio of controls, ensuring continuous review, effective risk mitigation, ownership, and accountability
• Ensure Control Testing is completed on time and track failures or findings through the Issue Management Policy

Senior Manager – Digital Product Ops

Analyst

• Digitize and transform welcome packages for Cardmembers
• Work on new functionalities and experiences on the Amex App and Online portal
• Lead end-to-end execution of marketing initiatives across digital and offline channels
• Partner with creative agencies and internal teams
• Identify gaps and opportunities across the Cardmember journey
• Develop, test, and launch new customer experiences and capabilities
• Measure campaign and channel performance
• Uncover insights and translate findings into recommendations and next steps
• Track performance against key KPIs
• Understand customer and competitive trends
• Contribute to annual strategic marketing planning
• Collaborate with Marketing, Servicing, Technology, Legal, Compliance, external agencies, and other teams

Analyst – Early Engagement

Call Center Representative

• Deliver extraordinary service on inbound and/or outbound customer calls in a fast-paced, structured customer care environment
• Consult with Card Members to understand their needs and tailor unique, personal solutions
• Reinforce the benefits of card membership to deepen customer engagement
• Identify possible fraudulent activities and investigate allegations of fraud
• Gather and analyze data to determine appropriate actions and minimize potential losses to American Express
• Develop consulting skills by maintaining customer relationships through care and empathy, understanding needs, handling objections, and providing solutions
• Meet and exceed performance goals for customer satisfaction, consultation, call handling time, schedule adherence, and compliance
• Maintain integrity and accountability when handling customer information and meeting compliance requirements